Mouse cursor getting stuck in upper right corner - Page 2

TSR-JoshuaM · 04-26-2011, 12:15 PM

I'm told thorough compatibility testing is being redone on the later ATI drivers but I dont know when I will have more information to provide. When I do receive more information I will be posting it here.

Chefren · 05-23-2011, 01:15 PM

With 10.5 drivers and added "amd_catalyst_11.5a_hotfix_8.85.6rc2_win7_may13" package, the mouse doen't get stuck anymore for me. There is still some stickiness going on; it behaves strangely in the upper right corner but there is no problem getting it moved away from there.

Very strange hotfix though, the package is huge!

Drakah · 05-23-2011, 06:09 PM

As Chefren mentioned, the patch is getting closer to a fix, but not quite.

Here is the link to the hotfix.http://support.amd.com/us/kbarticle...115ahotfix.aspx

At least to can move the pointer away when it starts to freak out.

ZUES · 06-03-2011, 01:37 PM

Having the same problem. It only happens while Everquest 2 is running and when I minimize the game it happens in internet explorer windows also. It is related to Everquest 2 in some way as I've tried it on multiple games and have no issues. I'm surprised to return to this game and find this still happening after SO long...!

Veskandar · 06-03-2011, 02:59 PM

well it's not really a SOE problem, it's an AMD ATI problem, SOE can't help it that AMD can't program drivers worth a [Removed for Content]

TSR-JoshuaM · 06-03-2011, 04:31 PM

We're doing everything we can to be pro-active about issues introduced with certain drivers and so on.

ZUES · 06-04-2011, 11:54 AM

Layton@Runnyeye wrote:

well it's not really a SOE problem, it's an AMD ATI problem, SOE can't help it that AMD can't program drivers worth a [Removed for Content]

They are responsible because it only happens when THEIR game is open. It doesn't happen in Rift or any other game I've recently played.

I bought a new ATI HD-5750 (it sucks dont buy it) in March. So whatever the default catalyst drivers for that particular model are is the source of your problem. It's just a compatability issue on Sony's end. Please track this down dev team.

The wierd part though is that when EQ2 is minimized in the tray, this cursor problem happens on the internet sites I visit. Turn EQ2 off and no longer a problem.

Could this be a DX11 issue?

TSR-JoshuaM · 06-04-2011, 01:40 PM

ZUES wrote:

Layton@Runnyeye wrote:
well it's not really a SOE problem, it's an AMD ATI problem, SOE can't help it that AMD can't program drivers worth a [Removed for Content]
They are responsible because it only happens when THEIR game is open. It doesn't happen in Rift or any other game I've recently played.
I bought a new ATI HD-5750 (it sucks dont buy it) in March. So whatever the default catalyst drivers for that particular model are is the source of your problem. It's just a compatability issue on Sony's end. Please track this down dev team.
The wierd part though is that when EQ2 is minimized in the tray, this cursor problem happens on the internet sites I visit. Turn EQ2 off and no longer a problem.
Could this be a DX11 issue?

To say it is a compatibility issue on Sony's end is far understating the reality of the situation.

We are always working towards eliminating the cause of every reported issue that we can affect. At times things cannot be directly affected or a multitude of contributing factors are involved.

We also do not use DX11 in EQ2. It's all DX9.

Segovesus · 06-04-2011, 10:54 PM

Also having this problem... Radeon HD 6970 with Catalyst 11.5 in Windows 7 x64

ZUES · 06-07-2011, 12:43 PM

A lot of the ones I read about are DX11 video cards.

Chefren · 06-08-2011, 01:36 PM

ZUES wrote:

A lot of the ones I read about are DX11 video cards.

I had this issue with my 4890 which is a DX10.1 card. 11.5 + hotfix drivers fixed the most important part of it.

ToRch20003 · 08-07-2011, 07:42 PM

This isn't stickly a EQ2 problem. The cursor can get stuck in the upper right corner of the regular desktop if other apps are running windowed. Alt-tab'g fixes it but it's annoying.

qranger · 01-28-2012, 11:37 PM

just upgrade my computer with New CPU MB and VGA card

and now I'm having exactly the same problem

unfortunately my card is ATI 6850, which isn't supported by catalyst 10.11

and the method mentioned in the tread, turning cursor and trail on and off, doesn't work for me.

I've tried all the driver from 11.xx to the latest 12.1, no luck.

the mouse cursor just keep moving to the upper left once it's moved out of the game window.

My new pc set up is

MB: Asus M5A78L-M

CPU: AMD Phenom 960T

VGA: Powercolour ATI 6850

mouse cursor is totally oaky on old set up with MB MSI 770-G45 and NVidia GT240

both are running Windows 7 64 bit enterprise edition

please look into this problem

TSR-JoshuaM · 01-31-2012, 06:40 PM

This is not a game issue, it's a driver issue with your video card. We may be able to make recommendations on driver versions but you stated you've already attempted them. The 10.2's were our first go-to driver set when these issues first cropped up.

tunnelassembler · 01-31-2012, 11:46 PM

TSR-JoshuaM wrote:

This is not a game issue, it's a driver issue with your video card. We may be able to make recommendations on driver versions but you stated you've already attempted them. The 10.2's were our first go-to driver set when these issues first cropped up.

Unfortunately being on a Mac (running Win7) I can't go to the latest driver. This "caught over the X" problem only happens with EQ2 running, though.

Kamdarn · 08-05-2012, 05:42 PM

This is definitely a game/driver issue and why isnt it fixed yet? This is a 2 year old issue and im having it and its EXTREMELY ANNOYING.Only happens with EQ2 as well. Even when I googled "mouse sticks top right corner" without anything to do with EQ2 or gaming first link shows up is EQ2 forums.

deadcrickets2 · 08-06-2012, 10:46 AM

Kamdarn wrote:

This is definitely a game/driver issue and why isnt it fixed yet? This is a 2 year old issue and im having it and its EXTREMELY ANNOYING.Only happens with EQ2 as well. Even when I googled "mouse sticks top right corner" without anything to do with EQ2 or gaming first link shows up is EQ2 forums.

And it's a Radeon related driver issue. They (AMD) even issued a specific patch months ago for it.

Outlander43 · 10-29-2012, 04:23 AM

Happens to me too often.

I have an HP Pavilion p6267cb.

INTEL core2 Quad Q8300.

64bit Windows 7.

ATI Radeon HD 4350 w/512MB Dedicated.

I have caught the cursor shaking in the upper right on programs other than EQ2, but it doesn't get stuck like on EQ2.

04-26-2011, 12:15 PM	#31
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	I'm told thorough compatibility testing is being redone on the later ATI drivers but I dont know when I will have more information to provide. When I do receive more information I will be posting it here. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

05-23-2011, 01:15 PM	#32
Chefren Loremaster Join Date: Mar 2005 Location: Finland Posts: 397	With 10.5 drivers and added "amd_catalyst_11.5a_hotfix_8.85.6rc2_win7_may13" package, the mouse doen't get stuck anymore for me. There is still some stickiness going on; it behaves strangely in the upper right corner but there is no problem getting it moved away from there. Very strange hotfix though, the package is huge! __________________

05-23-2011, 06:09 PM	#33
Drakah Loremaster Join Date: Nov 2004 Posts: 181	As Chefren mentioned, the patch is getting closer to a fix, but not quite. Here is the link to the hotfix.http://support.amd.com/us/kbarticle...115ahotfix.aspx At least to can move the pointer away when it starts to freak out. __________________ Regards, Drakah Sha`Kahr www.shakahr.com / www.eqinterface.com

06-03-2011, 02:59 PM	#35
Veskandar Loremaster Join Date: May 2005 Posts: 58	well it's not really a SOE problem, it's an AMD ATI problem, SOE can't help it that AMD can't program drivers worth a [Removed for Content] __________________

06-03-2011, 04:31 PM	#36
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	We're doing everything we can to be pro-active about issues introduced with certain drivers and so on. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

06-03-2011, 01:37 PM	#34
ZUES Loremaster Join Date: Dec 2004 Posts: 814	Having the same problem. It only happens while Everquest 2 is running and when I minimize the game it happens in internet explorer windows also. It is related to Everquest 2 in some way as I've tried it on multiple games and have no issues. I'm surprised to return to this game and find this still happening after SO long...!

06-04-2011, 11:54 AM	#37
ZUES Loremaster Join Date: Dec 2004 Posts: 814	Layton@Runnyeye wrote: well it's not really a SOE problem, it's an AMD ATI problem, SOE can't help it that AMD can't program drivers worth a [Removed for Content] They are responsible because it only happens when THEIR game is open. It doesn't happen in Rift or any other game I've recently played. I bought a new ATI HD-5750 (it sucks dont buy it) in March. So whatever the default catalyst drivers for that particular model are is the source of your problem. It's just a compatability issue on Sony's end. Please track this down dev team. The wierd part though is that when EQ2 is minimized in the tray, this cursor problem happens on the internet sites I visit. Turn EQ2 off and no longer a problem. Could this be a DX11 issue?

06-04-2011, 01:40 PM	#38
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	ZUES wrote: Layton@Runnyeye wrote: well it's not really a SOE problem, it's an AMD ATI problem, SOE can't help it that AMD can't program drivers worth a [Removed for Content] They are responsible because it only happens when THEIR game is open. It doesn't happen in Rift or any other game I've recently played. I bought a new ATI HD-5750 (it sucks dont buy it) in March. So whatever the default catalyst drivers for that particular model are is the source of your problem. It's just a compatability issue on Sony's end. Please track this down dev team. The wierd part though is that when EQ2 is minimized in the tray, this cursor problem happens on the internet sites I visit. Turn EQ2 off and no longer a problem. Could this be a DX11 issue? To say it is a compatibility issue on Sony's end is far understating the reality of the situation. We are always working towards eliminating the cause of every reported issue that we can affect. At times things cannot be directly affected or a multitude of contributing factors are involved. We also do not use DX11 in EQ2. It's all DX9. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

06-04-2011, 10:54 PM	#39
Segovesus Lord Join Date: Aug 2010 Posts: 13	Also having this problem... Radeon HD 6970 with Catalyst 11.5 in Windows 7 x64

06-07-2011, 12:43 PM	#40
ZUES Loremaster Join Date: Dec 2004 Posts: 814	A lot of the ones I read about are DX11 video cards.

06-08-2011, 01:36 PM	#41
Chefren Loremaster Join Date: Mar 2005 Location: Finland Posts: 397	ZUES wrote: A lot of the ones I read about are DX11 video cards. I had this issue with my 4890 which is a DX10.1 card. 11.5 + hotfix drivers fixed the most important part of it. __________________

08-07-2011, 07:42 PM	#42
ToRch20003 Loremaster Join Date: Jul 2005 Posts: 12	This isn't stickly a EQ2 problem. The cursor can get stuck in the upper right corner of the regular desktop if other apps are running windowed. Alt-tab'g fixes it but it's annoying.

01-28-2012, 11:37 PM	#43
qranger Lord Join Date: Nov 2010 Posts: 1	just upgrade my computer with New CPU MB and VGA card and now I'm having exactly the same problem unfortunately my card is ATI 6850, which isn't supported by catalyst 10.11 and the method mentioned in the tread, turning cursor and trail on and off, doesn't work for me. I've tried all the driver from 11.xx to the latest 12.1, no luck. the mouse cursor just keep moving to the upper left once it's moved out of the game window. My new pc set up is MB: Asus M5A78L-M CPU: AMD Phenom 960T VGA: Powercolour ATI 6850 mouse cursor is totally oaky on old set up with MB MSI 770-G45 and NVidia GT240 both are running Windows 7 64 bit enterprise edition please look into this problem

01-31-2012, 06:40 PM	#44
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	This is not a game issue, it's a driver issue with your video card. We may be able to make recommendations on driver versions but you stated you've already attempted them. The 10.2's were our first go-to driver set when these issues first cropped up. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

01-31-2012, 11:46 PM	#45
tunnelassembler Loremaster Join Date: Apr 2010 Posts: 50	TSR-JoshuaM wrote: This is not a game issue, it's a driver issue with your video card. We may be able to make recommendations on driver versions but you stated you've already attempted them. The 10.2's were our first go-to driver set when these issues first cropped up. Unfortunately being on a Mac (running Win7) I can't go to the latest driver. This "caught over the X" problem only happens with EQ2 running, though.

08-05-2012, 05:42 PM	#46
Kamdarn Loremaster Join Date: May 2005 Posts: 3	This is definitely a game/driver issue and why isnt it fixed yet? This is a 2 year old issue and im having it and its EXTREMELY ANNOYING.Only happens with EQ2 as well. Even when I googled "mouse sticks top right corner" without anything to do with EQ2 or gaming first link shows up is EQ2 forums.

08-06-2012, 10:46 AM	#47
deadcrickets2 Loremaster Join Date: Aug 2010 Posts: 707	Kamdarn wrote: This is definitely a game/driver issue and why isnt it fixed yet? This is a 2 year old issue and im having it and its EXTREMELY ANNOYING.Only happens with EQ2 as well. Even when I googled "mouse sticks top right corner" without anything to do with EQ2 or gaming first link shows up is EQ2 forums. And it's a Radeon related driver issue. They (AMD) even issued a specific patch months ago for it. __________________ Find me on Steam, Skype and Raptr: tigerglebe Am also on Playxpert. If I have time I'll even answer tech questions.

10-29-2012, 04:23 AM	#48
Outlander43 Loremaster Join Date: Oct 2005 Posts: 2	Happens to me too often. I have an HP Pavilion p6267cb. INTEL core2 Quad Q8300. 64bit Windows 7. ATI Radeon HD 4350 w/512MB Dedicated. I have caught the cursor shaking in the upper right on programs other than EQ2, but it doesn't get stuck like on EQ2.