Did the EULA change?

SteelPiston · 10-04-2012, 11:23 PM

I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA.

Did something change and if so, what? Didn't I already accept all this years ago?

Sandyfoot · 10-05-2012, 01:56 AM

Was kicked from AB (says AB is locked), went to log back in and found this "new" Eula.

The following is from the EULA:

Updated December 2, 2008

Please remember to review the current terms and conditions of the EverQuest II User Agreement and Software License. Thank you.

Since it is now 2012, if anything has changed, it is not reflected by the date provided in the EULA.

CoLD MeTaL · 10-05-2012, 09:39 AM

SteelPiston wrote:

I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA.
Did something change and if so, what? Didn't I already accept all this years ago?

I got that too. i figured it changed and they just forgot to update the edit date at the top. That would not be suprising.

ranga · 10-05-2012, 10:30 AM

SteelPiston wrote:

I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA.
Did something change and if so, what? Didn't I already accept all this years ago?

Yes, it has changed, quite significantly I notice.

If you accept it (and you have no choice if you want to continue playing) you accept that Sony and their partners can access your PC and collect technical information to improve the gaming experience and more importantly, you agree that they and their agents (including but particularly I presume, P7S1) can take control of your PC for among other reasons, to assist with customer support.

feldon30 · 10-05-2012, 10:36 AM

I made a backup of c:EverQuest IIEQ2EQ2TOS.htm and then ran the patcher and didn't get a new file. It's still from December 2, 2008. I also checked the SOE Knowledgebase and their document is still dated December 2, 2008.

CoLD MeTaL · 10-05-2012, 02:00 PM

SteelPiston wrote:

I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA.
Did something change and if so, what? Didn't I already accept all this years ago?

They are probably just messing around with the launcher again.

SteelPiston · 10-05-2012, 03:48 PM

ranga wrote:

SteelPiston wrote:
I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA.
Did something change and if so, what? Didn't I already accept all this years ago?
Yes, it has changed, quite significantly I notice.
If you accept it (and you have no choice if you want to continue playing) you accept that Sony and their partners can access your PC and collect technical information to improve the gaming experience and more importantly, you agree that they and their agents (including but particularly I presume, P7S1) can take control of your PC for among other reasons, to assist with customer support.

So, SOE did update the EULA. I wonder why nobody removed all the old junk about Live Gamer etc unless it's been left incase of a future return to exchange servers?

Take control of my pc? I'm sure the hackers will love this new ability to mess with our stuff.

redwoodtreesprite · 10-05-2012, 04:09 PM

ranga wrote:

If you accept it (and you have no choice if you want to continue playing) you accept that Sony and their partners can access your PC and collect technical information to improve the gaming experience and more importantly, you agree that they and their agents (including but particularly I presume, P7S1) can take control of your PC for among other reasons, to assist with customer support.

What?????

Isn't the taking control of the PC one of the things that is supposed to be removed from the ProSabien situation?

Then WHY is that being added to everyone else?

I do NOT want any time a company can take control of my computer!!!

SlashnGut · 10-05-2012, 05:32 PM

The statement of them being able to take control of your comp has been in there for at least a couple years now. Looks like not too many people actually pay attention to the EULA when it pops up.

feldon30 · 10-05-2012, 06:17 PM

You expressly permit SOE to upload CPU, operating system, video card, sound card and memory information from your computer to analyze and optimize your Game experience, improve and maintain the Game and/or provide you with customer service.

eg. DirectX dumps or Recap logs

Furthermore, if you request any technical support, you consent to our remote accessing and review of the computer you load the Software onto for purposes of support and debugging.

eg. If you ask "Can you fix my computer so it will play EQ2?" then Customer Service may ask you to Remote Desktop into your PC so they can fix it for you.

Wow. Scary.

Ulrichvon · 10-05-2012, 06:38 PM

feldon30 wrote:

You expressly permit SOE to upload CPU, operating system, video card, sound card and memory information from your computer to analyze and optimize your Game experience, improve and maintain the Game and/or provide you with customer service.
eg. DirectX dumps or Recap logs

They also track if you attach a debugger to the client and ban you for doing so SMILEY

That was new with that EULA change as well.

DonnyOddlegs · 10-05-2012, 08:07 PM

I can't see any changes from an EULA in an old client backup from 2008.

In any case, I would assume that asking customers to agree to new terms and conditions whilst the unmodified issue date implies there is no change would be treated as deception in most countries and not legally binding.

Ahma · 10-05-2012, 08:29 PM

There was a small change to the EULA--a block of text was removed that referenced a wesite for parental controls that no longer exists. Nothing was added.

DonnyOddlegs · 10-06-2012, 08:32 PM

So the statement "Updated December 2, 2008" is a typo?

Withdrawal of existing rights can be just as pernicious as addition of new restrictions. I have to click the accept button to play the game and should be able to assume that no change to the date means no change to the T&C, no matter how trivial.

Wingrider01 · 10-07-2012, 08:31 AM

DonnyOddlegs wrote:

So the statement "Updated December 2, 2008" is a typo?
Withdrawal of existing rights can be just as pernicious as addition of new restrictions. I have to click the accept button to play the game and should be able to assume that no change to the date means no change to the T&C, no matter how trivial.

If the accept button shows up I read it, but then I tend to read everything that can hold me responsible for something that I have to sign or agree to.

Calthine · 10-07-2012, 02:45 PM

DonnyOddlegs wrote:

So the statement "Updated December 2, 2008" is a typo?
Withdrawal of existing rights can be just as pernicious as addition of new restrictions. I have to click the accept button to play the game and should be able to assume that no change to the date means no change to the T&C, no matter how trivial.

This.

Deago · 10-07-2012, 02:58 PM

Remote help is nothing new as it has been around for many years. Most folks probably do not realize they have the windows service turned on etc..

I doubt eq2 is adding in its own service. So in that sense you should be just fine unless you ask for the assistance.

CoLD MeTaL · 10-08-2012, 12:05 PM

DonnyOddlegs wrote:

So the statement "Updated December 2, 2008" is a typo?
Withdrawal of existing rights can be just as pernicious as addition of new restrictions. I have to click the accept button to play the game and should be able to assume that no change to the date means no change to the T&C, no matter how trivial.

I wonder if that invalidates it since it has legally inaccurate information in it.

Ulrichvon · 10-08-2012, 01:17 PM

CoLD MeTaL wrote:

I wonder if that invalidates it since it has legally inaccurate information in it.

Perhaps, but it doesn't really matter, as the EULA grants you no rights, and if you have an issue with how the EULA is used against you in SOE enforcing their rights, good luck in arbitrating that.

10-04-2012, 11:23 PM	#1
SteelPiston Loremaster Join Date: Nov 2005 Posts: 143	I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA. Did something change and if so, what? Didn't I already accept all this years ago? __________________ Deadraiser 92 Inquisitor - Freeport.

10-05-2012, 09:39 AM	#3
CoLD MeTaL Loremaster Join Date: Apr 2005 Posts: 3,217	SteelPiston wrote: I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA. Did something change and if so, what? Didn't I already accept all this years ago? I got that too. i figured it changed and they just forgot to update the edit date at the top. That would not be suprising. __________________

10-05-2012, 10:30 AM	#4
ranga Loremaster Join Date: Aug 2007 Posts: 393	SteelPiston wrote: I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA. Did something change and if so, what? Didn't I already accept all this years ago? Yes, it has changed, quite significantly I notice. If you accept it (and you have no choice if you want to continue playing) you accept that Sony and their partners can access your PC and collect technical information to improve the gaming experience and more importantly, you agree that they and their agents (including but particularly I presume, P7S1) can take control of your PC for among other reasons, to assist with customer support. __________________ The official comment from ProSiebenSat.1 on segregation - We do not think about a transfer of US server chars from EU costumers in Eq2. That should solve the biggest worries the EQ2 community has at the moment. We do not want to interfere with long build ingame relationships. This is the current way we think about it.

10-05-2012, 10:36 AM	#5
feldon30 Fansite Staff Join Date: Mar 2007 Posts: 5,424	I made a backup of c:EverQuest IIEQ2EQ2TOS.htm and then ran the patcher and didn't get a new file. It's still from December 2, 2008. I also checked the SOE Knowledgebase and their document is still dated December 2, 2008. __________________ .. EQ2Wire.com \| EQ2U - Character, Item, Spell, and Guild Data

10-05-2012, 02:00 PM	#6
CoLD MeTaL Loremaster Join Date: Apr 2005 Posts: 3,217	SteelPiston wrote: I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA. Did something change and if so, what? Didn't I already accept all this years ago? They are probably just messing around with the launcher again. __________________

10-05-2012, 01:56 AM	#2
Sandyfoot Loremaster Join Date: Oct 2005 Posts: 132	Was kicked from AB (says AB is locked), went to log back in and found this "new" Eula. The following is from the EULA: Updated December 2, 2008 Please remember to review the current terms and conditions of the EverQuest II User Agreement and Software License. Thank you. Since it is now 2012, if anything has changed, it is not reflected by the date provided in the EULA.

10-05-2012, 03:48 PM	#7
SteelPiston Loremaster Join Date: Nov 2005 Posts: 143	ranga wrote: SteelPiston wrote: I go to log into the game and at the launcher, I get a pop up asking me to accept or decline the EULA. Did something change and if so, what? Didn't I already accept all this years ago? Yes, it has changed, quite significantly I notice. If you accept it (and you have no choice if you want to continue playing) you accept that Sony and their partners can access your PC and collect technical information to improve the gaming experience and more importantly, you agree that they and their agents (including but particularly I presume, P7S1) can take control of your PC for among other reasons, to assist with customer support. So, SOE did update the EULA. I wonder why nobody removed all the old junk about Live Gamer etc unless it's been left incase of a future return to exchange servers? Take control of my pc? I'm sure the hackers will love this new ability to mess with our stuff. __________________ Deadraiser 92 Inquisitor - Freeport.

10-05-2012, 04:09 PM	#8
redwoodtreesprite Loremaster Join Date: Aug 2010 Posts: 266	ranga wrote: If you accept it (and you have no choice if you want to continue playing) you accept that Sony and their partners can access your PC and collect technical information to improve the gaming experience and more importantly, you agree that they and their agents (including but particularly I presume, P7S1) can take control of your PC for among other reasons, to assist with customer support. What????? Isn't the taking control of the PC one of the things that is supposed to be removed from the ProSabien situation? Then WHY is that being added to everyone else? I do NOT want any time a company can take control of my computer!!!

10-05-2012, 05:32 PM	#9
SlashnGut Loremaster Join Date: Sep 2005 Posts: 236	The statement of them being able to take control of your comp has been in there for at least a couple years now. Looks like not too many people actually pay attention to the EULA when it pops up. __________________ Hakdagutz 92 Guardian/92 Weaponsmith Sucha 92 Conjuror/92 Sage Mrshal 92 Monk/92 Carpenter Bloodwingg 92 Necromancer/92 Tailor Tior 92 Warlock/92 Provisioner Holyer 92 Paladin/92 Armoror Grogg 90 Berserker/92 Alchemist Etat 90 Bruiser/92 Jeweler Dawizz 90 Wizard/92 Woodworker Punting 90 Brigand Kountdracula 90 Dirge Omgiman 92 Warden

10-05-2012, 06:17 PM	#10
feldon30 Fansite Staff Join Date: Mar 2007 Posts: 5,424	You expressly permit SOE to upload CPU, operating system, video card, sound card and memory information from your computer to analyze and optimize your Game experience, improve and maintain the Game and/or provide you with customer service. eg. DirectX dumps or Recap logs Furthermore, if you request any technical support, you consent to our remote accessing and review of the computer you load the Software onto for purposes of support and debugging. eg. If you ask "Can you fix my computer so it will play EQ2?" then Customer Service may ask you to Remote Desktop into your PC so they can fix it for you. Wow. Scary. __________________ .. EQ2Wire.com \| EQ2U - Character, Item, Spell, and Guild Data

10-05-2012, 06:38 PM	#11
Ulrichvon Loremaster Join Date: Dec 2007 Posts: 641	feldon30 wrote: You expressly permit SOE to upload CPU, operating system, video card, sound card and memory information from your computer to analyze and optimize your Game experience, improve and maintain the Game and/or provide you with customer service. eg. DirectX dumps or Recap logs They also track if you attach a debugger to the client and ban you for doing so That was new with that EULA change as well. __________________ Hey, where's my random act of kindness?

10-05-2012, 08:07 PM	#12
DonnyOddlegs Loremaster Join Date: Jun 2006 Posts: 49	I can't see any changes from an EULA in an old client backup from 2008. In any case, I would assume that asking customers to agree to new terms and conditions whilst the unmodified issue date implies there is no change would be treated as deception in most countries and not legally binding.

10-05-2012, 08:29 PM	#13
Ahma Assoc. Producer Join Date: Feb 2012 Posts: 20	There was a small change to the EULA--a block of text was removed that referenced a wesite for parental controls that no longer exists. Nothing was added. __________________ ----- Abby "Ahma" Watt Associate Producer EverQuest II

10-06-2012, 08:32 PM	#14
DonnyOddlegs Loremaster Join Date: Jun 2006 Posts: 49	So the statement "Updated December 2, 2008" is a typo? Withdrawal of existing rights can be just as pernicious as addition of new restrictions. I have to click the accept button to play the game and should be able to assume that no change to the date means no change to the T&C, no matter how trivial.

10-07-2012, 08:31 AM	#15
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	DonnyOddlegs wrote: So the statement "Updated December 2, 2008" is a typo? Withdrawal of existing rights can be just as pernicious as addition of new restrictions. I have to click the accept button to play the game and should be able to assume that no change to the date means no change to the T&C, no matter how trivial. If the accept button shows up I read it, but then I tend to read everything that can hold me responsible for something that I have to sign or agree to. __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

10-07-2012, 02:45 PM	#16
Calthine ZAM EQII Join Date: Nov 2004 Posts: 7,439	DonnyOddlegs wrote: So the statement "Updated December 2, 2008" is a typo? Withdrawal of existing rights can be just as pernicious as addition of new restrictions. I have to click the accept button to play the game and should be able to assume that no change to the date means no change to the T&C, no matter how trivial. This. __________________ Please visit my non-gaming Blog! or follow me on Twitter!

10-07-2012, 02:58 PM	#17
Deago Loremaster Join Date: Jul 2008 Posts: 625	Remote help is nothing new as it has been around for many years. Most folks probably do not realize they have the windows service turned on etc.. I doubt eq2 is adding in its own service. So in that sense you should be just fine unless you ask for the assistance. __________________ Hello fellow EQ2 gamers!

10-08-2012, 12:05 PM	#18
CoLD MeTaL Loremaster Join Date: Apr 2005 Posts: 3,217	DonnyOddlegs wrote: So the statement "Updated December 2, 2008" is a typo? Withdrawal of existing rights can be just as pernicious as addition of new restrictions. I have to click the accept button to play the game and should be able to assume that no change to the date means no change to the T&C, no matter how trivial. I wonder if that invalidates it since it has legally inaccurate information in it. __________________

10-08-2012, 01:17 PM	#19
Ulrichvon Loremaster Join Date: Dec 2007 Posts: 641	CoLD MeTaL wrote: I wonder if that invalidates it since it has legally inaccurate information in it. Perhaps, but it doesn't really matter, as the EULA grants you no rights, and if you have an issue with how the EULA is used against you in SOE enforcing their rights, good luck in arbitrating that. __________________ Hey, where's my random act of kindness?