EQ2 Forum Archive @ EQ2Wire

 

Go Back   EQ2 Forum Archive @ EQ2Wire > EverQuest II > Support Forums > Tech Area > Account Related Support
Members List Search Mark Forums Read

Notices

Reply
 
Thread Tools
Old 05-01-2008, 05:54 PM   #1
Easymode
Server: Venekor

Loremaster
Easymode's Avatar
 
Join Date: Aug 2007
Posts: 99
Default

Hi there,

I attemted to move one of my characters from Venekor to Nagafen, i tried 3 times! I received emails saying that the transfer had failed, in fact i will paste what it said:

"Your order has been completed, but we encountered an error during the process.Please review the information below in order to determine the nature of the issue.Game: EverQuest IICharacter: EasymodeServer Name: VenekorFAILED TO RENAME CHARACTER: HealzzFAILED TO MOVE TO SERVER: Nagafen(With Items)REASON: Generic Fail, no explanation provided"

they went on to say i hadnt been charged but i have!!!!

any ideas why i was still charged for the 3 times i tried and FAILED to transfer???? 

__________________
Easymode is offline   Reply With Quote
Old 05-01-2008, 06:07 PM   #2
TSR-TrevorG

Tech Support
 
Join Date: Apr 2008
Location: San Diego
Posts: 2,052
Default

Without any account information I can guarantee that the charges failed and are pending by the bank. The funds will be release into your account by the bank depending on their policy.  If you would like the money release quickly, you would need to call your bank/credit card company and have them use the routing number on the transaction to contact our bank who will then trade merchant numbers and verify that we will not reclaim on those pending charges. Now on the error you got.  Did you make sure that your gear was fully repaired, nothing on the vendor, no boxes in shared bank slots and no mail in mailbox? These are the biggest issues that can cause a failed transfer.
__________________
Ribbit

EMAIL SUPPORT | IN GAME SUPPORT | CHAT SUPPORT | KNOWLEDGE BASE SEARCH
Phone Support 858-537-0898 Mon-Fri 10-7PM PST


TSR-TrevorG is offline   Reply With Quote
Old 05-01-2008, 07:58 PM   #3
Easymode
Server: Venekor

Loremaster
Easymode's Avatar
 
Join Date: Aug 2007
Posts: 99
Default

ok thank you for your swift reply, all is now empty and repaired.

would those be the only reasons to stop a transfer? should i be ok now?

__________________
Easymode is offline   Reply With Quote
Old 05-01-2008, 08:01 PM   #4
TSR-TrevorG

Tech Support
 
Join Date: Apr 2008
Location: San Diego
Posts: 2,052
Default

Those are the only things that would prevent you yes.  You should be good to go for the transfer now.
__________________
Ribbit

EMAIL SUPPORT | IN GAME SUPPORT | CHAT SUPPORT | KNOWLEDGE BASE SEARCH
Phone Support 858-537-0898 Mon-Fri 10-7PM PST


TSR-TrevorG is offline   Reply With Quote
Reply

Thread Tools

Forum Jump


All times are GMT. The time now is 11:13 PM.

vBulletin skin by: CompleteGFX.com
Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
All threads and posts originally from the EQ2 and Station forums operated by Sony Online Entertainment. Their use is by express written permission.