You need to setup a subscription

malachaio · 11-03-2012, 08:17 PM

"You need to setup a subscription" is the message I get everytime I try to log into my account, I get a link to the support page where i can see my susbciption status, but even though it says I still have gold access my account is not accessible.

Anyone know where to update, or what to do to make it work? Thanks in advance.

TSR-AlexS · 11-07-2012, 08:54 PM

malachaio wrote:

"You need to setup a subscription" is the message I get everytime I try to log into my account, I get a link to the support page where i can see my susbciption status, but even though it says I still have gold access my account is not accessible.
Anyone know where to update, or what to do to make it work? Thanks in advance.

Since this is account specific, I'd recommend submitting a ticket to our accounts team so we can figure out what's going on.

11-07-2012, 08:54 PM	#2
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	malachaio wrote: "You need to setup a subscription" is the message I get everytime I try to log into my account, I get a link to the support page where i can see my susbciption status, but even though it says I still have gold access my account is not accessible. Anyone know where to update, or what to do to make it work? Thanks in advance. Since this is account specific, I'd recommend submitting a ticket to our accounts team so we can figure out what's going on. __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-03-2012, 08:17 PM	#1
malachaio Loremaster Join Date: Feb 2006 Posts: 10	"You need to setup a subscription" is the message I get everytime I try to log into my account, I get a link to the support page where i can see my susbciption status, but even though it says I still have gold access my account is not accessible. Anyone know where to update, or what to do to make it work? Thanks in advance.