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Old 12-09-2009, 04:14 PM   #1
Amnerys

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Beginning at 1:00 AM PST on Thursday, December 10, 2009, all SOE game servers will be offline for hardware maintenance. This includes all of our MMOs as well as TCGs. We expect the downtime to last around 4 hours.

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

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Old 12-09-2009, 08:56 PM   #2
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Please note that the downtime has changed from 2:00 am to 1:00 am, and servers will now be down for 5 hours instead of 4.

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Old 12-09-2009, 09:00 PM   #3
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For the EQII servers this downtime will extend to 10am PST.

We need to hotfix in the morning to clear up some bugs and to turn on Frostfell.  However we cannot hotfix immediately after the maintenance. 

This downtime will be for all servers so that we can turn on Frostfell and the hotfixes at the same time for everyone.  We realize that this will mean downtime during peak hours for some and we apologize for the inconvenience this presents.

Thank you for your patience and we'll update this thread with any new information.

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Old 12-09-2009, 09:07 PM   #4
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Updated to reflect the new downtimes.

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Old 12-10-2009, 04:40 PM   #5
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We are aware of the issue with the EU servers still being down.

We're trying to find out what the issue is and get an ETA on the servers coming back up.

We apologize for the inconvenience of the unplanned extension of the downtime for the EU servers.

I will post an update as soon as I have information to share.

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Old 12-10-2009, 04:49 PM   #6
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Update:

The EU servers should all be up and running within the next 30-45 minutes.

The EU servers required an additional test post hotfix to make sure that everything went in correctly.

The UK servers have finished the test.

The French and German servers should be finished within the next 20-25 minutes.

All the EU servers should be up and running within the next 30-45 minutes.

We sincerely apologize for the added inconvenience.

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