ProSiebenSat.1 Games Group FAQ Feedback Thread

[Llogwey]

+1 Wanic! what about those who paid ONE year for STATION ACCESS with access to ALL SOE games from EUROPE ... We paid, there is a contract running...

[Bronadui]

How many guilds do you think you are wrecking with this APPALLING decision?

You think they have the patience to rebuild after this?

You think they will mind losing contact with people they have played alongside for years?

Any change of this size to a game like this after EIGHT YEARS, should be SEAMLESS.

You are the equivalent of a caveman knocking us over the head with a wooden mallet and dragging us back to your cave to do with what you will.

About 1/3rd of our EU raiding guild is in the U.S. WELL DONE ON THAT /rolleyes

[Whilhelmina]

From what I understand, EU servers will be restricted to countries covered by Prosieben so no US players on EU servers and such.

US servers will be under SoE direction.

Question : can an EU player play ONLY on US server if they choose?

Question 2: will we be offered a free transfer from our EU servers chars to US servers if we want to stay with SoE or US to EU for those who only want to play on EU servers?

[Umarth]

Do we lose our running subscriptions? European players will need to create new accounts and set up new subscriptions with ProSiebenSat.1 Games.  However, ProSieben will offer existing European players subscription rates and terms that are similar to their existing SOE subscriptions. 

Wait whut?!

so your telling us our subscription isnt transferable??? I forked out £62 (or whatever it is) for the 1 year sub and your telling me its worth peanuts as it wouldnt be transfered?!

so i guess this is how EQII dies outside the US.

[Raknid]

WOW....JUST WOW.

Ripping people apart is somehow good for business? How much money did PSS1 have to pay you before you were willing to turn a blind eye to your existing customers? I mean, I thought you had at least some semblance of "loyalty" to look out for the good of your long-time, faithful, customers, but I guess you have zero.

[Eirele]

What happens to those US servicemen and women posted in Europe, playing on Euro servers when they return home to the US after a tour? Do they have to give up their friends and start again on US servers if they want to keep playing?

Sony shafting our troups? Way to go patriots, your decision making gets better by the day.

[rollando]

Grats ProSiebenSat on buying an empty server : many Splitpaw players are just going to quit, many others with toons on US servers are going to stay there.

What about the US people on Splitpaw ? For example the US army players based in Europe ?  

[Bronadui]

Eirele wrote:

What happens to those US servicemen and women posted in Europe, playing on Euro servers when they return home to the US after a tour? Do they have to give up their friends and start again on US servers if they want to keep playing?

Sony shafting our troups? Way to go patriots, your decision making gets better by the day.

Not to mention Aussies, and a few in Japan I used to guild with.

I wonder if anyone told SOE that people play in overlapping timezones, making for great friendship in their game?

I expect they were only talking about revenue at these meetings.

[millie]

Can I get some clarification here please!

Which region are you guys allocating Australia to : North America or Europe???

I ask because tech support have suggested in the past that I as an Australian should be playing on the Europeans servers not the North American ones.

[Anaogi]

This is getting linked on my guild's site--we've a pretty fair Euro contingent.

And I definately need to talk to my guild leader about this.

Well played, SOE.  Veritably, a job well botched.

[lemey]

its not so much that them insulting the playerbase with this, after this long im used to that, its more that they didnt learn from the total mess they caused with EQ:New Dawn (the last time they tried to pull this off) and its utter fail that spoiled their original publishing deal with ubisoft

[Serenitii]

I have played both EQ original and EQ2 from the beginning, and have weathered the many storms there have been throughout, but I am thinking this is the the final strw that broke the camel's back. I play both Permafrost and Splitpaw. I cannot see why I should be made to make a choice between the two. I have friends on Perma that I have known from EQ1, and have family in the US that play on that server. I have good friends on Splitpaw that I have made over the years, so to be made to make a choice is just not right., and if I should choose Perma...what guarantee to I have that after awhile you would not force the Europeans out six months down the line. What is the purpose of this segregation? I was looking forward to EQNext, but I would imagine that will not be open to Europeans if this is how it's going to be now. You have made a decision that is not right for your customers who have paid and played for many years with a second thought. SHAME ON YOU!!!

[Lempo]

While this is a very minor point in the whole picture here, it was not addressed in the FAQ.

Will US servers be able to access splitpaw.wwchannelwhatever?

Will US servers be able to send mail to splitpaw.myoldgroupfriend?

Well WILL they or is it VERBOTEN?

[Ciara52]

Gravy wrote:

Can players still access the U.S. servers?Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games’s service and will not have access to U.S. servers.  However, existing EverQuest II players in Europe that have played on U.S. servers before the transition will be allowed to continue playing on those servers through their SOE accounts. Can U.S. players log on to the European servers?U.S.-based players will have access to the U.S. servers only.

 

Kind of a big change.

Previously a US player could make many characters over the limit by playing on the European servers. It seems like if you are a US player you won't  have access to those servers any longer.

This?????  What about all my toons on Splitpaw??? What about my friends! 

This is so rotten and worse I can't believe it!

There certainly better be some free transfers about all this

All of us in on EU with US/EU friends should be allowed to come to a US server. 

Oh that's right and $100 to buy char slots sheesh

[Onorem]

Serenitii wrote:

I have played both EQ original and EQ2 from the beginning, and have weathered the many storms there have been throughout, but I am thinking this is the the final strw that broke the camel's back. I play both Permafrost and Splitpaw. I cannot see why I should be made to make a choice between the two. I have friends on Perma that I have known from EQ1, and have family in the US that play on that server. I have good friends on Splitpaw that I have made over the years, so to be made to make a choice is just not right., and if I should choose Perma...what guarantee to I have that after awhile you would not force the Europeans out six months down the line. What is the purpose of this segregation? I was looking forward to EQNext, but I would imagine that will not be open to Europeans if this is how it's going to be now. You have made a decision that is not right for your customers who have paid and played for many years with a second thought. SHAME ON YOU!!!

From the FAQ, sounds like there is no choice for you to make if I understand what they've said so far.

If you're in Europe, you can continue playing both sets of characters since they have already been created. (After a reread, it sounds like this is the case. Still no decision to make unless it's how much attention you want to potentially give a US server character while you still can)

If you're in the US, you lose your Splitpaw access. (No decisions needed)

(So how long does SOE let us vent before someone actually comes in and replies? Or is it just mod, mod, mod, lock eventually time?)

[jeffkoz]

Onorem wrote:

(So how long does SOE let us vent before someone actually comes in and replies? Or is it just mod, mod, mod, lock eventually time?)

This

[SOE-MOD-02]

This post has moved: /eq2/posts/preList.m?topic_id=49996...post_id=5719259 Bypassing the language filter is against the forum guidelines.

[Ciara52]

feldon30 wrote:

SOE-MOD-02 wrote:

This post has moved:/eq2/posts/preList.m?topic_id=49996...post_id=5719198Insults are not permitted

This change is an insult by SOE to the playerbase.

+1

[Kunaak]

are you guys actively trying to destroy the game now?

[jeffkoz]

Kunaak wrote:

are you guys actively trying to destroy the game now?

um...seems the answer to that is a resounding "yes"...if you read that faq again...just sayin'...

[Splatrat]

The final nail in the coffin for EU EQ2 ...

[Ciara52]

When does this happen?  I didn't see a date or I missed it since I'm seeing RED right now

[braxmus]

I am a U.S player that currently plays on Splitpaw.  Since I will no longer have access to splitpaw will SOE be transferring my characters to a U.S region server? 

Will I have to pay for these transfers?  I have 3 level 90 toons I am concerned with.

How long till I will no longer be able to access the Splitpaw server?

[MurFalad]

I'll just spell out the problem here.

A group of 20 or so people spit into two does not make two groups if neither group is big enough to continue, it results in losing 20 players.

Maybe it will work if we are all given free character copies to the US servers from the UK servers.  Then people can make the choice in Europe whether to play in the US with friends or not, even then though that's still going to leave some people behind.  Seriously, just mantain the status quo (which costs nothing since people can play the game for free anyway!) and mess around with EQNext instead, I'm pretty confident now that I'll not be affected by any decisions made for that game.

I thought George Lucas was the true master of the art of ruining things, I think he's had the pass the crown on with this decision.

[Lempo]

Onorem wrote:

(So how long does SOE let us vent before someone actually comes in and replies? Or is it just mod, mod, mod, lock eventually time?)

I'm pretty sure one will at least drop by to tell everyone to keep the posts constructive and to look forward to the exciting new road ahead...

Isulith wrote:

Hey everyone! We appreciate all of your candor on this new partnership with ProSiebenSat.1. We understand your concerns and love that you have a lot of feedback to give us. We would like to remind you however to stay constructive and try to avoid speculation. When we have further details, we will certainly post it. We truly want to make this transition as smooth as possible. We appreciate everyone's patience while we compile your questions and prepare for this exciting new road ahead!

There, saved them the effort.

[Mythal_EQ2]

Since my original post was removed... here's a reformed reply, as vulgar as I can make it without actually bypassing the filter:

Short and sweet then: SoE you are out of your mind. This is the most moronic thing you could ever do -- and you have done a LOT of things in the past year and a half (ranging from game mechanics, raids, loot, etc) that have brought a lot of your people close to quiting, myself included. This trumps them all however.

I can put up with a lot of things but the moment you start messing with my friends, guildmates and community and limiting -- AFTER EIGHT YEARS -- who and how I can talk to and spend time with, that's where I draw the line.

Get your head out of your posterior and smell what you're shovelling because the moment this goes live my accounts are cancelled.

D.

PS: A note to the forum mods: Nothing against you, but at this time I don't give a dime about forum rules. When I am treated like this and insulted -- perhaps non-verbally, though I could argue that the entire announcement about the upcoming changes is a verbal insult to every player -- I have the right to express myself in every way, vulgar or otherwise, as I see fit.

[stefman123]

Can players still access the U.S. servers?

Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games's service and will not have access to U.S. servers.  However, existing EverQuest II players in Europe that have played on U.S. servers before the transition will be allowed to continue playing on those servers through their SOE accounts. 

 

I saw this and its peed me off a bit.Up untill reading this i wasent really concernd with pro taking over customer support etc for europ but this down right made me mad.Ive played eq2 since the early days i love it because of the peoaple i play with and alot of those peoaple happen to be in the u.s.a. and im in the uk.Now fair enough existing players of eq2 will not be effected but what about when eq3 comes out (which as we know is currently in development)

I now have to choose do i get an eu copy and play with my eu freands or do i get a us copy so i can play with my u.s. freand's?This to me is going to devide a larg part of the community and i honestly dont understand it if my connections good enough i should be able to play with ALL my freands no matter there location.Let me decide wether the latency is going to stop my enjoyment of a game i just want the chance to game with my freands.Communitey is the most important thing for me in an mmo its what keep's me playing i find mmo's boring without good peoaple to play with and your taking alot of good peoaple and freands away from me when you release future title's is i want to play them.

Im not mad just really dissapointed at this

stef

[KenCoop]

Does SoE even read what they write anymore...??

From the 2nd paragraph of the FAQ:

This new partnership will enhance players’ gaming experiences by attracting new audiences into our online worlds (more players = more fun!), plus will deliver additional dedicated Community and Marketing support, and resources for providing an even more localized experience.

Then later on:

Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games’s service and will not have access to U.S. servers.

There is no way that you can mean the first when you say the latter.  Do not insult the playerbase's intellegence and simply tell us this was a business decision to increase revenue.  Please don't make it out like you are doing us a favor by splitting the playerbase in half...

[Marnus]

This change doesnt really affect me, i play on ab. I do know several european players though, and my heart goes out to them, and the rest of the people this affects.  I cannot understand why soe would do this..has it not been proven time and time again in this game that taking away options is bad, and adding or keeping options is always better? After reading this, i sat here trying to think of reasons why they would do this.  I know next to nothing about how this works, but the only positive things that i could think of, is that by doing this, will they be "shutting out" all non U.S. customers, such as the dreaded "chinese plat farmers"? Also at least now, non U.S.  players might be able to participate in more sales and such-i was seeing a lot of angry posts about non U.S. people being cut out of all the "U.S. only" sales and stuff-maybe this new company will have sc cards more available to you, and maybe expansions will be cheaper for you. Trying to see the silver lining here, but even to me, it seems a bit tarnished. I truly hope soe reconsiders this decision for our non-U.S. brothers and sisters.

[Delethen]

You can only presume that the people in charge do nothing but spend all day every day sitting round a table brainstorming on what they can possibly do next to screw over their customers more.  Certainly it will be hard for them to top this.