Can't enter world

Sarkath · 08-29-2011, 01:46 PM

Right after this latest patch I havent been able to enter the world often with any toons at all and when I do get in and I try to call to guild or home or just zoning in general it just loads for forever and so I get impatient and push exit. It also lags in the very beggining. The Market comes up after about 15 seconds where as normally its instantly. When trying to enter world I get all the way to the toon select and push play...at this time the option to "disconnect" pops up under "Entering World as...." whoever I may choose at the given time. Ive read all kinds of posts about this problem and still have yet to find one that applies to me. Tried deleting certain files, tried restarting and even un/reinstalled the whole game. My PC is in top shape fyi. Someone Please help me with this issue, its going to cause me to go nuts lol thnx.

TSR-JoshuaM · 08-29-2011, 01:47 PM

Please open a support ticket and include your DXDIAG/MSINFO files. We'll do additional testing with you and determine what is going on.

Sarkath · 08-29-2011, 02:05 PM

And how exactly do I retrieve those files?

Sarkath · 08-29-2011, 02:07 PM

Oh and I tried to open a ticket in game and it wouldnt except it...just kept loading for around 30 minutes before I turned it off. All my other games work perfectly fine though.

Morgonn · 08-29-2011, 02:08 PM

Exactly the same problem. My toons are all in guild hall..cannot log onto any of those...just holds me at char login. Other members are also having same issue (we are all on teamspeak) in same manner.

Sarkath · 08-29-2011, 02:35 PM

Please let me know if you figure anything out as I have to go to work soon but I have it set to email me any responses. TY

Sarkath · 08-29-2011, 02:50 PM

Ok I have identified the issue. Its def with SOE. T2 guild halls are bugged I know for sure. Not certain if any others are as well. Hopefully they will fix this Tuesday?

TSR-JoshuaM · 08-29-2011, 03:09 PM

We're actively working on the guild hall issues and will get everything back in order as soon as possible. These, however, are not support issues we can troubleshoot together but I will do my best to provide updates on the situation when they arrive.

Wilin · 08-29-2011, 03:30 PM

Please do. All my toons log in the GH so I'm in limbo until it's resolved.

TSR-JoshuaM · 08-29-2011, 03:31 PM

Wilin wrote:

Please do. All my toons log in the GH so I'm in limbo until it's resolved.

I'll do my best

In the meantime, you can open a petition for in-game support from our support site at www.soe.com/support

Our GM's can help get you out while we work on the issue.

Wilin · 08-29-2011, 04:28 PM

TSR-JoshuaM wrote:

Wilin wrote:
Please do. All my toons log in the GH so I'm in limbo until it's resolved.
I'll do my best
In the meantime, you can open a petition for in-game support from our support site at www.soe.com/support.
Our GM's can help get you out while we work on the issue.

When I click the link, I get the standard error page for the web site. "Page cannot be found". SMILEY

TSR-JoshuaM · 08-29-2011, 04:32 PM

Sorry I added a period to the end of that sentence and it got caught in the link. Should be fixed now.

Wilin · 08-29-2011, 05:25 PM

TSR-JoshuaM wrote:

Sorry I added a period to the end of that sentence and it got caught in the link. Should be fixed now.

It's not. But, I was able to copy the link and remove the period to get there.

Thanks!

TSR-JoshuaM · 08-29-2011, 05:28 PM

Ok just erasing the period didn't work lol. Had to remove it and re-add the whole link.

Wilin · 08-29-2011, 05:32 PM

I submitted a ticket to get a couple toons moved out of the guild hall.

Do you have an ETA on the guild hall issue?

TSR-JoshuaM · 08-29-2011, 05:32 PM

Wilin wrote:

I submitted a ticket to get a couple toons moved out of the guild hall.
Do you have an ETA on the guild hall issue?

I do not but our development team is working on it as we speak.

Frametree · 08-29-2011, 06:26 PM

I have had a ticket pending for over 2 hours now. Is it hard to move a toon out of a GH where he's stuck? Really? Tell me how to do it, and I'll do it myself. Sheesh! This is easy, just do it. And here's a hint: when you get a petition for stuck in GH character, move everybody out of that guild hall. Save yourself some trouble. Ty SMILEY

TSR-JoshuaM · 08-29-2011, 06:34 PM

Frametree wrote:

I have had a ticket pending for over 2 hours now. Is it hard to move a toon out of a GH where he's stuck? Really? Tell me how to do it, and I'll do it myself. Sheesh! This is easy, just do it. And here's a hint: when you get a petition for stuck in GH character, move everybody out of that guild hall. Save yourself some trouble. Ty

I am not in-game support and our GM's don't come to the support forums much.

Did you put your ticket under Stuck?

Frametree · 08-29-2011, 06:38 PM

I called support and they put the ticket in. Maybe I do another.

TSR-JoshuaM · 08-29-2011, 06:44 PM

Frametree wrote:

I called support and they put the ticket in. Maybe I do another.

Whats the incident number? I'll make sure its under the stuck queue.

Frametree · 08-29-2011, 06:54 PM

Thanks! First one is: Your reference # 110829-001337 Second one, which I did, is def in the stuck queue.

AsphyxiaE'Fey · 08-29-2011, 06:59 PM

Just a quick question...since I have 10 of 12 toons stuck in the guildhall...would you by chance, happen to know if this will be corrected today/tonight? It's a little disheartening to not be able to log in multiple toons and to have to wait in a queue to get 10 of them out of there.

TSR-JoshuaM · 08-29-2011, 07:01 PM

In all honesty I do not know how long this will take to resolve but they are working on it as diligently as possible. I'll do my best to update if and when I can.

Wilin · 08-29-2011, 07:05 PM

I just successfully logged into the GH. Maybe it's fixed...

TSR-JoshuaM · 08-29-2011, 07:05 PM

Wilin wrote:

I just successfully logged into the GH. Maybe it's fixed...

I haven't got word yet but that may definitely be the case. Which tier/location GH?

spekao · 08-29-2011, 07:17 PM

It has not been fixed yet, at least not fully, as I have several characters I can't log in with still.

This is why these patches need to be fully tested with some competent QA, almost a week now that my characters have been unavailable and that is really unacceptable!

TSR-JoshuaM · 08-29-2011, 07:21 PM

spekao wrote:

It has not been fixed yet, at least not fully, as I have several characters I can't log in with still.
This is why these patches need to be fully tested with some competent QA, almost a week now that my characters have been unavailable and that is really unacceptable!

Ok thanks for the update.

Frametree · 08-29-2011, 07:22 PM

I think maybe it's fixed as well. SMILEY

TSR-JoshuaM · 08-29-2011, 07:23 PM

Few of my own characters who were stuck can log in just fine now too. I'll see if I can get confirmation on an overall fix.

AsphyxiaE'Fey · 08-29-2011, 07:27 PM

Okay, I was logged in with a character that was not in a guildhall. Then I was booted to character select screen. That character was then unavailable, despite being in a public zone in Kelethin. I try to log back in to that character to no avail. I exit back to the launcher and now the launcher reports an Error message and tells me I've been disconnected from the server. /sigh

EDIT: Not only that, but the launcher for Vanguard is unavailable now.

08-29-2011, 01:47 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Please open a support ticket and include your DXDIAG/MSINFO files. We'll do additional testing with you and determine what is going on. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 03:09 PM	#8
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	We're actively working on the guild hall issues and will get everything back in order as soon as possible. These, however, are not support issues we can troubleshoot together but I will do my best to provide updates on the situation when they arrive. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 03:30 PM	#9
Wilin Loremaster Join Date: Nov 2004 Posts: 1,151	Please do. All my toons log in the GH so I'm in limbo until it's resolved. __________________

08-29-2011, 03:31 PM	#10
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Wilin wrote: Please do. All my toons log in the GH so I'm in limbo until it's resolved. I'll do my best In the meantime, you can open a petition for in-game support from our support site at www.soe.com/support Our GM's can help get you out while we work on the issue. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 04:28 PM	#11
Wilin Loremaster Join Date: Nov 2004 Posts: 1,151	TSR-JoshuaM wrote: Wilin wrote: Please do. All my toons log in the GH so I'm in limbo until it's resolved. I'll do my best In the meantime, you can open a petition for in-game support from our support site at www.soe.com/support. Our GM's can help get you out while we work on the issue. When I click the link, I get the standard error page for the web site. "Page cannot be found". __________________

08-29-2011, 01:46 PM	#1
Sarkath Newbie Join Date: Aug 2011 Posts: 5	Right after this latest patch I havent been able to enter the world often with any toons at all and when I do get in and I try to call to guild or home or just zoning in general it just loads for forever and so I get impatient and push exit. It also lags in the very beggining. The Market comes up after about 15 seconds where as normally its instantly. When trying to enter world I get all the way to the toon select and push play...at this time the option to "disconnect" pops up under "Entering World as...." whoever I may choose at the given time. Ive read all kinds of posts about this problem and still have yet to find one that applies to me. Tried deleting certain files, tried restarting and even un/reinstalled the whole game. My PC is in top shape fyi. Someone Please help me with this issue, its going to cause me to go nuts lol thnx.

08-29-2011, 02:05 PM	#3
Sarkath Newbie Join Date: Aug 2011 Posts: 5	And how exactly do I retrieve those files?

08-29-2011, 02:07 PM	#4
Sarkath Newbie Join Date: Aug 2011 Posts: 5	Oh and I tried to open a ticket in game and it wouldnt except it...just kept loading for around 30 minutes before I turned it off. All my other games work perfectly fine though.

08-29-2011, 02:08 PM	#5
Morgonn Loremaster Join Date: May 2005 Posts: 152	Exactly the same problem. My toons are all in guild hall..cannot log onto any of those...just holds me at char login. Other members are also having same issue (we are all on teamspeak) in same manner.

08-29-2011, 02:35 PM	#6
Sarkath Newbie Join Date: Aug 2011 Posts: 5	Please let me know if you figure anything out as I have to go to work soon but I have it set to email me any responses. TY

08-29-2011, 02:50 PM	#7
Sarkath Newbie Join Date: Aug 2011 Posts: 5	Ok I have identified the issue. Its def with SOE. T2 guild halls are bugged I know for sure. Not certain if any others are as well. Hopefully they will fix this Tuesday?

08-29-2011, 04:32 PM	#12
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Sorry I added a period to the end of that sentence and it got caught in the link. Should be fixed now. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 05:25 PM	#13
Wilin Loremaster Join Date: Nov 2004 Posts: 1,151	TSR-JoshuaM wrote: Sorry I added a period to the end of that sentence and it got caught in the link. Should be fixed now. It's not. But, I was able to copy the link and remove the period to get there. Thanks! __________________

08-29-2011, 05:28 PM	#14
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Ok just erasing the period didn't work lol. Had to remove it and re-add the whole link. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 05:32 PM	#15
Wilin Loremaster Join Date: Nov 2004 Posts: 1,151	I submitted a ticket to get a couple toons moved out of the guild hall. Do you have an ETA on the guild hall issue? __________________

08-29-2011, 05:32 PM	#16
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Wilin wrote: I submitted a ticket to get a couple toons moved out of the guild hall. Do you have an ETA on the guild hall issue? I do not but our development team is working on it as we speak. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 06:26 PM	#17
Frametree Loremaster Join Date: Nov 2004 Posts: 236	I have had a ticket pending for over 2 hours now. Is it hard to move a toon out of a GH where he's stuck? Really? Tell me how to do it, and I'll do it myself. Sheesh! This is easy, just do it. And here's a hint: when you get a petition for stuck in GH character, move everybody out of that guild hall. Save yourself some trouble. Ty

08-29-2011, 06:34 PM	#18
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Frametree wrote: I have had a ticket pending for over 2 hours now. Is it hard to move a toon out of a GH where he's stuck? Really? Tell me how to do it, and I'll do it myself. Sheesh! This is easy, just do it. And here's a hint: when you get a petition for stuck in GH character, move everybody out of that guild hall. Save yourself some trouble. Ty I am not in-game support and our GM's don't come to the support forums much. Did you put your ticket under Stuck? __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 06:38 PM	#19
Frametree Loremaster Join Date: Nov 2004 Posts: 236	I called support and they put the ticket in. Maybe I do another.

08-29-2011, 06:44 PM	#20
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Frametree wrote: I called support and they put the ticket in. Maybe I do another. Whats the incident number? I'll make sure its under the stuck queue. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 06:54 PM	#21
Frametree Loremaster Join Date: Nov 2004 Posts: 236	Thanks! First one is: Your reference # 110829-001337 Second one, which I did, is def in the stuck queue.

08-29-2011, 06:59 PM	#22
AsphyxiaE'Fey Loremaster Join Date: Mar 2005 Posts: 21	Just a quick question...since I have 10 of 12 toons stuck in the guildhall...would you by chance, happen to know if this will be corrected today/tonight? It's a little disheartening to not be able to log in multiple toons and to have to wait in a queue to get 10 of them out of there.

08-29-2011, 07:01 PM	#23
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	In all honesty I do not know how long this will take to resolve but they are working on it as diligently as possible. I'll do my best to update if and when I can. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 07:05 PM	#24
Wilin Loremaster Join Date: Nov 2004 Posts: 1,151	I just successfully logged into the GH. Maybe it's fixed... __________________

08-29-2011, 07:05 PM	#25
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Wilin wrote: I just successfully logged into the GH. Maybe it's fixed... I haven't got word yet but that may definitely be the case. Which tier/location GH? __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 07:17 PM	#26
spekao Loremaster Join Date: Aug 2005 Posts: 9	It has not been fixed yet, at least not fully, as I have several characters I can't log in with still. This is why these patches need to be fully tested with some competent QA, almost a week now that my characters have been unavailable and that is really unacceptable!

08-29-2011, 07:21 PM	#27
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	spekao wrote: It has not been fixed yet, at least not fully, as I have several characters I can't log in with still. This is why these patches need to be fully tested with some competent QA, almost a week now that my characters have been unavailable and that is really unacceptable! Ok thanks for the update. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 07:22 PM	#28
Frametree Loremaster Join Date: Nov 2004 Posts: 236	I think maybe it's fixed as well.

08-29-2011, 07:23 PM	#29
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Few of my own characters who were stuck can log in just fine now too. I'll see if I can get confirmation on an overall fix. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-29-2011, 07:27 PM	#30
AsphyxiaE'Fey Loremaster Join Date: Mar 2005 Posts: 21	Okay, I was logged in with a character that was not in a guildhall. Then I was booted to character select screen. That character was then unavailable, despite being in a public zone in Kelethin. I try to log back in to that character to no avail. I exit back to the launcher and now the launcher reports an Error message and tells me I've been disconnected from the server. /sigh EDIT: Not only that, but the launcher for Vanguard is unavailable now.