Xanthorian
06-13-2011, 04:51 PM
<p>I've been getting a client crash frequently, but not constantly, after zoning. Zoning will complete, character will load in and objects around will appear, but it will then freeze and crash. </p><p>It will almost always happen if i die during the SG PQ in Great Divide, but has occured zoning into guild halls or houses, but with much less frequency. If it occurs during a PQ, it will almost always happen the next few times i try to log in and then zone.</p><p>I've tried removing cache and ini files, but no result so far, any advice would be appreciated</p><p>No error message appears to other then an "eq2 client application has stopped working" win 7 error message</p><p>dxdiag will follow in next post</p>
Xanthorian
06-13-2011, 04:52 PM
<p>------------------System Information------------------Time of this report: 6/13/2011, 15:42:49 Machine name: PC Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 09/02/09 19:20:53 Ver: 08.00.15 Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz Memory: 12288MB RAMAvailable OS Memory: 12280MB RAM Page File: 3126MB used, 21429MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 5800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x6899) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_6899&SUBSYS_0B001002&REV_00 Display Memory: 3784 MB Dedicated Memory: 1997 MB Shared Memory: 1787 MB Current Mode: 1920 x 1200 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: ASUS VW266H Monitor Id: ACI26A4 Native Mode: 1920 x 1200(p) (59.950Hz) Output Type: DVI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1070 (English) Driver Version: 8.831.2.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 3/9/2011 00:55:52, 795136 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-2BD9-11CF-9C77-0A2BBEC2C535} Vendor ID: 0x1002 Device ID: 0x6899 SubSys ID: 0x0B001002 Revision ID: 0x0000 Driver Strong Name: oem47.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8 .831.2.0:pciven_1002&dev_6899 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled Card name: ATI Radeon HD 5800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x6899) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_6899&SUBSYS_0B001002&REV_00 Display Memory: 3784 MB Dedicated Memory: 1997 MB Shared Memory: 1787 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: BBY LCD TV Monitor Id: PRI0042 Native Mode: 1920 x 1080(p) (59.991Hz) Output Type: DVI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1070 (English) Driver Version: 8.831.2.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 3/9/2011 00:55:52, 795136 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-2BD9-11CF-9C77-0A2BBEC2C535} Vendor ID: 0x1002 Device ID: 0x6899 SubSys ID: 0x0B001002 Revision ID: 0x0000 Driver Strong Name: oem47.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8 .831.2.0:pciven_1002&dev_6899 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled</p>
Xanthorian
06-13-2011, 04:53 PM
<p>-------------Sound Devices------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_104383C0&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5969 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 10/28/2009 12:40:58, 2018080 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output(Optical) (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_104383C0&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5969 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 10/28/2009 12:40:58, 2018080 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_104383C0&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5969 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 10/28/2009 12:40:58, 2018080 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No</p>
TSR-JoshuaM
06-16-2011, 06:20 PM
<p>Let's move on to another thing that could cause it and matches up with your description.</p><p>ATI has a utility called ATITool that can be used to stress test your video card and monitor your temperatures. I highly recommend obtaining this utility, running the stress test, and monitoring your video card temperatures at the time of your issues in EQ2. Report back with your findings.</p>
Xanthorian
06-18-2011, 03:37 AM
<p>ATITool doesn't seem to work with win 7, but i used msi afterburner to monitor my temperatures, there was no temperature spike or change when i crash, card 1 held steady at 78C, and card 2 at 66C, for the duration of the game session</p>
TSR-JoshuaM
06-18-2011, 12:27 PM
<p>Meh, I scrolled through the video card part a little quick after I saw the driver dates and the 2nd card didn't register.</p><p>Can you disable/remove your 2nd video card altogether and see if you can get it to crash? EQII doesn't take advantage of the 2nd card.</p>
Mysstie
06-18-2011, 06:24 PM
Defective system RAM can cause this. I added new memory to my system to reach a whopping 1.5 Gigs and noticed that I was crashing during zoning. But, I was also getting some other odd happenings in Windows and it was just all too coincidental. I ran Windiag <a href="http://oca.microsoft.com/en/windiag.asp" target="_blank" rel="nofollow">http://oca.microsoft.com/en/windiag.asp</a> and it failed every test. Put old memory back in and it passed all tests. If this is your only problem, then it's probably not system RAM. Hard to diagnose these things sometimes.. as multiple things could be the root cause.
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