Character Transfer - Error Message Bank has denied transaction

Fammmy · 04-27-2007, 06:29 AM

I am hope someone can help me with this problem. For 5 months now I have been trying to transfer a character to another account on the same server. I have emailed technical support but they were not able to help me. At the last step of the character transfer I receive a message the Bank has denied the transaction. There is plenty of funds in the credit card, the credit card is the one I use to pay the monthly subs, I own both accounts. I would greatly appreciate if someone would be kind enugh to assist, then my brother and I can play our mains at the same time. Thank you

Wingrider01 · 04-27-2007, 10:01 AM

Fammmy wrote:

I am hope someone can help me with this problem. For 5 months now I have been trying to transfer a character to another account on the same server. I have emailed technical support but they were not able to help me. At the last step of the character transfer I receive a message the Bank has denied the transaction. There is plenty of funds in the credit card, the credit card is the one I use to pay the monthly subs, I own both accounts. I would greatly appreciate if someone would be kind enugh to assist, then my brother and I can play our mains at the same time. Thank you

Your best bet is to try Live Chat Support. Upper right corner, Search the Knowledge Base, Chat tab 10AM to 7 PM Pacific Mon-Fri. Can hazard a guess at the message though - unless the accounts are registered to the same person with the same information they will not transfer a character. Check the FAQS on the transfer service

From the transfer page

When moving a character between two SOE accounts, you must be the registered holder of both such accounts.

Fammmy · 04-28-2007, 05:04 AM

Wingrider thank you for your help, there was a typo in the name of one of the accounts. Support corrected this and advised me to ensure to get rid of mail, have no debt, nothing in broker. I ahve done all this, and still I get the message "Transaction denied by credit card company".

Can anyone help, I have had this problem now for 6 months. Much appreciated for your time

480326 · 04-28-2007, 05:34 PM

all i can say is call your bank and ask what kind of restrictions they have on it,,, my bank wounld not let me buy a subscription to blockbuster online.... i had to call that one in and find out...

like you may have a restrictions that dose not allow (lets say something like) 30$ or more purchases over the internet. for identity theft

TSR-GarethC · 04-30-2007, 08:32 PM

You should definately call in for support on this at 858-537-0898, though after looking it up we may ask you to call your bank anyway.

04-27-2007, 10:01 AM	#2
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Fammmy wrote: I am hope someone can help me with this problem. For 5 months now I have been trying to transfer a character to another account on the same server. I have emailed technical support but they were not able to help me. At the last step of the character transfer I receive a message the Bank has denied the transaction. There is plenty of funds in the credit card, the credit card is the one I use to pay the monthly subs, I own both accounts. I would greatly appreciate if someone would be kind enugh to assist, then my brother and I can play our mains at the same time. Thank you Your best bet is to try Live Chat Support. Upper right corner, Search the Knowledge Base, Chat tab 10AM to 7 PM Pacific Mon-Fri. Can hazard a guess at the message though - unless the accounts are registered to the same person with the same information they will not transfer a character. Check the FAQS on the transfer service From the transfer page When moving a character between two SOE accounts, you must be the registered holder of both such accounts. __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

04-27-2007, 06:29 AM	#1
Fammmy Champion Join Date: Apr 2007 Posts: 2	I am hope someone can help me with this problem. For 5 months now I have been trying to transfer a character to another account on the same server. I have emailed technical support but they were not able to help me. At the last step of the character transfer I receive a message the Bank has denied the transaction. There is plenty of funds in the credit card, the credit card is the one I use to pay the monthly subs, I own both accounts. I would greatly appreciate if someone would be kind enugh to assist, then my brother and I can play our mains at the same time. Thank you

04-28-2007, 05:04 AM	#3
Fammmy Champion Join Date: Apr 2007 Posts: 2	Wingrider thank you for your help, there was a typo in the name of one of the accounts. Support corrected this and advised me to ensure to get rid of mail, have no debt, nothing in broker. I ahve done all this, and still I get the message "Transaction denied by credit card company". Can anyone help, I have had this problem now for 6 months. Much appreciated for your time

04-28-2007, 05:34 PM	#4
480326 General Join Date: Aug 2006 Posts: 10	all i can say is call your bank and ask what kind of restrictions they have on it,,, my bank wounld not let me buy a subscription to blockbuster online.... i had to call that one in and find out... like you may have a restrictions that dose not allow (lets say something like) 30$ or more purchases over the internet. for identity theft

04-30-2007, 08:32 PM	#5
TSR-GarethC Master Join Date: Mar 2007 Posts: 255	You should definately call in for support on this at 858-537-0898, though after looking it up we may ask you to call your bank anyway.