Your Servers are Seriously HOSED right now.

[thewolfman]

Kenban wrote:

Bequick wrote:

How about a months free subscription for this inconvenience?

I would love a double EXP week or weekend for the troubles.

How about we get the servers back up and just get on with game play. a month free sub....... lol some  people are a joke unto themselves.  its a game and what we lost  is a few hours game play. so what big woweeeee.  How about we jsut ask  them to play our game for  us and give us all uuber items anweapons and make us well invinsible and just maek the entire game free.  if you want to play for free go play one of the lame online free play games.

End of anti moan no 2

[Bequick]

Yes, but even trade (day down, day up) doesn't begin to take care of my disappointment with this thing.  I, as many, had the day off and was particularly looking forward to a long run in CMM or Unrest.  But, of course, that's not going to happen now.

 When customers are really inconvenienced, good companys that are sensative to them and want to remain competive will EXCEED their customers expectations.  It seems to me another solution to a free month would be what was said earlier...a weekend of 2xExp.

[q149]

give us double xp weekend

[Bequick]

This must be like being crack addict whose supplier has left town.

[wilba]

AFAIKS there is a server called "test" so why this stupid testing on LIVE servers?

Hmm different strokes I guess?

 Seems to be an influx of singleshot high levels camping areas in a lot of places now too (and being damned RUDE about it, locking XP down so they can MAX greenfarm linked mobs), looks like people have sold their accounts to the goldfarmers and gone elsewhere... wonder if it has something to do with the odd lagspikes and freezeups since the LoN "testing"?

Not interested in LoN myself so maybe they should make it an OPTIONAL download??

Suck it and see SOE.

[Cordy]

presently on eq2 players on network status it says All servers are up except for Guk (is locked) The Bazaar Lucan DLere Butcherblock Nektulos Kithicor Unrest Crushbone Blackburrow (is locked) Najena (is locked) Everfrost Befallen Permafrost Mistmoore Oasis Venekor PVP Antonia Bayle Nagafen PVP Vox PVP My server is Runnyeye, and i can still not log in. I wish they would check their info b4 posting pfft.

[flipskills]

Bequick wrote:

This must be like being crack addict whose supplier has left town.

Ok...I'm starting to shake now....musssttt....ppllayyy.....e...qq..2....

[Neofa]

(The following information is my *Opinion* alone)

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To sum up:

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Today a scheduled patch was performed (Called a hotfix by some).  This was scheduled for 7AM Pacific Standard Time. (PST).  Thus, the servers all came down for approximately 45minutes.  So at 7:45am PST, the servers came back up, and everyone (besides the server(s) that were not patched/international), had a new small, download of the new code.

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Immediately people began reporting bugs in the game, ranging from Mounts dissapearing upon zoning, or 'remounting' on zoning to obtaining dozens or more AA's by zoning.

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What this was?  Some how, some bug in the code, caused whatever previous quest/action/buffs etc that existed before the servers went down on each character to remain.  They did not update.  For example, for me, it was 3 Writ quests I had completed but not turned in.  So, after I turned them in, I zoned, and low and behold.. They were completed again.  (Zoning caused the 'reset' so to speak).  So I could proverbially turn in writs just by zoning , over and over again.  There are/were many other issues, but it seems it was likely tied into one thing.  (Find and fix it, problem solved).

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Where does this leave the players?

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Well -- The servers remained online (after patch) for an hour, at least.. Some are calling it closer to two .  (I am just estimating).  So, with the mention of rollbacks, et al.  It would seem most likely that a rollback of the time that existed between 7:45am PST (When patch was applied and servers came up) and around 9:45PST-10am PST (When the servers were taken down due to the numerous glitches,bugs, etc.. -- Would be reasonable.

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Why?

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Well, many issues were minor,.. and would not effect things much.  Even a little extra experience wouldn't be so big.  However, people who obtained hundreds of AA's, or worse, Abilities that 'dissapeared' would need to be corrected.  So the logical choice would be to roll it back 2 hours or so.  Yes, people are going to be upset with time lost, items lost, experience lost, and so forth.

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What should Sony do to compensate, and what is likely (imo) ?

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Due to the time lost, (if a rollback occurs), and time lost due to the servers being offline,.. Double Experience modification should be in place for the weekend.  -- Monetary compensation is highly unlikely.  I think most people would/will be happy with double experience in Combat and AA.  Aside from those who have tapped out at 70/100 (Or whatever the maximum AA allotment gained is).  It is basically a situation where there is no 'win-win' solution.  I will be quite surprised if servers are all brought back up without at least Experience modification in place. 

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The updates have been 'decent' - Everyone wants updates, on the hour, but it's really frustrating to update with 'We're still working on it, no ETA' .. Everytime.  Nor, are they going to disclose technical details of the problem. 

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As of now, At least a login server is up.  So you can get to your character screens, and take note of when your server is back online. (It may be in 2 seconds, 2 hours, or even , god forbid, Saturday afternoon.) -- I would venture , imo, servers should be back up in the next hour, judging by the Test/PVP being up, login being up, and the tone of the last update.

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Also, I use the '.' to space between paragraphs.. For some odd reason breaks do not work for me.  All spacing done in this forum software on this computer gets taken away, and its one large lump of text.  (If anyone knows why, I'd love to know) .

Again, this is all my opinion,.. nothing official, and certainly not deemed to be accurate. (Aka, don't pick it apart, or flame me please)

Take care,

[Chaostik]

thewolfman wrote:

Kenban wrote:

Bequick wrote:

How about a months free subscription for this inconvenience?

I would love a double EXP week or weekend for the troubles.

How about we get the servers back up and just get on with game play. a month free sub....... lol some  people are a joke unto themselves.  its a game and what we lost  is a few hours game play. so what big woweeeee.  How about we jsut ask  them to play our game for  us and give us all uuber items anweapons and make us well invinsible and just maek the entire game free.  if you want to play for free go play one of the lame online free play games.

End of anti moan no 2

Well, I was at a cinema not all that long ago when the screen and sound cut out for about 5 minutes.  Upon leaving everyone was given a token for a free cinema ticket (any film, date and time of our choosing) without having to ask.  It's good customer service.And on the IP transit line there used to be at my old work, there was an automatic 1 day refund for every hour of downtime.  Needless to say, we never had any downtime as the incentive was there for it not to fail.  Good customer service.Summmary:  people just want good customer service, it's not moaning

[interstellarmatter]

*grabs her pitchfork*

I say that we hang and burn the gremlins

*motions for everyone to follow*

[Bequick]

Amen!  Now I've got to take care of my withdrawel symptons somehow.  Any suggestions?

[BoriKitty]

2 full hours elapsed before the servers went down.. that's 2 hours of crafting and questing.. if they roll back.. I'm gonna cry. from 10:45 am to 1:07 when they finally took it down.

[Lightfoot]

Cordy wrote:

My server is Runnyeye, and i can still not log in. I wish they would check their info b4 posting pfft.

Haven't you noticed before that the Euro servers hardly ever appear on the list.  I think that us players on the Euro servers are invisible to them until it comes around to time for the monthly subscription.

[Cordy]

interstellarmatter wrote:

*grabs her pitchfork*

I say that we hang and burn the gremlins

*motions for everyone to follow*

I am with you /nod =)

[Dazeeduke]

I'm sad about the roll back, ran OOB after the hotfix this morning and I won the signet of light boo hoo me, but the Wiz in our group looted a wiz master and the wiz boots, boo hoo him.

[Guy De Alsace]

Chill and watch some QI instead http://www.youtube.com/watch?v=33Xzt6cWSpE

[thebunny]

Vellandra wrote:

It amuses me that you're the only person to have mentioned this.  The "recent hotfix that has nothing to do with LoN" only had one fix in it directly related to LoN, so I don't understand how it can have nothing to do with it!

Maybe because the patch notes don't always contain every little detail about every single change that they make in a patch?  I agree it would be nice if the patch notes were complete, but that also means they might end up being several pages long listing a whole bunch of little stuff that pretty much no one cares about, overshadowing the one or two things that people do actually care about.

Vonotar wrote:

So considering the lack of update notes, there was either an attempt at a ninja nerf (which has caused this zoning error) or it was LON that caused the problem.

It never ceases to amaze me that people always assume any change that isn't listed in the patch notes is a "ninja nerf".  Sure ninja nerfs do happen, but that doesn't mean every unlisted change is a ninja nerf.  Anyone who thinks otherwise knows nothing about software development.

EQ2Magroo wrote:

There's nothing in the patch notes about a change, so either this change was so small it didn't warrant a change update (er, hello, all the servers are hosed, that's not a small change) or somebody rolled out a dodgy version of the game code by mistake that has some hard-coded references to the wrong databse e.g. TEST or backup system (my current theory).

Armchair developers always amuse me.  You do realize how utterly ridiculous that theory is right?

[Pogball]

Well thanks for completely screwing up our raid evening SoE. Once again you prove to be completely incompete.

[Zorastiz]

Rollback 2 hours you say???

I got to the character select screen, my Necromancer is back to a pre-Wednesday evening condition, level, gear, and zone.

[Orsham]

Cordy wrote:

presently on eq2 players on network status it saysAll servers are up except forGuk (is locked)The BazaarLucan DLereButcherblockNektulosKithicorUnrestCrushboneBl ackburrow (is locked)Najena (is locked)EverfrostBefallenPermafrostMistmooreOasisVe nekor PVPAntonia BayleNagafen PVPVox PVPMy server is Runnyeye, and i can still not log in. I wish they would check their info b4 posting pfft.

Same with Splitpaw. We were unaffected by the bad patch but it seems a 'log-in problem' is keeping us out longer. I'm sure they'll address it once all the US servers are back up

[BoriKitty]

More updates:

Guk, Najena and Blackburrow are unlocking now and ready for players!

[Mortac]

I hate company screw-ups more than most people and often say that there is a test server for a reason. I still have to say this however:Sometimes problems don't show on the test server. Certain problems might only show up once they are on live servers. This might sound odd, but it happens. That's why certain things that might seem obvious they should've been noticed cause havoc on the live servers.

[Kuriin]

Antonia Bayle still down.

[Pogball]

Oh and luckily the servers are back for all you good US peoples prime times whereas ours are completely ruined despite there being NOTHING WRONG WITH OUR SERVERS.

[thewolfman]

Chaostik wrote:

thewolfman wrote:

Kenban wrote:

Bequick wrote:

How about a months free subscription for this inconvenience?

I would love a double EXP week or weekend for the troubles.

How about we get the servers back up and just get on with game play. a month free sub....... lol some  people are a joke unto themselves.  its a game and what we lost  is a few hours game play. so what big woweeeee.  How about we jsut ask  them to play our game for  us and give us all uuber items anweapons and make us well invinsible and just maek the entire game free.  if you want to play for free go play one of the lame online free play games.

End of anti moan no 2

Well, I was at a cinema not all that long ago when the screen and sound cut out for about 5 minutes.  Upon leaving everyone was given a token for a free cinema ticket (any film, date and time of our choosing) without having to ask.  It's good customer service.And on the IP transit line there used to be at my old work, there was an automatic 1 day refund for every hour of downtime.  Needless to say, we never had any downtime as the incentive was there for it not to fail.  Good customer service.Summmary:  people just want good customer service, it's not moaning

that was the cinema where they rn a guarantee that if your film i8s interupted they do that. this is an online game and is governed by a difrent set of rules and if sony start giving free month subs ect then every time a little glitch happens you wil lhave masses of pwople demamnding sony give money back ect. the xp weekend is a better option and one that most like.

And customer servise is the thread thats being posted keeping us up to date by gnobrin each tie servers are coming up hes posting and keeping us up to date and sorting the fix out.   My hats off to the games team and keep up the good work. we all hit snags once in a while. dont let the moaning get you down

[Simera]

interstellarmatter wrote:

Bequick wrote:

How about a months free subscription for this inconvenience?

A month?  The servers have only been down a day.  When the Argent Dawn server was down a couple of weeks ago for two days, Blizzard reimbursed us with 2 days off our bill.  Which probably is what SOE should do, one day down, one day off bill...

A little trick we used to use in the cable tv industry..was we happily give refunds when people demanded them. The trick being this. We refunded them the time they were down only. So..at $14.99 a month, their 5 hours of downtime came to something like .12 cents. It was probably an eye opener to a lot of people as to just how cheap per hour their cable tv was. The server has been down close to six hours right? So..you would get a refund of like .20 cents. :-/

[Mortac]

Zorastiz@Antonia Bayle wrote:

Rollback 2 hours you say???

I got to the character select screen, my Necromancer is back to a pre-Wednesday evening condition, level, gear, and zone.

I wouldn't worry yet. The character select screen might not always show the real thing.

[Neofa]

Zorastiz@Antonia Bayle wrote:

Rollback 2 hours you say???

I got to the character select screen, my Necromancer is back to a pre-Wednesday evening condition, level, gear, and zone.

I am 'venturing' that the appropriate roll-back would be that amount of time, due to that is the time frame upon which the bugs existed.

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It is known that while the servers are down or even locked, the Character select screen is not always accurate.  It will update when the server comes back up.  (I recall being naked, or having very different gear than 'current&#39 At the Character Select screen in the past.

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It would surprise me if they rolled it back to a 'Pre-Wednesday' condition.  That would make no sense.

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In any manner, a few servers came online, so others are soon to follow I'm sure, (if, they got things 'fixed&#39.

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As for the raids, its 5:43EST and 2:43PST -- Usually they start around 5PST - 7CST,.. Your raids start at 4-5CST/5-6EST?  (You could be on a different time zone, (ie: International).. But seems odd.

[Zorastiz]

Not worried just /shrugging, worst case I get a Mulligan!

[flipskills]

BoriKitty wrote:

2 full hours elapsed before the servers went down.. that's 2 hours of crafting and questing.. if they roll back.. I'm gonna cry. from 10:45 am to 1:07 when they finally took it down.

Did you ever lost some of your tradeskilling skills? My tinkering went from 290 to 257 before the server came down..i want atleast my raws back..lol