Characters gone?

WiNgMaN · 10-12-2012, 12:32 PM

Hey there,

Just returned to check out the game again (as I have resubscribed Vanguard--though I love the game, the population is just so low!). However, upon logging on I've only got the choice to log in two characters. I deleted one (he was a level 1 test character from a while back) thinking that I only had a couple character slots open from being a free player, but now I can only log onto a single character.

I checked EQ2players with all my character's names and they seem to be gone. Is this something I can get returned to me, do I need to subscribe to see them, or are they just gone?

Many thanks!

TSR-AlexS · 10-12-2012, 02:18 PM

WiNgMaN wrote:

Hey there,
Just returned to check out the game again (as I have resubscribed Vanguard--though I love the game, the population is just so low!). However, upon logging on I've only got the choice to log in two characters. I deleted one (he was a level 1 test character from a while back) thinking that I only had a couple character slots open from being a free player, but now I can only log onto a single character.
I checked EQ2players with all my character's names and they seem to be gone. Is this something I can get returned to me, do I need to subscribe to see them, or are they just gone?
Many thanks!

I'd suggest submitting a ticket to our accounts support team so they can figure out where your characters are located.

Welcome back by the way

WiNgMaN · 10-12-2012, 02:25 PM

Figured I would have to do so; I've submitted one.

..and thanks! =)

WiNgMaN · 10-12-2012, 02:27 PM

Also, an unrelated question:

Is it possible for me to change my goofy forum handle/display name?

Would be nice to have it match my Vanguard forum and main character's name!

Wingrider01 · 10-12-2012, 03:45 PM

WiNgMaN wrote:

Also, an unrelated question:
Is it possible for me to change my goofy forum handle/display name?
Would be nice to have it match my Vanguard forum and main character's name!

try clicking on "My Profile" and you shoul be able to select the name from there, should be doen near the bottom

TSR-AlexS · 10-12-2012, 08:12 PM

WiNgMaN wrote:

Also, an unrelated question:
Is it possible for me to change my goofy forum handle/display name?
Would be nice to have it match my Vanguard forum and main character's name!

LOL, you may want to contact the forum administrator by emailing him here: [email protected].

WiNgMaN · 10-13-2012, 01:03 AM

Wingrider01 wrote:

WiNgMaN wrote:
Also, an unrelated question:
Is it possible for me to change my goofy forum handle/display name?
Would be nice to have it match my Vanguard forum and main character's name!
try clicking on "My Profile" and you shoul be able to select the name from there, should be doen near the bottom

I tried that, however all of those character names listed are no longer my characters. I had my account hacked once before and retrieved it when EQ2 went free-to-play, but I was unable to log in and see the damage because my computer kept crashing. I had assumed they would have reversed everything since the date I provided them was my last login.

The CSR said that my characters had their items transferred to my main (Cynosure), were deleted, and then Cynosure was transferred to a European server with a name change. They leveled him to 70, though.. so maybe I can get him transferred back.

I asked but was basically told I need to subscribe before I receive any further help.

Lol.

TSR-AlexS wrote:

WiNgMaN wrote:
Also, an unrelated question:
Is it possible for me to change my goofy forum handle/display name?
Would be nice to have it match my Vanguard forum and main character's name!
LOL, you may want to contact the forum administrator by emailing him here: [email protected].

I'll try this, thanks!

TSR-AlexS · 10-15-2012, 03:22 PM

WiNgMaN wrote:

Wingrider01 wrote:
WiNgMaN wrote:
Also, an unrelated question:
Is it possible for me to change my goofy forum handle/display name?
Would be nice to have it match my Vanguard forum and main character's name!
try clicking on "My Profile" and you shoul be able to select the name from there, should be doen near the bottom
I tried that, however all of those character names listed are no longer my characters. I had my account hacked once before and retrieved it when EQ2 went free-to-play, but I was unable to log in and see the damage because my computer kept crashing. I had assumed they would have reversed everything since the date I provided them was my last login.
The CSR said that my characters had their items transferred to my main (Cynosure), were deleted, and then Cynosure was transferred to a European server with a name change. They leveled him to 70, though.. so maybe I can get him transferred back.
I asked but was basically told I need to subscribe before I receive any further help.
Lol.
TSR-AlexS wrote:
WiNgMaN wrote:
Also, an unrelated question:
Is it possible for me to change my goofy forum handle/display name?
Would be nice to have it match my Vanguard forum and main character's name!
LOL, you may want to contact the forum administrator by emailing him here: [email protected].
I'll try this, thanks!

No problem man, glad to help!

10-12-2012, 02:18 PM	#2
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	WiNgMaN wrote: Hey there, Just returned to check out the game again (as I have resubscribed Vanguard--though I love the game, the population is just so low!). However, upon logging on I've only got the choice to log in two characters. I deleted one (he was a level 1 test character from a while back) thinking that I only had a couple character slots open from being a free player, but now I can only log onto a single character. I checked EQ2players with all my character's names and they seem to be gone. Is this something I can get returned to me, do I need to subscribe to see them, or are they just gone? Many thanks! I'd suggest submitting a ticket to our accounts support team so they can figure out where your characters are located. Welcome back by the way __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

10-12-2012, 03:45 PM	#5
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	WiNgMaN wrote: Also, an unrelated question: Is it possible for me to change my goofy forum handle/display name? Would be nice to have it match my Vanguard forum and main character's name! try clicking on "My Profile" and you shoul be able to select the name from there, should be doen near the bottom __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

10-12-2012, 08:12 PM	#6
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	WiNgMaN wrote: Also, an unrelated question: Is it possible for me to change my goofy forum handle/display name? Would be nice to have it match my Vanguard forum and main character's name! LOL, you may want to contact the forum administrator by emailing him here: [email protected]. __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

10-13-2012, 01:03 AM	#7
WiNgMaN Loremaster Join Date: Nov 2004 Posts: 66	Wingrider01 wrote: WiNgMaN wrote: Also, an unrelated question: Is it possible for me to change my goofy forum handle/display name? Would be nice to have it match my Vanguard forum and main character's name! try clicking on "My Profile" and you shoul be able to select the name from there, should be doen near the bottom I tried that, however all of those character names listed are no longer my characters. I had my account hacked once before and retrieved it when EQ2 went free-to-play, but I was unable to log in and see the damage because my computer kept crashing. I had assumed they would have reversed everything since the date I provided them was my last login. The CSR said that my characters had their items transferred to my main (Cynosure), were deleted, and then Cynosure was transferred to a European server with a name change. They leveled him to 70, though.. so maybe I can get him transferred back. I asked but was basically told I need to subscribe before I receive any further help. Lol. TSR-AlexS wrote: WiNgMaN wrote: Also, an unrelated question: Is it possible for me to change my goofy forum handle/display name? Would be nice to have it match my Vanguard forum and main character's name! LOL, you may want to contact the forum administrator by emailing him here: [email protected]. I'll try this, thanks!

10-15-2012, 03:22 PM	#8
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	WiNgMaN wrote: Wingrider01 wrote: WiNgMaN wrote: Also, an unrelated question: Is it possible for me to change my goofy forum handle/display name? Would be nice to have it match my Vanguard forum and main character's name! try clicking on "My Profile" and you shoul be able to select the name from there, should be doen near the bottom I tried that, however all of those character names listed are no longer my characters. I had my account hacked once before and retrieved it when EQ2 went free-to-play, but I was unable to log in and see the damage because my computer kept crashing. I had assumed they would have reversed everything since the date I provided them was my last login. The CSR said that my characters had their items transferred to my main (Cynosure), were deleted, and then Cynosure was transferred to a European server with a name change. They leveled him to 70, though.. so maybe I can get him transferred back. I asked but was basically told I need to subscribe before I receive any further help. Lol. TSR-AlexS wrote: WiNgMaN wrote: Also, an unrelated question: Is it possible for me to change my goofy forum handle/display name? Would be nice to have it match my Vanguard forum and main character's name! LOL, you may want to contact the forum administrator by emailing him here: [email protected]. I'll try this, thanks! No problem man, glad to help! __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

10-12-2012, 12:32 PM	#1
WiNgMaN Loremaster Join Date: Nov 2004 Posts: 66	Hey there, Just returned to check out the game again (as I have resubscribed Vanguard--though I love the game, the population is just so low!). However, upon logging on I've only got the choice to log in two characters. I deleted one (he was a level 1 test character from a while back) thinking that I only had a couple character slots open from being a free player, but now I can only log onto a single character. I checked EQ2players with all my character's names and they seem to be gone. Is this something I can get returned to me, do I need to subscribe to see them, or are they just gone? Many thanks!

10-12-2012, 02:25 PM	#3
WiNgMaN Loremaster Join Date: Nov 2004 Posts: 66	Figured I would have to do so; I've submitted one. ..and thanks! =)

10-12-2012, 02:27 PM	#4
WiNgMaN Loremaster Join Date: Nov 2004 Posts: 66	Also, an unrelated question: Is it possible for me to change my goofy forum handle/display name? Would be nice to have it match my Vanguard forum and main character's name!