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Old 04-21-2011, 11:05 PM   #1
Lacieone

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Any idea when SC will be back up? Tryed to add funds but seems to be broke...

thanks!

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Old 04-21-2011, 11:13 PM   #2
Amnerys

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I don't have an ETA, but you may want to wait until this weekend, when we're having a Double Station Cash promotion. SMILEY

Super Fan Spring Fever is Coming!

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Old 04-22-2011, 06:17 AM   #3
Banedon_Toran

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OK, it's the weekend (well double cash time at least) Any word on when the website will work? I need to resub my account
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Old 04-22-2011, 12:03 PM   #4
TSR-JoshuaM

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Our account page where you would do those things are up and running.

You can do this from the main SOE website, www.SOE.com and click on My Account.

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Old 04-22-2011, 12:32 PM   #5
avez

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When ya goto that page and try to buy,it is not showing double anything. Normal prices.

When will this get fixed, and will they be extending the end time to make up for this time in casewe are not able to get ononce theyget it working?

__________________________________________________ __

500 Station Cash
$5.00
1000 Station Cash
$10.00
2000 Station Cash
$20.00
2500 Station Cash
$25.00
5000 Station Cash
$50.00
10000 Station Cash
$100.00

* Plus any Applicable Taxes

 
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Old 04-22-2011, 12:40 PM   #6
Detor

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I got $50 on Tuesday before seeing Amnerys' posting, would like more now, but not until it actually shows the double reward.  I hope it isn't just the cards this time (it was just the cards last time), because I honestly can't find those anywhere.  The last go around the only cards I could find nearby were Freerealms cards, and while I've read those can be used for any game the promo specifically stated a specific type of card so I didn't know if I'd get the double SC with those.  I'd also like to know what's wrong hardware wise with The Bazaar that makes it keep crashing and rolling everybody back several times the past few days.

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Old 04-22-2011, 01:23 PM   #7
TSR-JoshuaM

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We are experiencing an issue with Station Cash Card funding not applying the double station cash.  If you are going to fund with a Station Cash card, I do suggest holding off a bit.  However, if you already applied a Station Cash card and have not received your bonus, we will fix this and you will get your extra Station Cash.

Credit card funding purchases should be working properly.  If you buy 500 Station cash for $5.00, you will receive 1000 Station Cash.  The product screens will not reflect the promotion but the purchase confirmation screens should.  In the event of an error where you do not receive your bonus Station Cash but you are absolutely eligible for it, we will honor the promotion as long as you met the requirements and did your part properly.

You do need to open a support ticket directly as I cannot troubleshoot your billing over the forums (too much sensitive and personal data is required).  You can PM me the incident number once it is open and I'll oversee or pickup your service request.

[EQII] Contacting Support

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Old 04-22-2011, 02:19 PM   #8
Detor

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It's working in game now.  It even shows you the doubled amount before you click the button. (Eg it says $5 1,000SC $10 2,000 SC)

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Old 04-22-2011, 02:24 PM   #9
avez

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Thank you so much, It does work.

They have updated the order page as well to show the proper quantities now

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Old 04-22-2011, 05:02 PM   #10
TSR-JoshuaM

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That's great news SMILEY

If any issues do occur do not hesitate to let me know here or in a PM! 

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Old 04-22-2011, 05:18 PM   #11
EverWatchful

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TSR-JoshuaM wrote:

Our account page where you would do those things are up and running.

You can do this from the main SOE website, www.SOE.com and click on My Account.

Except, when I log in to the above mentioned website and click on "Subscriptions Info", I get the following message:

ERROR!

We have encountered a system error while processing your request.

Please try again later.

We apologize for the inconvenience.

If you continue to encounter this error, please contact Customer Service at http://support.station.sony.com

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Old 04-22-2011, 05:28 PM   #12
TSR-JoshuaM

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EverWatchful wrote:

TSR-JoshuaM wrote:

Our account page where you would do those things are up and running.

You can do this from the main SOE website, www.SOE.com and click on My Account.

Except, when I log in to the above mentioned website and click on "Subscriptions Info", I get the following message:

ERROR!

We have encountered a system error while processing your request.

Please try again later.

We apologize for the inconvenience.

If you continue to encounter this error, please contact Customer Service at http://support.station.sony.com

I'll get this fixed for you.  PM me your Station Name and let me know which games on your Station Access that you actually play.  

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TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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