All Access Members: Wanting to GIFT SC ITEMS or BUY TRANSFER TOKENS? Read This. - Page 2

Felshades · 01-04-2012, 09:27 PM

Vagranticide wrote:

My recent reply via email was:
"We apologize for the confusion with this situation; it isn't a matter of security, but simply that we have an error in our systems we are working to resolve. Although All-Access customers should be bale to purchase character transfer tokens ,as well as gift, once the requirements are met, our systems are not allowing them to do so. As stated, we are working to resolve the problem and you should be able to purchase a character transfer token, as well as gift, once the problem is solved. We ask for your patience during this process."
I can't believe the GM's have not responded to any posts on any of the support forums. This is crazy.

I've been told they've been busy, but I put a petition in yesterday to have a no destroy item removed from my inventory and still have yet to hear back. I'm starting to get annoyed and I've NEVER had issues with customer support. They haven't answered any of my emails yet either.

They *don't* want me to call them. I am not a pleasant person when it comes to having to call customer support.

For the record, the item is a report that is acquired during the inquisitor epic quest. Everyone in group gets one... but my berserker is not an inquisitor, I have, nor will I have, a use for this item. I can't destroy it. -_-

Citadelli · 01-05-2012, 12:44 AM

I tried to petition a few days ago out of game as was suggested above... still nothing.

Called the phone number above and got in pretty quick. They reopened a new ticket that was nothing to do with the problem i called in. The CS was honestly very nice and very gentle about saying there was nothing that can be done until this is fixed and it is priority #1! Ok 48 hrs later.... 4 days since my original petition (nothing still). So apparently not only are we limited from the SC store thinking we are free players, but also the online support sees us as ftp so no online support for you. NO SOUP FOR YOU!

On the bright side you can now purchase a skunk lookin squirrel mount, a bunch of new rusty cubes for decorating and some new buff/debuffs to put on your dungeon maker stuff....

I get it... different departments and processes etc. When they merged the game into freeport it screwed everything up which is why we couldn't log into the game for so long after the feature pack went "live" which was the worst eq2 xpac launch to date.

Just what is going on? Still no official announcements? Or can someone post some link? Even if its smothered with bacon greasy SJ goodness! SMILEY

If i didn't love this game i would have already moved on, so many half promises, and now so much for the vets and fans...

Vagranticide · 01-05-2012, 04:11 PM

Just a small update (if you want to call it that)...

I called CS this morning just to see if there was any progression as far as the Character Transfer Tokens and he said they should have it fixed by mid-January. Whether or not that happens is a different story, so we'll see. I also informed him that some of us have been concerned about the lack of responses from GM's on the forums and he said he will mention it to "them" but he knows they are backlogged from the holidays.

Sometimes follow up helps speed things along, sometimes it doesn't. I had to try though. SMILEY

Lempo · 01-05-2012, 04:30 PM

Vagranticide wrote:

Just a small update (if you want to call it that)...
I called CS this morning just to see if there was any progression as far as the Character Transfer Tokens and he said they should have it fixed by mid-January. Whether or not that happens is a different story, so we'll see. I also informed him that some of us have been concerned about the lack of responses from GM's on the forums and he said he will mention it to "them" but he knows they are backlogged from the holidays.
Sometimes follow up helps speed things along, sometimes it doesn't. I had to try though.

When AoD was released they said EQ2 players would be back in a week or so, I wouldn't put much weight on what they said.

CMArgoian · 01-07-2012, 01:57 AM

As of late this afternoon, CS was able to get me a transfer token in the marketplace. I am an All Access subscriber and I was told they got their tools back just prior to my call.

TSR-JoshuaM · 01-09-2012, 07:06 PM

GM's do not support the forums. This is technical support, not in-game support.

GM's are not allowed to post here outside of management.

I am not a GM SMILEY

For Character Transfer requests, contact us directly, for in-game support contact a GM via a petition. I cannot help speed up the response time from the GM's as they are very busy and have a large workload. I'll do what I can to spur some action but no promises. If you have outstanding tickets that seem abandoned, post your incident number and I'll do what I can.

01-04-2012, 09:27 PM	#31
Felshades Loremaster Join Date: Nov 2005 Posts: 2,887	Vagranticide wrote: My recent reply via email was: "We apologize for the confusion with this situation; it isn't a matter of security, but simply that we have an error in our systems we are working to resolve. Although All-Access customers should be bale to purchase character transfer tokens ,as well as gift, once the requirements are met, our systems are not allowing them to do so. As stated, we are working to resolve the problem and you should be able to purchase a character transfer token, as well as gift, once the problem is solved. We ask for your patience during this process." I can't believe the GM's have not responded to any posts on any of the support forums. This is crazy. I've been told they've been busy, but I put a petition in yesterday to have a no destroy item removed from my inventory and still have yet to hear back. I'm starting to get annoyed and I've NEVER had issues with customer support. They haven't answered any of my emails yet either. They don't want me to call them. I am not a pleasant person when it comes to having to call customer support. For the record, the item is a report that is acquired during the inquisitor epic quest. Everyone in group gets one... but my berserker is not an inquisitor, I have, nor will I have, a use for this item. I can't destroy it. -_-

01-05-2012, 12:44 AM	#32
Citadelli Loremaster Join Date: Nov 2004 Location: wa... usa Posts: 176	I tried to petition a few days ago out of game as was suggested above... still nothing. Called the phone number above and got in pretty quick. They reopened a new ticket that was nothing to do with the problem i called in. The CS was honestly very nice and very gentle about saying there was nothing that can be done until this is fixed and it is priority #1! Ok 48 hrs later.... 4 days since my original petition (nothing still). So apparently not only are we limited from the SC store thinking we are free players, but also the online support sees us as ftp so no online support for you. NO SOUP FOR YOU! On the bright side you can now purchase a skunk lookin squirrel mount, a bunch of new rusty cubes for decorating and some new buff/debuffs to put on your dungeon maker stuff.... I get it... different departments and processes etc. When they merged the game into freeport it screwed everything up which is why we couldn't log into the game for so long after the feature pack went "live" which was the worst eq2 xpac launch to date. Just what is going on? Still no official announcements? Or can someone post some link? Even if its smothered with bacon greasy SJ goodness! If i didn't love this game i would have already moved on, so many half promises, and now so much for the vets and fans...

01-05-2012, 04:30 PM	#34
Lempo Loremaster Join Date: Aug 2010 Posts: 2,179	Vagranticide wrote: Just a small update (if you want to call it that)... I called CS this morning just to see if there was any progression as far as the Character Transfer Tokens and he said they should have it fixed by mid-January. Whether or not that happens is a different story, so we'll see. I also informed him that some of us have been concerned about the lack of responses from GM's on the forums and he said he will mention it to "them" but he knows they are backlogged from the holidays. Sometimes follow up helps speed things along, sometimes it doesn't. I had to try though. When AoD was released they said EQ2 players would be back in a week or so, I wouldn't put much weight on what they said. __________________ All actions have consequences and repercussions. Somewhere in Norrath a guild is about to dissolve.

01-09-2012, 07:06 PM	#36
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	GM's do not support the forums. This is technical support, not in-game support. GM's are not allowed to post here outside of management. I am not a GM For Character Transfer requests, contact us directly, for in-game support contact a GM via a petition. I cannot help speed up the response time from the GM's as they are very busy and have a large workload. I'll do what I can to spur some action but no promises. If you have outstanding tickets that seem abandoned, post your incident number and I'll do what I can. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

01-05-2012, 04:11 PM	#33
Vagranticide Loremaster Join Date: Mar 2005 Posts: 46	Just a small update (if you want to call it that)... I called CS this morning just to see if there was any progression as far as the Character Transfer Tokens and he said they should have it fixed by mid-January. Whether or not that happens is a different story, so we'll see. I also informed him that some of us have been concerned about the lack of responses from GM's on the forums and he said he will mention it to "them" but he knows they are backlogged from the holidays. Sometimes follow up helps speed things along, sometimes it doesn't. I had to try though.

01-07-2012, 01:57 AM	#35
CMArgoian Loremaster Join Date: Oct 2006 Posts: 13	As of late this afternoon, CS was able to get me a transfer token in the marketplace. I am an All Access subscriber and I was told they got their tools back just prior to my call.