Can't enter world

[Sarkath]

<p><em>Right after this latest patch I havent been able to enter the world often with any toons at all and when I do get in and I try to call to guild or home or just zoning in general it just loads for forever and so I get impatient and push exit. It also lags in the very beggining. The Market comes up after about 15 seconds where as normally its instantly. When trying to enter world I get all the way to the toon select and push play...at this time the option to "disconnect" pops up under "Entering World as...." whoever I may choose at the given time. Ive read all kinds of posts about this problem and still have yet to find one that applies to me. Tried deleting certain files, tried restarting and even un/reinstalled the whole game. My PC is in top shape fyi. Someone Please help me with this issue, its going to cause me to go nuts lol thnx.</em></p>

[TSR-JoshuaM]

<p>Please open a support ticket and include your DXDIAG/MSINFO files.  We'll do additional testing with you and determine what is going on.</p>

[Sarkath]

<p>And how exactly do I retrieve those files?</p>

[Sarkath]

<p>Oh and I tried to open a ticket in game and it wouldnt except it...just kept loading for around 30 minutes before I turned it off. All my other games work perfectly fine though.</p>

[Morgonn]

<p>Exactly the same problem.  My toons are all in guild hall..cannot log onto any of those...just holds me at char login. Other members are also having same issue (we are all on teamspeak) in same manner.</p>

[Sarkath]

<p><em>Please let me know if you figure anything out as I have to go to work soon but I have it set to email me any responses. TY</em></p>

[Sarkath]

<p><em>Ok I have identified the issue. Its def with SOE. T2 guild halls are bugged I know for sure. Not certain if any others are as well. Hopefully they will fix this Tuesday?</em></p>

[TSR-JoshuaM]

<p>We're actively working on the guild hall issues and will get everything back in order as soon as possible.  These, however, are not support issues we can troubleshoot together but I will do my best to provide updates on the situation when they arrive.</p>

[Wilin]

<p>Please do. All my toons log in the GH so I'm in limbo until it's resolved.</p>

[TSR-JoshuaM]

<p><cite>Wilin wrote:</cite></p><blockquote><p>Please do. All my toons log in the GH so I'm in limbo until it's resolved.</p></blockquote><p>I'll do my best <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p><p>In the meantime, you can open a petition for in-game support from our support site at <a href="http://www.soe.com/support" target="_blank" rel="nofollow">www.soe.com/support</a></p><p>Our GM's can help get you out while we work on the issue.</p>

[Wilin]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Wilin wrote:</cite></p><blockquote><p>Please do. All my toons log in the GH so I'm in limbo until it's resolved.</p></blockquote><p>I'll do my best <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p><p>In the meantime, you can open a petition for in-game support from our support site at <a rel="nofollow" href="http://www.soe.com/support." target="_blank">www.soe.com/support.</a></p><p>Our GM's can help get you out while we work on the issue.</p></blockquote><p>When I click the link, I get the standard error page for the web site. "Page cannot be found". <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Sorry I added a period to the end of that sentence and it got caught in the link.  Should be fixed now.</p>

[Wilin]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Sorry I added a period to the end of that sentence and it got caught in the link.  Should be fixed now.</p></blockquote><p>It's not. But, I was able to copy the link and remove the period to get there.</p><p>Thanks!</p>

[TSR-JoshuaM]

<p>Ok just erasing the period didn't work lol.  Had to remove it and re-add the whole link.</p>

[Wilin]

<p>I submitted a ticket to get a couple toons moved out of the guild hall.</p><p>Do you have an ETA on the guild hall issue?</p>

[TSR-JoshuaM]

<p><cite>Wilin wrote:</cite></p><blockquote><p>I submitted a ticket to get a couple toons moved out of the guild hall.</p><p>Do you have an ETA on the guild hall issue?</p></blockquote><p>I do not but our development team is working on it as we speak.</p>

[Frametree]

<p>I have had a ticket pending for over 2 hours now.  Is it hard to move a toon out of a GH where he's stuck?  Really?  Tell me how to do it, and I'll do it myself.  Sheesh!  This is easy, just do it.  And here's a hint:  when you get a petition for stuck in GH character, move everybody out of that guild hall.  Save yourself some trouble.  Ty <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p><cite>Frametree wrote:</cite></p><blockquote><p>I have had a ticket pending for over 2 hours now.  Is it hard to move a toon out of a GH where he's stuck?  Really?  Tell me how to do it, and I'll do it myself.  Sheesh!  This is easy, just do it.  And here's a hint:  when you get a petition for stuck in GH character, move everybody out of that guild hall.  Save yourself some trouble.  Ty <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>I am not in-game support and our GM's don't come to the support forums much.</p><p>Did you put your ticket under Stuck?</p>

[Frametree]

<p>I called support and they put the ticket in.  Maybe I do another.</p>

[TSR-JoshuaM]

<p><cite>Frametree wrote:</cite></p><blockquote><p>I called support and they put the ticket in.  Maybe I do another.</p></blockquote><p>Whats the incident number? I'll make sure its under the stuck queue.</p>

[Frametree]

Thanks! First one is: Your reference # 110829-001337 Second one, which I did, is def in the stuck queue.

[AsphyxiaE'Fey]

<p>Just a quick question...since I have 10 of 12 toons stuck in the guildhall...would you by chance, happen to know if this will be corrected today/tonight? It's a little disheartening to not be able to log in multiple toons and to have to wait in a queue to get 10 of them out of there.</p>

[TSR-JoshuaM]

<p>In all honesty I do not know how long this will take to resolve but they are working on it as diligently as possible.  I'll do my best to update if and when I can.</p>

[Wilin]

<p>I just successfully logged into the GH. Maybe it's fixed...</p>

[TSR-JoshuaM]

<p><cite>Wilin wrote:</cite></p><blockquote><p>I just successfully logged into the GH. Maybe it's fixed...</p></blockquote><p>I haven't got word yet but that may definitely be the case.  Which tier/location GH?</p>

[spekao]

<p>It has not been fixed yet, at least not fully, as I have several characters I can't log in with still.</p><p>This is why these patches need to be fully tested with some competent QA, almost a week now that my characters have been unavailable and that is really unacceptable!</p>

[TSR-JoshuaM]

<p><cite>spekao wrote:</cite></p><blockquote><p>It has not been fixed yet, at least not fully, as I have several characters I can't log in with still.</p><p>This is why these patches need to be fully tested with some competent QA, almost a week now that my characters have been unavailable and that is really unacceptable!</p></blockquote><p>Ok thanks for the update.</p>

[Frametree]

I think maybe it's fixed as well. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[TSR-JoshuaM]

<p>Few of my own characters who were stuck can log in just fine now too.  I'll see if I can get confirmation on an overall fix.</p>

[AsphyxiaE'Fey]

<p>Okay, I was logged in with a character that was not in a guildhall. Then I was booted to character select screen. That character was then unavailable, despite being in a public zone in Kelethin. I try to log back in to that character to no avail. I exit back to the launcher and now the launcher reports an Error message and tells me I've been disconnected from the server. /sigh</p><p>EDIT: Not only that, but the launcher for Vanguard is unavailable now.</p>

[Wilin]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Wilin wrote:</cite></p><blockquote><p>I just successfully logged into the GH. Maybe it's fixed...</p></blockquote><p>I haven't got word yet but that may definitely be the case.  Which tier/location GH?</p></blockquote><p>One of my characters is fixed, but the others don't seem to be fixed.</p><p>The Island Antonica GH.(T3?)</p>

[TSR-JoshuaM]

<p>Which server?  Haven't received any reports on issues with Kelethin/Gfay.</p>

[TSR-JoshuaM]

<p><cite>AsphyxiaEFey wrote:</cite></p><blockquote>{0}</blockquote><p>According to our server logs it looks like you are having proxy errors.  This might be indicative of a virus or malware present on the system.  Let's double check a proxy setting as well.</p><p>Click Start > Control Panel > Internet Options > Connections Tab > Click LAN Settings near the bottom > Make sure nothing is checked under Proxy server.</p>

[AsphyxiaE'Fey]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Which server?  Haven't received any reports on issues with Kelethin/Gfay.</p></blockquote><p>Crushbone. Launcher won't even launch now to even get to character select.</p><p>I was logged in and then booted to character select screen while at the Kelethin bank.</p>

[AsphyxiaE'Fey]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>AsphyxiaEFey wrote:</cite></p><blockquote>{0}</blockquote><p>According to our server logs it looks like you are having proxy errors.  This might be indicative of a virus or malware present on the system.  Let's double check a proxy setting as well.</p><p>Click Start > Control Panel > Internet Options > Connections Tab > Click LAN Settings near the bottom > Make sure nothing is checked under Proxy server.</p></blockquote><p>Nothing is checked under Proxy Server.</p>

[TSR-JoshuaM]

<p><cite>AsphyxiaEFey wrote:</cite></p><blockquote>{0}</blockquote><p>There's some issues going on with your connection that is going to require further digging in to your system diagnostic files.  Please open a support ticket and attach your DXDIAG/MSINFo files and PM me the Incident number.</p>

[Wytie]

<p>Basicly having same issue as the OP.</p><p>Everything worked fine lastnight, then when I logged in today(just now) I cant actually enter the world.</p><p>Whatever you did today broke something because I cant enter the world. I can log in just fine but I never actually make it in game.</p><p><strong></strong></p><p><strong>Edit: Seems to be a Ant Guild hall issue, I can log in any other toon thats not in the guild hall.</strong></p>

[Blaqjax]

<p>Same issue and wasn't a prob till today for me. Had one prob yesterday but had one Char not in a hall and was able to enter game on all after I logged that one in game.</p>

[Blaqjax]

<p>Able to get in now. Halas guildhall.</p>

[TSR-JoshuaM]

<p>GH issues seem to be resolved and we do have an additional fix coming in to address the remaining ongoing issues GU61 introduced.  We do apologize greatly for the inconvenience.  Once our servers return if you are having any ongoing issues please start a new thread or contact our support staff directly.</p>