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Old 09-03-2012, 11:48 PM   #1
Jelrak

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Hi I am currently a monthly subscriber (autorenew), and seem to have not received my monthly station cash from my membership. I would guess it happens normally around the same time the billing cycles occur. Infact I just hit another billing cycle last week so I may be missing two months (I don't see a transaction record in my SC balance in my account.) , but not certain (my play time is sporadic at best currently).

Thank you!!

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Old 09-04-2012, 12:01 AM   #2
Jelrak

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Just for reference here is my support ticket number #120903-001569  .

Thanks!!

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Old 09-04-2012, 11:05 AM   #3
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Mine doesn't show in the transaction records, but I have gotten it. I keep and eye on my balance and it usually shows within a few days of my billing date. I've seen it take a week, but other than that I've gotten it.
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Old 09-04-2012, 02:46 PM   #4
Jelrak

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Yup  I actually had this issue before unfortunately - the last time I renewed my membership. I did get the inital 500 when I resubbed but after that it never came.

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Old 09-04-2012, 02:50 PM   #5
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Ticket was closed and solved!! Thank you!

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Old 09-04-2012, 04:08 PM   #6
TSR-SeanF

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I am happy you were able to resolve your issue Please contact us again if you require any further assistance.

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Old 09-04-2012, 11:19 PM   #7
Suprchik407

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I am having the same issue as you but could not get it resolved. SOE Rep Alex said he would help me over a week ago and then after no response or help. Nothing has been done except normal CS closing my ticket unresolved.

Why am I being ignored?

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Old 09-05-2012, 07:31 PM   #8
TSR-AlexS

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[email protected] wrote:

I am having the same issue as you but could not get it resolved. SOE Rep Alex said he would help me over a week ago and then after no response or help. Nothing has been done except normal CS closing my ticket unresolved.

Why am I being ignored?

Furbaby, please pm me your ticket reference number so I find out what's going on.

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Old 09-06-2012, 02:27 AM   #9
Suprchik407

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Hi, I pmed you the number but here it is just in case ticket # 120823-000971

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Old 09-07-2012, 03:40 PM   #10
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[email protected] wrote:

Hi, I pmed you the number but here it is just in case ticket # 120823-000971

Cool thanks man, I'm looking over it now.

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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