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Old 11-05-2012, 03:07 PM   #1
sargonnath

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Join Date: Dec 2004
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Hello,

Yesterday, I attemted to buy 7,500 SC for 21,00€. But the payment servers where overcrowed and the transaction didn't take place. Today, when I saw on the SC payment dialog the offer 7,500 SC for 21,00€ I felt lucky and after confirmation the payment succeed.

But I received only 2,500 SC.

The dialog box for buying SC didn't mention the good amount of SC !!!!!And I have been tricked.

You have a good explanation for not mentioning the real amount of SC you are really about to provide to your customer?How can you be unable to display a purchase order that mentions exactly the same that your customer will receive?!!!

See the screenshot on this link, with the time sent by the ingame /time command.

http://hpics.li/7baf6a4

If you only want to give 2,500 SC, write 2,500 SC.At the moment I edit the message the false mentions are still written in payment dialogs at least on Nagafen server where I bought my SC.

Do you plan to react quickly?

Regards,

Sargonnath.

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Old 11-05-2012, 08:32 PM   #2
TSR-AlexS

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Since this is account specific, I'd recommend submitting a ticket to our accounts and billing team so they can figure out what had happened. Please read the knowledge base below for more information:Not Receiving The Promoted Station Cash

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Alexander S

Technical Support Representative

Sony Online Entertainment

How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Old 11-06-2012, 03:17 AM   #3
sargonnath

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Under what subcategory of Account / Billing question this ticket shall be submitted?

There is none about SC market.I put my ticket under "Question about charges", but it's not accurate.

Regards,

Sargonnath.

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Old 11-07-2012, 08:49 PM   #4
TSR-AlexS

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sargonnath wrote:

Under what subcategory of Account / Billing question this ticket shall be submitted?

There is none about SC market.I put my ticket under "Question about charges", but it's not accurate.

Regards,

Sargonnath.

I believe there should be a station cash or promotions sub. If there isn't, it's ok. We will be able to adjust it once we recieve it.

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Alexander S

Technical Support Representative

Sony Online Entertainment

How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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