EQ2 Forum Archive @ EQ2Wire

 

Go Back   EQ2 Forum Archive @ EQ2Wire > EverQuest II > Services > EQ2Players.com Website Discussion
Members List Search Mark Forums Read

Notices

Reply
 
Thread Tools
Old 01-31-2011, 11:10 AM   #1
Striikor
Server: Nektulos
Guild: Purgatory
Rank: Raid Team

Loremaster
 
Join Date: Feb 2005
Posts: 480
Default

I have not been able to use the search function on the everquest2 web site for a long time now. I am not the only one, everyone I have asked to try it gets a fail too. Does not matter if it is character, guild or items. The only search function that works is Forums.

Can any of you get it to work? I just get:

__________________


“The thirst for equality can express itself either as a desire to draw everyone down to one's level, or to raise oneself and everyone else up.”

Friedrich Nietzsche

“There are two tragedies in life. One is to lose your heart's desire. The other is to gain it.”

George Bernard Shaw
Striikor is offline   Reply With Quote
Old 01-31-2011, 06:19 PM   #2
TSR-JoshuaM

Customer Service
TSR-JoshuaM's Avatar
 
Join Date: Jan 2011
Posts: 5,609
Default

You can PM me your Station Name and Character Information (name, lvl, class, race) and I will submit a report on it.  It is specific to broken profiles that need to be identified.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
TSR-JoshuaM is offline   Reply With Quote
Old 01-31-2011, 06:47 PM   #3
Striikor
Server: Nektulos
Guild: Purgatory
Rank: Raid Team

Loremaster
 
Join Date: Feb 2005
Posts: 480
Default

Can't imagine what Character, Name, Level, Class, Race or even station name has to do with a search on www.everquest2.com.

Again on www.everquest2.com using the search gives that failure when looking for Characters, Guilds or items. Searching for forum works. Logged in or not logged in those searches fail. Try it yourself, I have had 5 people try it none of them can get it to work.

But I will go ahead and provide the info you want anyhow.

__________________


“The thirst for equality can express itself either as a desire to draw everyone down to one's level, or to raise oneself and everyone else up.”

Friedrich Nietzsche

“There are two tragedies in life. One is to lose your heart's desire. The other is to gain it.”

George Bernard Shaw
Striikor is offline   Reply With Quote
Old 01-31-2011, 06:54 PM   #4
TSR-JoshuaM

Customer Service
TSR-JoshuaM's Avatar
 
Join Date: Jan 2011
Posts: 5,609
Default

Ah I did just get in this morning and didn't check the standard search function.   I logged in to my profile and pulled up my list.

I'll get the search looked in to as soon as possible.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
TSR-JoshuaM is offline   Reply With Quote
Old 01-31-2011, 06:58 PM   #5
Striikor
Server: Nektulos
Guild: Purgatory
Rank: Raid Team

Loremaster
 
Join Date: Feb 2005
Posts: 480
Default

Thankee SMILEY

__________________


“The thirst for equality can express itself either as a desire to draw everyone down to one's level, or to raise oneself and everyone else up.”

Friedrich Nietzsche

“There are two tragedies in life. One is to lose your heart's desire. The other is to gain it.”

George Bernard Shaw
Striikor is offline   Reply With Quote
Old 01-31-2011, 07:05 PM   #6
TSR-JoshuaM

Customer Service
TSR-JoshuaM's Avatar
 
Join Date: Jan 2011
Posts: 5,609
Default

I do want to let you know that EQ2Players is not maintained by Customer Support so I cannot guarantee a turnaround time.  I'll submit the report and we'll wait together for the web team fix! SMILEY

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
TSR-JoshuaM is offline   Reply With Quote
Old 01-31-2011, 07:23 PM   #7
Striikor
Server: Nektulos
Guild: Purgatory
Rank: Raid Team

Loremaster
 
Join Date: Feb 2005
Posts: 480
Default

Could you reproduce the error?

__________________


“The thirst for equality can express itself either as a desire to draw everyone down to one's level, or to raise oneself and everyone else up.”

Friedrich Nietzsche

“There are two tragedies in life. One is to lose your heart's desire. The other is to gain it.”

George Bernard Shaw
Striikor is offline   Reply With Quote
Old 01-31-2011, 07:41 PM   #8
TSR-JoshuaM

Customer Service
TSR-JoshuaM's Avatar
 
Join Date: Jan 2011
Posts: 5,609
Default

Yes I reproduced it here SMILEY

Report has been submitted as well.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
TSR-JoshuaM is offline   Reply With Quote
Old 02-01-2011, 05:09 PM   #9
Duddyfunk

Loremaster
 
Join Date: Oct 2008
Posts: 1
Default

FYI This has been broken off and on over the course of the last month or so.  It is not an isolated event.  It would be very easy to script this sort of thing and monitor it's function using a service check of some sort.  I can't imagine SOE didn't already know about this???  Maybe some sort of update to let people know would help.

Thanks

Duddyfunk is offline   Reply With Quote
Old 02-01-2011, 05:28 PM   #10
Senessa
Server: Permafrost
Guild: Almost Epic
Rank: Leader

Loremaster
 
Join Date: Nov 2004
Posts: 40
Default

I've had the same problem for awhile now as well. I'm hoping it is fixed soon since I need my guild ID for our website to download the roster. =/

Senessa is offline   Reply With Quote
Old 02-01-2011, 06:06 PM   #11
TSR-JoshuaM

Customer Service
TSR-JoshuaM's Avatar
 
Join Date: Jan 2011
Posts: 5,609
Default

I am still getting all the information on the state of EQ2Players and getting it all squared away.  I will post more information when I have it.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
TSR-JoshuaM is offline   Reply With Quote
Old 02-01-2011, 10:14 PM   #12
Berge
Server: The Bazaar
Guild: Down the Rabbit Hole
Rank: Mad Hatter

Loremaster
Berge's Avatar
 
Join Date: Jun 2007
Location: New Hampshire
Posts: 21
Default

Who maintains the eq2 players?
Berge is offline   Reply With Quote
Old 02-02-2011, 01:08 AM   #13
TSR-JoshuaM

Customer Service
TSR-JoshuaM's Avatar
 
Join Date: Jan 2011
Posts: 5,609
Default

Our Web team does.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
TSR-JoshuaM is offline   Reply With Quote
Old 02-02-2011, 01:55 PM   #14
Striikor
Server: Nektulos
Guild: Purgatory
Rank: Raid Team

Loremaster
 
Join Date: Feb 2005
Posts: 480
Default

I can't imagine I was the first to report this. It is really dissapointing that

1) That something so basic to the EVERQUEST2 MAIN web site not apparently identified by the Web Team itself

2) That is has been going on as long as it has

3) The apathy indicated by the user base on something that you would think was widely utilized by paying, playing customers. This has been going on for quite sometime, I had assumed that someone MUST have reported it earlier. So either peeps are not using the site or they just 'expect' it to be sub par.

It makes me wonder if use of the main web site is so low because we can find better information, more reliably elsewhere on the web. Simple thing for instance a MUCH better display and tool for AA's on http://www.beetny.com/eq2aa than on EQ2 own web site (which give some incomprehensible number for the AA's a toon might have). EVERQUEST2.COM  does not even go to the trouble to list the AA choices in the format presented in the game itself, just a lame table representation! That is just one example, there are many many others. In fact is there any web tool or representation that the EQ2's Main site does better than  'fan' site? For the life of me I can't think of one.

__________________


“The thirst for equality can express itself either as a desire to draw everyone down to one's level, or to raise oneself and everyone else up.”

Friedrich Nietzsche

“There are two tragedies in life. One is to lose your heart's desire. The other is to gain it.”

George Bernard Shaw
Striikor is offline   Reply With Quote
Old 02-02-2011, 02:08 PM   #15
das2000uk

Loremaster
das2000uk's Avatar
 
Join Date: Jan 2006
Posts: 225
Default

[email protected] wrote:

I have not been able to use the search function on the everquest2 web site for a long time now. I am not the only one, everyone I have asked to try it gets a fail too. Does not matter if it is character, guild or items. The only search function that works is Forums.

Can any of you get it to work? I just get:

Exactly the same error here on one of my accounts, my other accounts work fine.

__________________
Travelling through cyberspace aint like dustin crops boy!
das2000uk is offline   Reply With Quote
Old 02-02-2011, 02:36 PM   #16
Shareana

Lead Volunteer Moderator
Shareana's Avatar
 
Join Date: Jun 2008
Posts: 3,921
Default

This post has moved: /eq2/posts/preList.m?topic_id=44532...post_id=5496405 Do not make posts detailing Customer Service tickets or soliciting feedback about Customer Service resolutions.
__________________
|| Forum Guidelines || Knowledge Base || Tech Support ||






Shareana is offline   Reply With Quote
Old 02-02-2011, 02:37 PM   #17
Shareana

Lead Volunteer Moderator
Shareana's Avatar
 
Join Date: Jun 2008
Posts: 3,921
Default

This post has moved: /eq2/posts/preList.m?topic_id=44532...post_id=5496407 Do not make posts detailing Customer Service tickets or soliciting feedback about Customer Service resolutions.
__________________
|| Forum Guidelines || Knowledge Base || Tech Support ||






Shareana is offline   Reply With Quote
Old 02-02-2011, 02:39 PM   #18
Striikor
Server: Nektulos
Guild: Purgatory
Rank: Raid Team

Loremaster
 
Join Date: Feb 2005
Posts: 480
Default

das2000uk wrote:

Exactly the same error here on one of my accounts, my other accounts work fine.

Interesting since the exact some thing happens when you DON'T login.

I have one account all 11 toons list when I login, I can look at all 11 toons, I can't search for a guild, character or item.

If I don't log in, it does not know me from Adam (have cleared cache and cookies), there is still a search option and I still can't search  guild, character or item (only forum search works). Doesn't matter if I use IE, FireFox, Chrome or Opera. So I don't think it has anything to do with an account.

__________________


“The thirst for equality can express itself either as a desire to draw everyone down to one's level, or to raise oneself and everyone else up.”

Friedrich Nietzsche

“There are two tragedies in life. One is to lose your heart's desire. The other is to gain it.”

George Bernard Shaw
Striikor is offline   Reply With Quote
Old 02-02-2011, 03:29 PM   #19
Senessa
Server: Permafrost
Guild: Almost Epic
Rank: Leader

Loremaster
 
Join Date: Nov 2004
Posts: 40
Default

das2000uk wrote:

[email protected] wrote:

I have not been able to use the search function on the everquest2 web site for a long time now. I am not the only one, everyone I have asked to try it gets a fail too. Does not matter if it is character, guild or items. The only search function that works is Forums.

Can any of you get it to work? I just get:

Exactly the same error here on one of my accounts, my other accounts work fine.

 Could you or anyone who has access do me a HUGE favor please? I need the guild ID for Teutonic Knights. If you do a search for them you should get a web address. What I need is the number in the red box. (ex: http://eq2players.station.sony.com/Guild/12345678/).

Senessa is offline   Reply With Quote
Old 02-02-2011, 05:43 PM   #20
Jaremai

Loremaster
Jaremai's Avatar
 
Join Date: Nov 2004
Posts: 1,271
Default

[email protected] wrote:

Could you or anyone who has access do me a HUGE favor please? I need the guild ID for Teutonic Knights. If you do a search for them you should get a web address. What I need is the number in the red box. (ex: http://eq2players.station.sony.com/Guild/12345678/).

Can't do it by eqplayers since it's broken.. but google has you:

http://everquest2.com/guild/2254205/ 

Jaremai is offline   Reply With Quote
Old 02-02-2011, 05:54 PM   #21
Senessa
Server: Permafrost
Guild: Almost Epic
Rank: Leader

Loremaster
 
Join Date: Nov 2004
Posts: 40
Default

[email protected] wrote:

[email protected] wrote:

Could you or anyone who has access do me a HUGE favor please? I need the guild ID for Teutonic Knights. If you do a search for them you should get a web address. What I need is the number in the red box. (ex: http://eq2players.station.sony.com/Guild/12345678/).

Can't do it by eqplayers since it's broken.. but google has you:

http://everquest2.com/guild/2254205/ 

Thanks a bunch! I verified the link and it's the right guild, but looks like it has not been updated since before the server merge so the roster isn't updated. Guess I'll just have to wait until they fix it. Again, thanks for getting the info. 

Senessa is offline   Reply With Quote
Old 02-03-2011, 08:27 AM   #22
Jaremai

Loremaster
Jaremai's Avatar
 
Join Date: Nov 2004
Posts: 1,271
Default

Yeh I looked at it and didn't see you on the roster but figured it was borked like the rest of the data so... *shrug*

Good luck. SMILEY

Jaremai is offline   Reply With Quote
Old 02-03-2011, 12:11 PM   #23
Striikor
Server: Nektulos
Guild: Purgatory
Rank: Raid Team

Loremaster
 
Join Date: Feb 2005
Posts: 480
Default

It is getting LOL funny, either I am blind or I have to retract my earlier statement:

"3) The apathy indicated by the user base on something that you would think was widely utilized by paying, playing customers. This has been going on for quite sometime, I had assumed that someone MUST have reported it earlier. So either peeps are not using the site or they just 'expect' it to be sub par."

I spent quite a bit of time this morning looking for a way to provide site feed back on WWW.EVERQUEST2.COM. And .... you guessed it already didn't you?

THEY HAVE NOT EVEN PROVIDED SOMETHING AS SIMPLE AND BASIC AS WEB SITE FEEDBACK for everquest2's MAIN site!

It has been indicated that www.everquest2.com is is separate from EQ2 support, yet every shortcut you take for support or any kind of feedback sends you to game specific support. I can find no way to provide feedback or ask for support regarding Everquest II's PRIMARY web site SMILEY Sorry I think that is just ROFL pathetic!!!

Unless of course I am too blind to see it? In that case the joke is on me.

__________________


“The thirst for equality can express itself either as a desire to draw everyone down to one's level, or to raise oneself and everyone else up.”

Friedrich Nietzsche

“There are two tragedies in life. One is to lose your heart's desire. The other is to gain it.”

George Bernard Shaw
Striikor is offline   Reply With Quote
Old 02-03-2011, 06:12 PM   #24
TSR-JoshuaM

Customer Service
TSR-JoshuaM's Avatar
 
Join Date: Jan 2011
Posts: 5,609
Default

This is the technical support forums and all requests for technical support for this game, or the website, goes here.

EQ2Players has it's own sub-forum here as well where your feedback would be best placed, http://forums.station.sony.com/eq2/...m?forum_id=2599

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
TSR-JoshuaM is offline   Reply With Quote
Old 02-04-2011, 05:35 PM   #25
Lafiell
Server: Guk
Guild: Wilde Retribution
Rank: Senior Officer

Loremaster
Lafiell's Avatar
 
Join Date: Mar 2005
Posts: 16
Default

I know I have tried using search not logged into my profile on 2 different computers and get the same error message. I know you use to have to be logged in to use some advanced features but was just trying basic search for a name to see if it is used which may not show if hidden by user or even just looking for a guild.

A web feedback link would be very nice and useful.

Lafiell is offline   Reply With Quote
Old 02-04-2011, 06:30 PM   #26
Fallenangelkay
Server: Everfrost
Guild: Champions of Norrath
Rank: Imperial Knight

Loremaster
Fallenangelkay's Avatar
 
Join Date: Nov 2004
Posts: 3
Default

I am having the same issue. While logged in and not logged in to my account.

Fallenangelkay is offline   Reply With Quote
Old 02-04-2011, 08:54 PM   #27
TSR-JoshuaM

Customer Service
TSR-JoshuaM's Avatar
 
Join Date: Jan 2011
Posts: 5,609
Default

Posting CSR correspodence or soliciting feedback on a CSR resolution is against the forum rules. 

You can view the forum guidelines here, http://forums.station.sony.com/eq2/...topic_id=484648

"Don't make posts detailing Customer Service tickets or soliciting feedback about Customer Service resolutions.  All requests and feedback about Customer Service issues should be handled through tickets or emails using the Knowledge Base. (www.station.sony.com/kb)"

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
TSR-JoshuaM is offline   Reply With Quote
Old 02-04-2011, 10:35 PM   #28
Striikor
Server: Nektulos
Guild: Purgatory
Rank: Raid Team

Loremaster
 
Join Date: Feb 2005
Posts: 480
Default

TSR-JoshuaM wrote:

This is the technical support forums and all requests for technical support for this game, or the website, goes here.

EQ2Players has it's own sub-forum here as well where your feedback would be best placed, http://forums.station.sony.com/eq2/...m?forum_id=2599

What is that supposed to provide? How many people do your think are going to understand that problems with the www.everquest2.com site need to be reported and a different site at a seemingly unrelated url?

I never go to www.eq2players.com, I go to www.everquest2.com, so does any one researching EQ2. Again, pathetic.

Someone just put a Site Feed back link on the mainpage. One that is easily found. One that actually gets looked at. One would think it would be simple common sense. Maybe someone repsponsible for the page would actually like to get feedback so that the people using it would would provide feeback on problems, issues or provide great ideas for it.

Even podunk operations have a feed back shortcut on thier web sites.... but not Everquest2.  Sheeeesh!

__________________


“The thirst for equality can express itself either as a desire to draw everyone down to one's level, or to raise oneself and everyone else up.”

Friedrich Nietzsche

“There are two tragedies in life. One is to lose your heart's desire. The other is to gain it.”

George Bernard Shaw
Striikor is offline   Reply With Quote
Old 02-05-2011, 09:32 PM   #29
HeionEQ

Loremaster
HeionEQ's Avatar
 
Join Date: Nov 2004
Posts: 25
Default

TSR-JoshuaM wrote:

This is the technical support forums and all requests for technical support for this game, or the website, goes here.

EQ2Players has it's own sub-forum here as well where your feedback would be best placed, http://forums.station.sony.com/eq2/...m?forum_id=2599

If this post had originally been put in here it would have been ignored like all the others. Does the web team even read it?

HeionEQ is offline   Reply With Quote
Old 02-06-2011, 05:05 PM   #30
Hellswrath

Loremaster
Hellswrath's Avatar
 
Join Date: Dec 2004
Posts: 1,036
Default

HeionEQ wrote:

TSR-JoshuaM wrote:

This is the technical support forums and all requests for technical support for this game, or the website, goes here.

EQ2Players has it's own sub-forum here as well where your feedback would be best placed, http://forums.station.sony.com/eq2/...m?forum_id=2599

If this post had originally been put in here it would have been ignored like all the others. Does the web team even read it?

No.  They don't.  No one that is associated with the web team, nor our (oh-so-effective) web team liaison, has logged in to the forums since November.

The only reason this got a response or was properly reported was because it got put in the wrong forum. You know, one where someone actually cares at least a little.

This site is abandoned.  It has been for some time, and it will continue to be until SOE thinks it's effecting their bottom line.  Nor will their thinking be effected by what us lowly gamers try to tell them about our first hand experiences of people leaving or not coming back due to treatment like this.  So, for the most part, most of us have stopped trying.

I certainly didn't report this newest breakage in the website.  Why would I not do this most basic thing for a part of the community that I have cared greatly about for so long?  Because I really hate wasting my time.

__________________
Hellswrath is offline   Reply With Quote
Reply

Thread Tools

Forum Jump


All times are GMT. The time now is 11:20 AM.

vBulletin skin by: CompleteGFX.com
Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
All threads and posts originally from the EQ2 and Station forums operated by Sony Online Entertainment. Their use is by express written permission.