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Old 09-16-2012, 07:46 PM   #1
salty21db

Loremaster
 
Join Date: Mar 2008
Posts: 337
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Wife wanted to start playing again after a few years (after the hacking episode) and her account is banned (probably from someone getting the informatoin).  Which is frustrating enough but when I try to log in it says "account banned."  Ok...read database.  Read database says email was sent at some point saying what the cause was with a ticket open/closed at some point.  Can't log in to read ticket, can't get the email resent, can't talk to chat on a Sunday....  So not only can I not recover the account atm, I can't even see why it was banned lol.

Overall making post to say...perhaps you should allow your banned accounts to at least see why they're banned with a "resend email" button or let them at least look at their previous tickets...

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Old 09-16-2012, 08:15 PM   #2
Juggercap

Elder
 
Join Date: Jul 2012
Posts: 208
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salty21db wrote:

Wife wanted to start playing again after a few years (after the hacking episode) and her account is banned (probably from someone getting the informatoin).  Which is frustrating enough but when I try to log in it says "account banned."  Ok...read database.  Read database says email was sent at some point saying what the cause was with a ticket open/closed at some point.  Can't log in to read ticket, can't get the email resent, can't talk to chat on a Sunday....  So not only can I not recover the account atm, I can't even see why it was banned lol.

Overall making post to say...perhaps you should allow your banned accounts to at least see why they're banned with a "resend email" button or let them at least look at their previous tickets...

or 6 out of 7 days let them contact chat support...

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Old 09-19-2012, 03:06 PM   #3
TSR-AlexS

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Join Date: Feb 2012
Posts: 435
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salty21db wrote:

Wife wanted to start playing again after a few years (after the hacking episode) and her account is banned (probably from someone getting the informatoin).  Which is frustrating enough but when I try to log in it says "account banned."  Ok...read database.  Read database says email was sent at some point saying what the cause was with a ticket open/closed at some point.  Can't log in to read ticket, can't get the email resent, can't talk to chat on a Sunday....  So not only can I not recover the account atm, I can't even see why it was banned lol.

Overall making post to say...perhaps you should allow your banned accounts to at least see why they're banned with a "resend email" button or let them at least look at their previous tickets...

I'd recommend submitting a ticket to our billing team so they can give you more details about the ban. Please be prepared to verify the account. For more information, please read the knowledge base below:Why is my account banned or suspended?

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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