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Old 04-22-2010, 10:30 AM   #1
PhaseDrag

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I attended fan fair last year and signed up for the Kurn's Tower challenge. After checking back several times throughout the day for when my time was I was finally told that I could not play. I was the 3rd person to sign up.

Later, at the announcement we were told that we would receive a free copy of the newest expansion Sentinel's Fate for attending. Well, once again that promise was a lie too because I did not receive my free copy. In fact, when I called customer service I was told that I never attended fan fair. I was holding the badge in my hand at the time.

Needless to say, I will never attend another fan fair nor play another soe game ever again.

And this was not the only incident that happened to me that caused this reaction. I had over 20 customer service tickets during the time I played and there were several that I was completely unsatisfied with the result. This was the final straw.

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Old 04-22-2010, 04:57 PM   #2
Xalmat

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If you didn't receive your copy of Sentinel's Fate digitally you did something wrong. You probably provided the wrong station name when you registered. I received my copy of Sentinel's Fate digitally, and I know dozens of people that did too.

The Kurn's Tower challenge required a full group to do. If you signed up alone without a group, that's reason enough to be rejected.

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Old 04-23-2010, 11:15 AM   #3
Merd

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As Xalmat stated, it's probably because you supplied the wrong Station Account name. Also, you don't receive a physical copy (box) of the game/expansion. What happens is that your account gets flagged for the expansion and you get the content when you sign in and update. If this didn't happen for you, then you probably didn't use the correct Station Account when you signed up for FanFaire.

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Old 04-28-2010, 04:52 PM   #4
Brailyn

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sounds more like some unfortunate miscommunication with misguided expectations  SMILEY

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Old 04-30-2010, 09:09 AM   #5
Shailas

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Yeah you don't get anything physical all that happened was my account was flagged and the download began when the introduction week went live.  If you have multiple accounts, I'd ask about another one to see if it was flagged.

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Old 05-12-2010, 11:24 AM   #6
Zornhed

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PhaseDragon wrote:

I attended fan fair last year and signed up for the Kurn's Tower challenge. After checking back several times throughout the day for when my time was I was finally told that I could not play. I was the 3rd person to sign up.

Later, at the announcement we were told that we would receive a free copy of the newest expansion Sentinel's Fate for attending. Well, once again that promise was a lie too because I did not receive my free copy. In fact, when I called customer service I was told that I never attended fan fair. I was holding the badge in my hand at the time.

Needless to say, I will never attend another fan fair nor play another soe game ever again.

And this was not the only incident that happened to me that caused this reaction. I had over 20 customer service tickets during the time I played and there were several that I was completely unsatisfied with the result. This was the final straw.

CIHYS? 

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