Login rejected - Page 2

Valena · 08-25-2011, 04:32 PM

TSR-JoshuaM wrote:

You're welcome. We'll get you back in as soon as possible.

Who do we mail suggesting you for the CS Manager position? You've given us more info tonight than any other "red name"

TSR-JoshuaM · 08-25-2011, 04:54 PM

Whiplash@Splitpaw wrote:

TSR-JoshuaM wrote:
You're welcome. We'll get you back in as soon as possible.
Who do we mail suggesting you for the CS Manager position? You've given us more info tonight than any other "red name"

Hah! Thank you very much that's very kind of you!

(psst, feedback tickets go a long way! SMILEY )

Twofeets · 09-09-2011, 11:28 AM

Deleted our old EQ2 installs (completely)

downloaded the new eq2 launcher

downloaded eq2 full install from scratch (30 hours, thanks)

still get client does not match when trying to login

TSR-JoshuaM · 09-09-2011, 11:32 AM

Twofeets wrote:

Deleted our old EQ2 installs (completely)
downloaded the new eq2 launcher
downloaded eq2 full install from scratch (30 hours, thanks)
still get client does not match when trying to login

Please open a support ticket and include your DXDIAG/MSINFO files as described in my signature links. Give me the incident number once it is open.

Twofeets · 09-09-2011, 12:30 PM

Thank you, and sorry for the multiple threads, I know you guys stay busy and didnt know if a player would have an answer. Been dealing with this for a few weeks, tried old launcher, new launcher, deleting specific files, and eventually a full fresh install. Nothing has worked yet on either machine.

Ticket number is : #110909-000341

TSR-JoshuaM · 09-09-2011, 12:34 PM

Sent you some questions in the ticket.

Twofeets · 09-09-2011, 12:55 PM

Responded. Not sure which target field you wanted, but its set to launchpad as administrator if thats what youre asking.

Twofeets · 09-12-2011, 02:14 AM

Still the same error on both our machines, client and server dont match. A buddy of ours tried the same thing on his machine in, same result.

08-25-2011, 04:32 PM	#31
Valena Loremaster Join Date: Dec 2005 Posts: 307	TSR-JoshuaM wrote: You're welcome. We'll get you back in as soon as possible. Who do we mail suggesting you for the CS Manager position? You've given us more info tonight than any other "red name" __________________

08-25-2011, 04:54 PM	#32
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Whiplash@Splitpaw wrote: TSR-JoshuaM wrote: You're welcome. We'll get you back in as soon as possible. Who do we mail suggesting you for the CS Manager position? You've given us more info tonight than any other "red name" Hah! Thank you very much that's very kind of you! (psst, feedback tickets go a long way! ) __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-09-2011, 11:32 AM	#34
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Twofeets wrote: Deleted our old EQ2 installs (completely) downloaded the new eq2 launcher downloaded eq2 full install from scratch (30 hours, thanks) still get client does not match when trying to login Please open a support ticket and include your DXDIAG/MSINFO files as described in my signature links. Give me the incident number once it is open. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-09-2011, 12:34 PM	#36
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Sent you some questions in the ticket. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-09-2011, 11:28 AM	#33
Twofeets Loremaster Join Date: Nov 2004 Posts: 207	Deleted our old EQ2 installs (completely) downloaded the new eq2 launcher downloaded eq2 full install from scratch (30 hours, thanks) still get client does not match when trying to login

09-09-2011, 12:30 PM	#35
Twofeets Loremaster Join Date: Nov 2004 Posts: 207	Thank you, and sorry for the multiple threads, I know you guys stay busy and didnt know if a player would have an answer. Been dealing with this for a few weeks, tried old launcher, new launcher, deleting specific files, and eventually a full fresh install. Nothing has worked yet on either machine. Ticket number is : #110909-000341

09-09-2011, 12:55 PM	#37
Twofeets Loremaster Join Date: Nov 2004 Posts: 207	Responded. Not sure which target field you wanted, but its set to launchpad as administrator if thats what youre asking.

09-12-2011, 02:14 AM	#38
Twofeets Loremaster Join Date: Nov 2004 Posts: 207	Still the same error on both our machines, client and server dont match. A buddy of ours tried the same thing on his machine in, same result.