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Old 07-13-2011, 10:46 PM   #1
Littlelove
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So the issue I have is with losing sound in-game.  I have sound on the character select screen, but when I log a character in, the sound goes out within 20 seconds.  

My options only show

1) Miles fast 2D....

2) Dolby surround

I have it set on Miles fast 2D, but like I said, after I log in I only hear sound for about 20 seconds, then nothing.  If I go to options and switch it to Dolby, I get sound again for 20 seconds then nothing.  Sound works fine for everything else I'm doing at the time, music, internet, etc...  Its a fairly new computer and just loaded EQ2 on it, but I'm out of ideas

I'm not sure what (or if) you need info from DxDiag, but here it is anyway

------------------------------------------

------------------

System Information

------------------

Time of this report: 7/13/2011, 18:33:05

       Machine name: *****PC

   Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)

           Language: English (Regional Setting: English)

System Manufacturer: MSI

       System Model: MS-7681

               BIOS: BIOS Date: 02/14/11 17:44:16 Ver: 04.06.04

          Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz

             Memory: 8192MB RAM

Available OS Memory: 8174MB RAM

          Page File: 1463MB used, 14883MB available

        Windows Dir: C:Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7600.16385 64bit Unicode

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

          Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

---------------

Display Devices

---------------

          Card name: NVIDIA GeForce GTX 560 Ti

       Manufacturer: NVIDIA

          Chip type: GeForce GTX 560 Ti

           DAC type: Integrated RAMDAC

         Device Key: EnumPCIVEN_10DE&DEV_1200&SUBSYS_351D1458&REV_A1

     Display Memory: 4065 MB

   Dedicated Memory: 993 MB

      Shared Memory: 3071 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: SyncMaster

         Monitor Id: SAM0656

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: DVI

        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um

Driver File Version: 8.17.0012.6644 (English)

     Driver Version: 8.17.12.6644

        DDI Version: 10.1

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 12/30/2010 04:12:51, 12858472 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp: 

  Device Identifier: {D7B71E3E-5140-11CF-1C6E-11151FC2C535}

          Vendor ID: 0x10DE

          Device ID: 0x1200

          SubSys ID: 0x351D1458

        Revision ID: 0x00A1

 Driver Strong Name: oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 05:8.17.12.6644:pciven_10de&dev_1200

     Rank Of Driver: 00E62001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 

   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

-------------

Sound Devices

-------------

            Description: Speakers (High Definition Audio Device)

 Default Sound Playback: Yes

 Default Voice Playback: Yes

            Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627681&REV_1003

        Manufacturer ID: 1

             Product ID: 65535

                   Type: WDM

            Driver Name: HdAudio.sys

         Driver Version: 6.01.7600.16385 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 7/13/2009 17:07:00, 350208 bytes

            Other Files: 

        Driver Provider: Microsoft

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

            Description: Digital Audio (S/PDIF) (High Definition Audio Device)

 Default Sound Playback: No

 Default Voice Playback: No

            Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627681&REV_1003

        Manufacturer ID: 1

             Product ID: 65535

                   Type: WDM

            Driver Name: HdAudio.sys

         Driver Version: 6.01.7600.16385 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 7/13/2009 17:07:00, 350208 bytes

            Other Files: 

        Driver Provider: Microsoft

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

            Description: Digital Audio (S/PDIF) (High Definition Audio Device)

 Default Sound Playback: No

 Default Voice Playback: No

            Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627681&REV_1003

        Manufacturer ID: 1

             Product ID: 65535

                   Type: WDM

            Driver Name: HdAudio.sys

         Driver Version: 6.01.7600.16385 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 7/13/2009 17:07:00, 350208 bytes

            Other Files: 

        Driver Provider: Microsoft

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

---------------------

            Description: Microphone (3- Logitech Mic (Communicate STX))

  Default Sound Capture: Yes

  Default Voice Capture: Yes

            Driver Name: USBAUDIO.sys

         Driver Version: 6.01.7600.16385 (English)

      Driver Attributes: Final Retail

          Date and Size: 7/13/2009 17:06:32, 109568 bytes

              Cap Flags: 0x1

           Format Flags: 0xFFFFF

            Description: Microphone (High Definition Audio Device)

  Default Sound Capture: No

  Default Voice Capture: No

            Driver Name: HdAudio.sys

         Driver Version: 6.01.7600.16385 (English)

      Driver Attributes: Final Retail

          Date and Size: 7/13/2009 17:07:00, 350208 bytes

              Cap Flags: 0x1

           Format Flags: 0xFFFFF

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Old 07-14-2011, 12:53 PM   #2
TSR-JoshuaM

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You can start by visiting your PC or motherboard manufacturers website and download/install the latest available drivers for your sound device.  Looks like those are a few years old.  Can't say with certainty this will fix your issue but its a place to start.  Also, all input/output including audio is done through DirectX so let's make sure you have the latest revision of DX9. 

Download the DX9 file linked below and execute it.  It will ask you where you want to extract it to.  Create a folder on your desktop and select it.  Once extracted, open that folder and execute the DXSETUP file to start the actual update.

[DX9] June 2010

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Old 07-14-2011, 07:32 PM   #3
Littlelove
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Thanks for the quick response.

I checked for latest drivers and updated the DX9.  Same problem

...will mess with it more tonight

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Old 07-14-2011, 07:35 PM   #4
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Did you raise your default sample rate in your sound device properties by chance?  If you did, I do recommend resetting to default.  This is done from the Sound controls, properties on the sound device you use, and the advanced tab.  There is a restore defaults button there as well just in case.

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Old 07-14-2011, 07:53 PM   #5
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...well it was the drivers.  Apparantly MSI's "driver checker" doesn't really work.  It said I had the lastest drivers, but when I manually checked, the lastest driver is only like one month old.  Downloading that fixed the problem.  Thanks for the help!

Guess I'll just have to remember to manually check drivers than relying on a website to check for me.

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Old 07-14-2011, 07:58 PM   #6
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[email protected] wrote:

...well it was the drivers.  Apparantly MSI's "driver checker" doesn't really work.  It said I had the lastest drivers, but when I manually checked, the lastest driver is only like one month old.  Downloading that fixed the problem.  Thanks for the help!

Guess I'll just have to remember to manually check drivers than relying on a website to check for me.

At least it works now! Great news and thanks for letting me know.

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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