ProSiebenSat.1 Games Group FAQ Feedback Thread

[Jalen]

Rikare wrote:

We, the customers should use our most powerfull tool. Lets all join together and leave SOE and every game related to them until they undo this horrible thing.

How would they even notice?  There's no real canceling of accounts anymore, and if you've prepaid, they have their money.  They wouldn't even notice for months, and by that time there'll be another producer.

[ranga]

Melrakki wrote:

When EQ2 went f2p I was happy .. I told some peeps about the game and some decided to try it out....

... I will NEVER do that again for any SOE related game

getting stabbed in the back is not funny 

Vona að þið kafnið á þessari drullu ykkar..

Melrakki

You were conned, like everyone else who saw F2P as a good thing. It's a case of that old quest from Poet's Palace, "be careful what you wish for!" F2P had to be in place to make a viable offering to someone to offload it. That was the single reason and had to have been planned several years ago.

[Raknid]

I am sure had gotten around about this, but it wouldn't hurt if everyone made sure to post on other boards that they frequent about the completely shabby treament SOE is giving their players...I know I did...lol

Sadly, the replies have been along the lines of what did you expect.

However, there may still be some people out there who are unfamiliar with the way Smedley and his division treat gamers. In that case it is important to fill them in lest they become unsuspecting victims.

SPREAD THE WORD!!! MAKE IT GO VIRAL!!!

[Leif]

SOE you never cease to amaze me. After all the nonsense we have endured you pull this?

Pray tell, how do we manage to keep a guild intact for eq next? Do you care?

Apparently its not going to be an issue due to the fact throngs of people are already leaving. Several people in my guild have already left over this. They have just had it and I can't say I blame em. This is the proverbial straw breaking the camel's back.

[Kerplunc]

SOE-MOD-02 wrote:

Just to clear things up with the cartoons.   One was removed as it was considered a political discussion and cruelty to kids.  The famous one that everyone seems to enjoy is removed as it depicts the sale of children (which is illegal).  

As for a developer response, Amnerys did post something early in the thread, and will most likely post something today.  Your feedback is being read and is being discussed.  

Couldn't that argument be made against most satire? Cheesepirate was clearly not promoting the sale of children - it was being used as a metaphor. It's also a heartfelt cry for help from a community that represents how we feel.

The picture is present/now notorious across many other fan sites. Using a staggeringly tenuous reason to delete it merely encourages more vitriol.

Remember Leia's comments to Tarkin? The more tightly you grip your fingers......

[d1anaw]

Arbreth wrote:

So the answer to the question I saw most relevance and anxiety from the other thread:

Can players still access the U.S. servers?Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games’s service and will not have access to U.S. servers.  However, existing EverQuest II players in Europe that have played on U.S. servers before the transition will be allowed to continue playing on those servers through their SOE accounts. Can U.S. players log on to the European servers?U.S.-based players will have access to the U.S. servers only.

We have many Euros that play on AB and I would hate to lose even one of them due to a locking of the doors.

How come all the chicken littles keep missing this line?

[Levatino]

Have a couple of questions

1. My one year sub started in january. What will happen to the remaining 11 months when we get transfered to Pro7? Will I get a rebate for the time I can't use it at SOE? Or will it be transfered over to Pro7?
2. If i want to play at a US server with my toons there, do I have to pay twice? Pro7 and SOE? So we get nothing more for double the price?
3. What will happen to the free LON cards we got? Will Euro players just lose them cause we are not at SOE anymore?
4. What will happen to the free 500 SC we got subbing for a recurring one year sub? Lots of people took this sub just for that reason. Europeans will thus loose this just cause they are european and being sold off to another company.. This smells discrimination.
5. What will happen to our veteran rewards? Will europeans just loose them cause they are now at a different company?

[Buggabug]

Galdur Rell wrote:

What I would like to know is where players have given SOE the right to share their billing information? I couldn't find anything in EULA that I would interpret that way.

they work around this by having us open a NEW account with Alaplaya and authorizing a transfer of our info from SOE servers so we can keep our toons, sneaky but legal.

[Guyver24]

Have to be the worst decision in the history of this game... 

Glad MOD have time to answer all the post with meaningless responses... shows that someone at SOE is reading this, and cares? Haha...

No way my credit card info is comming into the hands of ProSieben, SOE obviously don't know anything about that company... and don't care.

Fail to see this as a good move for the game in any way? You don't like your players anymore, and want to destroy the game? Or? Even ProSieben will regret this tbh...

Will hold my horse, and see if this really can be happening... and then cancel my 2 accounts (so close to my 8 year vet reward, that I probably wouldn't get anyways).

[RadarX]

Folks we are going to start cleaning up this thread a little.  If you find your post removed, please consider that a warning to stay within our forum guidelines.  Your feedback is certainly being heard, however every off topic post increases the chance a valid one will be missed.  Thanks in advance for your help in this matter.

[ranga]

Retjzkai wrote:

Mrrshan@Runnyeye wrote:

Retjzkai wrote:

The way we win if by making this unbearable for them. Just keep doing what we do now, they will close this eventually, we will make more threads and force them to hear us. They will ban us, more will see the injustice and come up to point at the ridiculous disregard for their playerbase. There is nothing they can do to save themselves from their own long-coming harvest.

there comes a time when all the lies drive people towards actions like this. You can imagine what a graet publicity SOE will get after this stunt.

There will be little publicity. This has been going for over 7 weeks since the original announcement and it hasnt even figured on any of the press radars. EQ2 sadly, but in reality is not a pixel on the landscape of global MMO's. It has no relevance and is less than chicken feed. That is why SOE was glad to find someone who would pay hard moolah for the privelege. The when P7S mess it up Sony can say ah sorry not our fault, wash hands and move on.

[Melrakki]

d1anaw wrote:

Arbreth wrote:

So the answer to the question I saw most relevance and anxiety from the other thread:

Can players still access the U.S. servers?Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games’s service and will not have access to U.S. servers.  However, existing EverQuest II players in Europe that have played on U.S. servers before the transition will be allowed to continue playing on those servers through their SOE accounts. Can U.S. players log on to the European servers?U.S.-based players will have access to the U.S. servers only.

We have many Euros that play on AB and I would hate to lose even one of them due to a locking of the doors.

How come all the chicken littles keep missing this line?

This is not the problem for my guild ... we will be LOSING players that are now based in the US and Russia, Australia and so on ..   THAT is the problem

[Galdur Rell]

Buggabug wrote:

Galdur Rell wrote:

What I would like to know is where players have given SOE the right to share their billing information? I couldn't find anything in EULA that I would interpret that way.

they work around this by having us open a NEW account with Alaplaya and authorizing a transfer of our info from SOE servers so we can keep our toons, sneaky but legal.

Sneaky indeed, and bad business practice...

[Retjzkai]

Galdur Rell wrote:

What I would like to know is where players have given SOE the right to share their billing information? I couldn't find anything in EULA that I would interpret that way.

Three words. Well, two hyphenated together.

Class-action lawsuit

[RadarX]

This post has moved: /eq2/posts/preList.m?topic_id=48345...post_id=5720200 Removed for non-constructive feedback

[Blueboyke]

d1anaw wrote:

Arbreth wrote:

So the answer to the question I saw most relevance and anxiety from the other thread:

Can players still access the U.S. servers?Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games’s service and will not have access to U.S. servers.  However, existing EverQuest II players in Europe that have played on U.S. servers before the transition will be allowed to continue playing on those servers through their SOE accounts. Can U.S. players log on to the European servers?U.S.-based players will have access to the U.S. servers only.

We have many Euros that play on AB and I would hate to lose even one of them due to a locking of the doors.

How come all the chicken littles keep missing this line?

These lill chickens understand we can keep playing on the US Servers, but they also understand they won't be able to bring 'new' possibly paying costumers to the server they're played on for many many years.  I hope even a roast like you can understand such thing.

[feldon30]

d1anaw wrote:

Arbreth wrote:

So the answer to the question I saw most relevance and anxiety from the other thread:

Can players still access the U.S. servers?Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games’s service and will not have access to U.S. servers.  However, existing EverQuest II players in Europe that have played on U.S. servers before the transition will be allowed to continue playing on those servers through their SOE accounts. Can U.S. players log on to the European servers?U.S.-based players will have access to the U.S. servers only.

How come all the chicken littles keep missing this line?

We didn't miss it. We just read the rest of the FAQ which you seem to have missed.

[Avirodar]

Just to make sure everyone knows...This real focus of this deal is not about EQ1, or EQ2, or any other current EQ2 title. This is all about the next two releases from SOE, namely Planetside2 and EQNext. I am entirely confident SOE is hoping to cash in big on the ocean of players that try the "latest and greatest" game for 1 month. SOE want that surge, and they want to have the cash shop FTP claws ready to bleed every dollar they can out of them, as fast as they can.EQ2 has been in maintenance-mode status for some time now. SOE has delegated EQ2 to the F2P bargain bin. Any of you who hold hope for EQ2 in the future, aside from smaller doses of "the same old same old", will be sorely disappointed. Any of you who play EQnext and expect SOE to treat customers with respect, after experiencing SOE with EQ2, deserve the suffering they will endure.

[Arabani]

Yes, i can understand they a losing money mainaining EU servers etc, but why not do it Turbine way? Merge EU players in to already half deserted US servers.

Anyway, soe made a decision already and nothing can change it.

[Griffildur]

Avirodar@Oasis wrote:

Just to make sure everyone knows...This real focus of this deal is not about EQ1, or EQ2, or any other current EQ2 title. This is all about the next two releases from SOE, namely Planetside2 and EQNext. I am entirely confident SOE is hoping to cash in big on the ocean of players that try the "latest and greatest" game for 1 month. SOE want that surge, and they want to have the cash shop FTP claws ready to bleed every dollar they can out of them, as fast as they can.EQ2 has been in maintenance-mode status for some time now. SOE has delegated EQ2 to the F2P bargain bin. Any of you who hold hope for EQ2 in the future, aside from smaller doses of "the same old same old", will be sorely disappointed. Any of you who play EQnext and expect SOE to treat customers with respect, after experiencing SOE with EQ2, deserve the suffering they will endure.

absolutely agree with you. SOE is the second company on my ignore list. Nothing good can come from them.

[ranga]

d1anaw wrote:

Arbreth wrote:

So the answer to the question I saw most relevance and anxiety from the other thread:

Can players still access the U.S. servers?Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games’s service and will not have access to U.S. servers.  However, existing EverQuest II players in Europe that have played on U.S. servers before the transition will be allowed to continue playing on those servers through their SOE accounts. Can U.S. players log on to the European servers?U.S.-based players will have access to the U.S. servers only.

We have many Euros that play on AB and I would hate to lose even one of them due to a locking of the doors.

How come all the chicken littles keep missing this line?

They are not missing it. From Doomsday onwards (maybe even before) you will NOT be able to create new toons and you will not be able to create new accounts.

Take your blindfold off and take a look.

[Revman]

RadarX wrote:

Folks we are going to start cleaning up this thread a little.  If you find your post removed, please consider that a warning to stay within our forum guidelines.  Your feedback is certainly being heard, however every off topic post increases the chance a valid one will be missed.  Thanks in advance for your help in this matter.

This entire topic is valid, every single post...

[Blueboyke]

LOL, if they remove all criticism they can tell their bosses how well the community responded to their decisions.

If you can't stand objective feedback, then just stop asking for it.  Feedback even when negative can be used in a positive way !

Signing out, good luck SOE.

[ratdeath]

RadarX wrote:

Folks we are going to start cleaning up this thread a little.  If you find your post removed, please consider that a warning to stay within our forum guidelines.  Your feedback is certainly being heard, however every off topic post increases the chance a valid one will be missed.  Thanks in advance for your help in this matter.

So we stay with SoE? Not being sold to P7S1!

I want to play EverQuest 2.

I love Ratonga's.

I want SoE to be the one who handles my account, customer service, run the servers and what not.

Are we that bad that we don't deserve being your customers anymore?

You throw us out like garbage

I signed up for EQ2 in 2004 and have had more or less an active subscription since then and this is how you thank a loyal customer!

[BadLuck]

RadarX wrote:

Folks we are going to start cleaning up this thread a little.  If you find your post removed, please consider that a warning to stay within our forum guidelines.  Your feedback is certainly being heard, however every off topic post increases the chance a valid one will be missed.  Thanks in advance for your help in this matter.

Well how about this, why dont you guys / girls actually ANSWER THE QUESTIONS WE ARE ASKING instead of freaking ignoring us.

Its almost like SOE and the stupid tree started breeding......

Oh yea, that happened and SJ was born.

[Arderath]

Sigh, after saving EQMac I really thought SOE customer relations was improving, as that was a very nice move. Not so much, I see. If this actually goes through (ie. once the transfer is complete) I doubt I'll have any other option but to cancel and move to a competing MMO - but I really would rather not have to do that.

[Gravy]

RadarX wrote:

Your feedback is certainly being heard, however every off topic post increases the chance a valid one will be missed.  Thanks in advance for your help in this matter.

I gotta call BS on this.

A business deal was signed. That is a legal contract. This wasn't a game element introduced into the game that can be tweaked.

It is a legally binding agreement.

So what good is the 'feedback'? Why would you be listening? Are you going to renegotiate the deals? Good luck with that. Why would PS1 renegotiate the deal in a way that would result in them getting less money?

[Leif]

MY guild is upset about this, people are leaving.

Shamefull.

HOW DO YOU EXPECT AN EXISTING GUILD TO STAY TOGETHER FOR EQ NEXT?

[SOE-MOD-02]

This post has moved: /eq2/posts/preList.m?topic_id=49996...post_id=5720226 Insults are not permitted

[soulsercher]

d1anaw wrote:

Arbreth wrote:

So the answer to the question I saw most relevance and anxiety from the other thread:

Can players still access the U.S. servers?Under the new partnership between SOE and ProSiebenSat.1 Games, European players of the above mentioned SOE games will be able to play via ProSiebenSat.1 Games’s service and will not have access to U.S. servers.  However, existing EverQuest II players in Europe that have played on U.S. servers before the transition will be allowed to continue playing on those servers through their SOE accounts. Can U.S. players log on to the European servers?U.S.-based players will have access to the U.S. servers only.

We have many Euros that play on AB and I would hate to lose even one of them due to a locking of the doors.

How come all the chicken littles keep missing this line?

because it DOES NOT MATTER!? whatever fresh blood we might have brought in to play with us on the US servers will now be locked to EU servers - cleary divided from those they followed after in the first place. I will no longer try to get my friends here in Germany to try out EQ2 as they won't be able to play with me after all.And who can truly promise us that this little line won't be twisted and turned after a while anyway?Additionally, could someone PLEASE JUST FIX THE LOGIN ISSUE ALREADY? It is driving me bonkers.