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Old 04-06-2012, 02:59 PM   #1
Talathion
Server: Antonia Bayle
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My Account is several years old, I should beable to gift.

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Old 04-13-2012, 09:20 AM   #2
Sybaris

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Same here.

In the past (last year or so) I was able to send giftsbut now as I wished to send some spring bucketsthe button to gift is inactive.

At my other (very much younger) account I am able to send gifts.

Mysterious for me ^^.

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Old 04-13-2012, 10:25 PM   #3
TSR-MattG

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Gifting requires being on an active, recurring credit card plan for 7 days or more. If you're on a non-recurring/game card/sc sub then it won't work - there's also currently a bug not allowing all access customers to gift.

In any case if you fall outside our gifting requirements you can contact support by phone/chat and we should be able to provide an exception/workaround for you.

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Old 04-13-2012, 11:15 PM   #4
Sybaris

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Thank you for your reply .

That's it: My main account is with all access.The gift-problem is not so important - but it's good to know the reason now.

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Old 04-19-2012, 07:57 PM   #5
entrailsgalore2

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I am having the same problem, I have the station pass ( all access) on a reccurring subscription and I cannot gift.

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Old 04-19-2012, 09:43 PM   #6
TSR-JoshuaM

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entrailsgalore2 wrote:

I am having the same problem, I have the station pass ( all access) on a reccurring subscription and I cannot gift.

Our support staff can address this for you.  Contact us directly as it will require pulling up your personal account information which we cannot do here on the forums.  Follow my sig for the other methods of contacting support.

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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