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Old 10-27-2012, 07:39 PM   #1
Donilla
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Cannot get into the game.  Was fine yesterday evening,  nothing changed on my end but now I cant get past the character selection screen.  Tried all my toons, same result. Starts loading character, then crashes back to character select.  Tried updating the DXL as one post suggested. No diff.  Tried deleting the launchPad file as another suggested but that crashes out with some sort of runtime error I couldnt capture.  Not sure what to do next.  Deleting everything and starting over doesn't seem the correct response just yet.  Any ideas?

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Old 10-27-2012, 08:09 PM   #2
Donilla
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Tried deleting the launch dir and second attempt, I got in.  But I also went back to the default UI. And even though I only had a few specific custome UI pieces, that might be worth a try as well.

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Old 10-28-2012, 03:38 PM   #3
TSR-AlexS

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I'd recommend followign the troubleshooting instructions in the knowledge base link below:

Suggestions to Resolve Crashing and Freezing

If you continue to crash, please submit a support ticket to our tech team so we can further troubleshoot your issue!

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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