Character Transfer - Error Message Bank has denied transaction

[Fammmy]

I am hope someone can help me with this problem.  For 5 months now I have been trying to transfer a character to another account on the same server.  I have emailed technical support but they were not able to help me.  At the last step of the character transfer I receive a message the Bank has denied the transaction.  There is plenty of funds in the credit card, the credit card is the one I use to pay the monthly subs, I own both accounts.  I would greatly appreciate if someone would be kind enugh to assist, then my brother and I can play our mains at the same time.  Thank you

[Wingrider01]

<cite>Fammmy wrote:</cite><blockquote>I am hope someone can help me with this problem.  For 5 months now I have been trying to transfer a character to another account on the same server.  I have emailed technical support but they were not able to help me.  At the last step of the character transfer I receive a message the Bank has denied the transaction.  There is plenty of funds in the credit card, the credit card is the one I use to pay the monthly subs, I own both accounts.  I would greatly appreciate if someone would be kind enugh to assist, then my brother and I can play our mains at the same time.  Thank you</blockquote><p> Your best bet is to try Live Chat Support. Upper right corner, Search the Knowledge Base, Chat tab 10AM to 7 PM Pacific Mon-Fri. Can hazard a guess at the message though - unless the accounts are registered to the same person with the same information they will not transfer a character. Check the FAQS on the transfer service</p><p>From the transfer page</p><p>When moving a character between two SOE accounts, you must be the registered holder of both such accounts. </p>

[Fammmy]

<p>Wingrider thank you for your help, there was a typo in the name of one of the accounts.  Support corrected this and advised me to ensure to get rid of mail, have no debt, nothing in broker.  I ahve done all this, and still I get the message "Transaction denied by credit card company".</p><p> Can anyone help, I have had this problem now for 6 months.  Much appreciated for your time</p>

[480326]

<p>all i can say is call your bank and ask what kind of restrictions they have on it,,, my bank wounld not let me buy a subscription to blockbuster online.... i had to call that one in and find out...</p><p>like you may have a restrictions that dose not allow (lets say something like) 30$ or more purchases over the internet. for identity theft</p>

[TSR-GarethC]

You should definately call in for support on this at 858-537-0898, though after looking it up we may ask you to call your bank anyway.