This is a long hour!

Sigue · 10-29-2012, 10:53 AM

Quote:

Important: We will perform maintenance beginning at 4:00 AM Pacific* on October 29, 2012. We expect this maintenance to take approximately 4 hours. This will impact the following services:

Login for all SOE games will be affected for the first hour

Commerce transactions, including purchases on our websites and in-game marketplaces, will be unavailable

Account management will be unavailable

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

Well, I tried to log in after the first hour and couldn't (not even to the forums). So I just figured the maintenance was running a bit long. Well, it's now been almost 3 hours and I still can't get into the game (although I can log in). Says my server is down. Hmmm... I didn't see server downtime in the notes I quoted above. Anyways, my point is not to complain about maintenance running over time. What bothers me is the lack of communication or the ability to easily find it if communication was made. Nothing on the forums (OK, so I couldn't log in, maybe they can't either so...). I checked @everquestii twitter where the original maintenance announcement was also made. Nope, no update.

So, my question is... can we get some communication from you guys when maintenance is being planned (like it was), in progress/cancelled, and/or extended?

Thanks!

Avianna · 10-29-2012, 10:54 AM

I can log in no problem but I cannot play cause the server is down. There is a difference.

Wirewhisker · 10-29-2012, 10:56 AM

Luckily for me, I have a very good game of Nethack going.

Identify spellbook, AND amulet of life saving. This could run deep.

Tikshadow · 10-29-2012, 11:27 AM

[email protected] Bayle wrote:

Luckily for me, I have a very good game of Nethack going.
Identify spellbook, AND amulet of life saving. This could run deep.

LOVE NetHack! ...wonder if I still have it installed on this computer, hmmm.

Kenkonken · 10-29-2012, 11:30 AM

The notice really doesn't say anything about the servers being down, just that you can't login, and even that was much longer than the stated hour it should've taken.

From what I understand, this is a SOE-wide maintenance having to do with the Marketplace, so I don't know why they would have to take the servers down for that in the first place.

I understand they added Krono, but that shouldn't take 4 hours to add one item and an ugly interface.

Wirewhisker · 10-29-2012, 11:32 AM

Tikshadow wrote:

[email protected] Bayle wrote:
Luckily for me, I have a very good game of Nethack going.
Identify spellbook, AND amulet of life saving. This could run deep.
LOVE NetHack! ...wonder if I still have it installed on this computer, hmmm.

Darned soldier ants.

ZUES · 10-29-2012, 11:51 AM

Krono is live in EQ2! Buy, trade, sell 30 days of Gold Membership time! To Buy or Use Krono in game, open your Character’s Equipment panel (“C” is the hotkey) and find the Krono interface at the bottom. For more detail, see http://tinyurl.com/eq2krono

That's it? All of this, just for THAT? Really?

Kenkonken · 10-29-2012, 11:52 AM

ZUES wrote:

Krono is live in EQ2! Buy, trade, sell 30 days of Gold Membership time! To Buy or Use Krono in game, open your Character’s Equipment panel (“C” is the hotkey) and find the Krono interface at the bottom. For more detail, see http://tinyurl.com/eq2krono
That's it? All of this, just for THAT? Really?

I'm assuming no. The notice says that all SOE games are down, which means it's something that has to do with all of them. I don't think they'd take down all of them just to put Krono in one of them.

Anyway, it should be back up soon. The posted 4 hours is almost over, unless they extend.

ZUES · 10-29-2012, 12:03 PM

It's not all of them it's only EQ2. Claick this link for server status on all SOE games.

http://www.soe.com/status/

Kenkonken · 10-29-2012, 12:08 PM

ZUES wrote:

It's not all of them it's only EQ2. Claick this link for server status on all SOE games.
http://www.soe.com/status/

They must've finished with the other games already then, because the notice posted said that ALL SOE games would be impacted.

Sigue · 10-29-2012, 12:09 PM

ok, so it's 5 minutes after the 4 hour window... it is at this point someobody at SOE should be posting on the forums and/or Twitter that the maintenance is almost done and the servers will be up soon OR that maintenance is being extended and another update will come when more info is available.

At least that's how I run my IT shop when doing maintenance that impacts users/customers.

Feylone · 10-29-2012, 12:19 PM

"We expect this maintenance to take approximately 4 hours"

I don't see where it says exactly 4 hours. BUT I do agree they should give us an update on how long. IIRC one of the 'maintenance' took almost all day. They kept finding things to fix

Zoltaroth · 10-29-2012, 12:19 PM

Opening servers now.

ZUES · 10-29-2012, 12:22 PM

Zoltaroth wrote:

Opening servers now.

Thanks for the update!

Sigue · 10-29-2012, 12:23 PM

Yep. I'll give them that. My entire point, though, specifically stated is that communcation on these things is important.

It must have been obvious that people couldn't log in after the first hour as stated. Communicating that issue would save people time and frustration. The have a Twitter account, why not use it? That way customers could stay away from the computer even and get a twitter alert on the device of their choice when they can come back and play (and potentially spend money with them).

Cyliena · 10-29-2012, 01:05 PM

Forums are actually usable now. They loaded slower than my 5yo getting ready for school the past few days. Maybe those got a quick reset as well.

10-29-2012, 10:54 AM	#2
Avianna Server: Butcherblock Guild: Ronin Rank: Officer Loremaster Join Date: Aug 2005 Location: Anchorage Alaska Posts: 435	I can log in no problem but I cannot play cause the server is down. There is a difference. __________________

10-29-2012, 11:27 AM	#4
Tikshadow Loremaster Join Date: Jun 2006 Location: Florida Posts: 8	[email protected] Bayle wrote: Luckily for me, I have a very good game of Nethack going. Identify spellbook, AND amulet of life saving. This could run deep. LOVE NetHack! ...wonder if I still have it installed on this computer, hmmm.

10-29-2012, 11:32 AM	#6
Wirewhisker Server: Antonia Bayle Guild: Collateral Damage Rank: Leader Loremaster Join Date: Nov 2004 Posts: 582	Tikshadow wrote: [email protected] Bayle wrote: Luckily for me, I have a very good game of Nethack going. Identify spellbook, AND amulet of life saving. This could run deep. LOVE NetHack! ...wonder if I still have it installed on this computer, hmmm. Darned soldier ants.

10-29-2012, 11:52 AM	#8
Kenkonken Apprentice Join Date: Oct 2012 Posts: 15	ZUES wrote: Krono is live in EQ2! Buy, trade, sell 30 days of Gold Membership time! To Buy or Use Krono in game, open your Character’s Equipment panel (“C” is the hotkey) and find the Krono interface at the bottom. For more detail, see http://tinyurl.com/eq2krono That's it? All of this, just for THAT? Really? I'm assuming no. The notice says that all SOE games are down, which means it's something that has to do with all of them. I don't think they'd take down all of them just to put Krono in one of them. Anyway, it should be back up soon. The posted 4 hours is almost over, unless they extend.

10-29-2012, 12:08 PM	#10
Kenkonken Apprentice Join Date: Oct 2012 Posts: 15	ZUES wrote: It's not all of them it's only EQ2. Claick this link for server status on all SOE games. http://www.soe.com/status/ They must've finished with the other games already then, because the notice posted said that ALL SOE games would be impacted.

10-29-2012, 10:56 AM	#3
Wirewhisker Server: Antonia Bayle Guild: Collateral Damage Rank: Leader Loremaster Join Date: Nov 2004 Posts: 582	Luckily for me, I have a very good game of Nethack going. Identify spellbook, AND amulet of life saving. This could run deep.

10-29-2012, 11:30 AM	#5
Kenkonken Apprentice Join Date: Oct 2012 Posts: 15	The notice really doesn't say anything about the servers being down, just that you can't login, and even that was much longer than the stated hour it should've taken. From what I understand, this is a SOE-wide maintenance having to do with the Marketplace, so I don't know why they would have to take the servers down for that in the first place. I understand they added Krono, but that shouldn't take 4 hours to add one item and an ugly interface.

10-29-2012, 11:51 AM	#7
ZUES Loremaster Join Date: Dec 2004 Posts: 814	Krono is live in EQ2! Buy, trade, sell 30 days of Gold Membership time! To Buy or Use Krono in game, open your Character’s Equipment panel (“C” is the hotkey) and find the Krono interface at the bottom. For more detail, see http://tinyurl.com/eq2krono That's it? All of this, just for THAT? Really?

10-29-2012, 12:03 PM	#9
ZUES Loremaster Join Date: Dec 2004 Posts: 814	It's not all of them it's only EQ2. Claick this link for server status on all SOE games. http://www.soe.com/status/

10-29-2012, 12:09 PM	#11
Sigue Lorekeeper Join Date: Sep 2012 Posts: 6	ok, so it's 5 minutes after the 4 hour window... it is at this point someobody at SOE should be posting on the forums and/or Twitter that the maintenance is almost done and the servers will be up soon OR that maintenance is being extended and another update will come when more info is available. At least that's how I run my IT shop when doing maintenance that impacts users/customers.

10-29-2012, 12:19 PM	#12
Feylone Server: Unrest_old Guild: Fabled of Najena Rank: Leader Loremaster Join Date: Oct 2006 Posts: 23	"We expect this maintenance to take approximately 4 hours" I don't see where it says exactly 4 hours. BUT I do agree they should give us an update on how long. IIRC one of the 'maintenance' took almost all day. They kept finding things to fix

10-29-2012, 12:19 PM	#13
Zoltaroth Lead Programmer Join Date: Feb 2006 Posts: 435	Opening servers now.

10-29-2012, 12:22 PM	#14
ZUES Loremaster Join Date: Dec 2004 Posts: 814	Zoltaroth wrote: Opening servers now. Thanks for the update!

10-29-2012, 12:23 PM	#15
Sigue Lorekeeper Join Date: Sep 2012 Posts: 6	Yep. I'll give them that. My entire point, though, specifically stated is that communcation on these things is important. It must have been obvious that people couldn't log in after the first hour as stated. Communicating that issue would save people time and frustration. The have a Twitter account, why not use it? That way customers could stay away from the computer even and get a twitter alert on the device of their choice when they can come back and play (and potentially spend money with them).

10-29-2012, 01:05 PM	#16
Cyliena Server: Everfrost Guild: Crusaders of Neriak Rank: Colonel Fansite Staff Join Date: Apr 2006 Posts: 3,798	Forums are actually usable now. They loaded slower than my 5yo getting ready for school the past few days. Maybe those got a quick reset as well.