Quest starter for frostfell fanatic not in the mail today

Alenna · 12-09-2010, 03:19 AM

I have a few toons that did not pick up the quest starter for the frostfell fanatic quest yesterday and now after the merger and the downtime of the ingame mail they can't because it is not in the mail box. can someon please look into that

Tedorikk · 12-09-2010, 05:04 AM

Ditto on the Quest starter - so far on Vox and DLere both I'm having this same problem

Thank you for the GREAT content as always !!

Melita · 12-09-2010, 04:12 PM

Not sure if you got this resolved already, but for me when I first logged on each alt, none had their mail item for the quest starter. I just checked mail, walked away, and I'd say about 2 mins later there was the mail. Maybe the mail has some sort of timer once a toon is logged in and then actually "sends" it?

Alenna · 12-09-2010, 05:52 PM

I had one of my toons on a while and no mail. a guide came to do some rp and give me a house item and collection piece and no mail for her after that so I stayed on one toon for long enough to get it if htat is how it is set

Chunkaliscious · 12-09-2010, 08:38 PM

I logged into one of my alts today and didnt receive the quest starter. I did log the toon in yesterday during the merge. Just to check I logged in a toon that I didnt log during the merge and that toon had the starter.

Tedorikk · 12-09-2010, 09:01 PM

So the Problem is clear.

Same is happening to me both on Vox alts or DLere...

It seems that those alts that were logged onto during this merger, or even much later as in starting at 5am on Thursday morning when the mails/chat/friends list etc went nuts again, are the same characters not getting the Quest starter for Frostfell world quest.

Can anyone address this please??

Why not another mass mailing of the things. I mean a couple years in a row I think - McScroogle was Loading the mailbox with cards at Every log in

thnx

Cyliena · 12-09-2010, 09:16 PM

I had two alts on Blackburrow who had logged in after Frostfell started, the day before the merge, but never bothered to pick up the mail. They no longer have that mail.

All of my Everfrost characters, who also had logged in after Frostfell started and before the merge, do have the mail still.

Alenna · 12-10-2010, 01:45 AM

Tedorikk wrote:

So the Problem is clear.
Same is happening to me both on Vox alts or DLere...
It seems that those alts that were logged onto during this merger, or even much later as in starting at 5am on Thursday morning when the mails/chat/friends list etc went nuts again, are the same characters not getting the Quest starter for Frostfell world quest.
Can anyone address this please??
Why not another mass mailing of the things. I mean a couple years in a row I think - McScroogle was Loading the mailbox with cards at Every log in
thnx

This

Finora · 12-10-2010, 02:23 AM

I didn't have any issues getting a mail containing the quest starter, however none of my characters can get the quest starter OUT of the mail.

I've gotten a "you are unable to take gifts from messages at this time" on everyone.

This is on Everfrost server.

Katz · 12-10-2010, 02:32 AM

I have the mail but my toons cant receive the item from the mail.

Vashte · 12-10-2010, 03:18 AM

Ditto the "Haven't gotten it in the mail" issue.

My alts who did not log in the day when the Mail was not working, got theirs like clockwork not long after they logged in today (level 2 noobs).

The ones that did log in when the mail was broken are not getting the quest starter in the mail.

Is there someone we can petition to get one sent in the mail?

StargateFanGirl · 12-10-2010, 01:00 PM

I too have not gotten the mailing for my main character on Antonia Bayle, that was the only character I logged in during the issues with mail and such. I was unaware there was a problem and had tried to access the mailbox but it just hung and wouldnt open, prevented me from interacting with merchants until I zoned to clear it. Since then I have not received anything on that character no matter how long she's logged in, but logging into one of my alts had the frostfell mail arriving in under 2 min for that character. I'm going to /bug it in game.

shadowscale · 12-10-2010, 03:16 PM

am stuck with this issue myself. no way to do new frostfell quest on any of my characters i usualy play.

Amnerys · 12-10-2010, 03:20 PM

We are discussing options to make sure everyone gets the mail and can participate. Please accept our apologies and hang tight as we figure out the best way to handle this. We certainly want everyone to enjoy Frostfell.

nameless_one · 12-10-2010, 04:05 PM

Same thing here, all my toons on AB did not receive the email. (They have logged in during the server merge)

I have /petitioned and /bugged since yesterday... and still waiting...

Tedorikk · 12-10-2010, 07:28 PM

Amnerys wrote:

We are discussing options to make sure everyone gets the mail and can participate. Please accept our apologies and hang tight as we figure out the best way to handle this. We certainly want everyone to enjoy Frostfell.

Tyvm Amnerys - wasn't sure anyone was the least bit interested.

Your post is refreshing regarding this issue.

I'm sure I speak for more than just a few in saying that 'we' eagerly await a resolution.

I did have an idea: What's more Seasonal / Traditional than simply walking up a Frostfell Tree and plucking a Candy-cane for yourself...

Thank you

Amnerys · 12-10-2010, 07:57 PM

I've got our CS lead here in my cube and she says that we should be pushing a fix for this early next week. What will likely happen is everyone will get another copy of the mail. Anyone who puts in a ticket about it over the weekend will have the quest item added to all their characters.

Tigress · 12-10-2010, 08:05 PM

Amnerys wrote:

I've got our CS lead here in my cube and she says that we should be pushing a fix for this early next week. What will likely happen is everyone will get another copy of the mail. Anyone who puts in a ticket about it over the weekend will have the quest item added to all their characters.

next week? wow. thats a long time for a short event, yes? arent there daily gifts that those ppl won't get? when does frostfell end? i looked on zam but could not see an end date. why cant they just send a massive email out to all players again? that could happen sooner, am i right? (if ppl get a dup, they get a dup. they cant do the quest twice.)

p.s. i was not affected by this glitch bc i read the mail before the merge for all my characters "just in case". call me paranoid... yes, its true! i didnt do it for my test server guys, though.

Tedorikk · 12-10-2010, 09:40 PM

Amnerys wrote:

I've got our CS lead here in my cube and she says that we should be pushing a fix for this early next week. What will likely happen is everyone will get another copy of the mail. Anyone who puts in a ticket about it over the weekend will have the quest item added to all their characters.

Please pardon my confusion Amnerys, but are you saying that in Addition to a fix next week, those that choose to /petition (ticket) per character ...will have this addressed over the weekend, or do we simply need to enter One ticket per account with a character list/location ?

thank you once again -

Amnerys · 12-10-2010, 09:44 PM

If you put in a ticket now, they should hopefully get to you before the fix goes in... I can't guarantee it because they are getting several tickets, but I imagine they should get it done pretty soon. Feel free to put a ticket in if you want to try for this weekend.

If you aren't in a rush and don't want to deal with a ticket, the fix should go in next week.

The event runs until January 4th, if my info is correct. Definitely into January, though.

Cyliena · 12-10-2010, 10:43 PM

Amnerys wrote:

If you put in a ticket now, they should hopefully get to you before the fix goes in... I can't guarantee it because they are getting several tickets, but I imagine they should get it done pretty soon. Feel free to put a ticket in if you want to try for this weekend.
If you aren't in a rush and don't want to deal with a ticket, the fix should go in next week.
The event runs until January 4th, if my info is correct. Definitely into January, though.

January 6th is the estimate Kaitheel had given. Wouldn't complain if it was extended another day or two to compensate for the merges as well.

nameless_one · 12-11-2010, 12:53 PM

Amnerys wrote:

If you put in a ticket now, they should hopefully get to you before the fix goes in... I can't guarantee it because they are getting several tickets, but I imagine they should get it done pretty soon. Feel free to put a ticket in if you want to try for this weekend.
If you aren't in a rush and don't want to deal with a ticket, the fix should go in next week.
The event runs until January 4th, if my info is correct. Definitely into January, though.

Thank you Amnerys, I got my ticket resolved. A GM sent me the items to all my characters on my account.

Tedorikk · 12-12-2010, 07:57 PM

Amnerys wrote:

If you put in a ticket now, they should hopefully get to you before the fix goes in... I can't guarantee it because they are getting several tickets, but I imagine they should get it done pretty soon. Feel free to put a ticket in if you want to try for this weekend.
If you aren't in a rush and don't want to deal with a ticket, the fix should go in next week.
The event runs until January 4th, if my info is correct. Definitely into January, though.

Thank you again Amnerys - I did as you suggested, very early Sunday Morning and within a couple hours GM Zygarthe

had emailed me about having taken care of it - Thanks to you both

12-09-2010, 03:19 AM	#1
Alenna Server: Guk Guild: Defenders of the Light Rank: Count Loremaster Join Date: Feb 2008 Posts: 1,938	I have a few toons that did not pick up the quest starter for the frostfell fanatic quest yesterday and now after the merger and the downtime of the ingame mail they can't because it is not in the mail box. can someon please look into that __________________

12-09-2010, 05:52 PM	#4
Alenna Server: Guk Guild: Defenders of the Light Rank: Count Loremaster Join Date: Feb 2008 Posts: 1,938	I had one of my toons on a while and no mail. a guide came to do some rp and give me a house item and collection piece and no mail for her after that so I stayed on one toon for long enough to get it if htat is how it is set __________________

12-09-2010, 08:38 PM	#5
Chunkaliscious Loremaster Join Date: Mar 2009 Posts: 156	I logged into one of my alts today and didnt receive the quest starter. I did log the toon in yesterday during the merge. Just to check I logged in a toon that I didnt log during the merge and that toon had the starter. __________________ If the RoK and TSO armor point is a huge issue for you to feel balanced, then you will want to play on a PvP server to gain those at this time.~Olihin

12-10-2010, 01:45 AM	#8
Alenna Server: Guk Guild: Defenders of the Light Rank: Count Loremaster Join Date: Feb 2008 Posts: 1,938	Tedorikk wrote: So the Problem is clear. Same is happening to me both on Vox alts or DLere... It seems that those alts that were logged onto during this merger, or even much later as in starting at 5am on Thursday morning when the mails/chat/friends list etc went nuts again, are the same characters not getting the Quest starter for Frostfell world quest. Can anyone address this please?? Why not another mass mailing of the things. I mean a couple years in a row I think - McScroogle was Loading the mailbox with cards at Every log in thnx This __________________

12-10-2010, 02:23 AM	#9
Finora Tester Join Date: Nov 2004 Posts: 3,423	I didn't have any issues getting a mail containing the quest starter, however none of my characters can get the quest starter OUT of the mail. I've gotten a "you are unable to take gifts from messages at this time" on everyone. This is on Everfrost server. __________________ Lady Finora Mystic of Prism Everfrost(Grobb) Finora of Valiant Knights Test Server

12-09-2010, 05:04 AM	#2
Tedorikk Loremaster Join Date: Nov 2004 Posts: 13	Ditto on the Quest starter - so far on Vox and DLere both I'm having this same problem Thank you for the GREAT content as always !!

12-09-2010, 04:12 PM	#3
Melita Loremaster Join Date: Sep 2009 Posts: 17	Not sure if you got this resolved already, but for me when I first logged on each alt, none had their mail item for the quest starter. I just checked mail, walked away, and I'd say about 2 mins later there was the mail. Maybe the mail has some sort of timer once a toon is logged in and then actually "sends" it?

12-09-2010, 09:01 PM	#6
Tedorikk Loremaster Join Date: Nov 2004 Posts: 13	So the Problem is clear. Same is happening to me both on Vox alts or DLere... It seems that those alts that were logged onto during this merger, or even much later as in starting at 5am on Thursday morning when the mails/chat/friends list etc went nuts again, are the same characters not getting the Quest starter for Frostfell world quest. Can anyone address this please?? Why not another mass mailing of the things. I mean a couple years in a row I think - McScroogle was Loading the mailbox with cards at Every log in thnx

12-09-2010, 09:16 PM	#7
Cyliena Server: Everfrost Guild: Crusaders of Neriak Rank: Colonel Fansite Staff Join Date: Apr 2006 Posts: 3,798	I had two alts on Blackburrow who had logged in after Frostfell started, the day before the merge, but never bothered to pick up the mail. They no longer have that mail. All of my Everfrost characters, who also had logged in after Frostfell started and before the merge, do have the mail still.

12-10-2010, 02:32 AM	#10
Katz Loremaster Join Date: May 2008 Posts: 2,601	I have the mail but my toons cant receive the item from the mail.

12-10-2010, 03:18 AM	#11
Vashte Server: Kithicor Guild: Guardians Of Antiquity Rank: The Uberness Loremaster Join Date: Dec 2006 Posts: 65	Ditto the "Haven't gotten it in the mail" issue. My alts who did not log in the day when the Mail was not working, got theirs like clockwork not long after they logged in today (level 2 noobs). The ones that did log in when the mail was broken are not getting the quest starter in the mail. Is there someone we can petition to get one sent in the mail?

12-10-2010, 01:00 PM	#12
StargateFanGirl Loremaster Join Date: Nov 2004 Posts: 83	I too have not gotten the mailing for my main character on Antonia Bayle, that was the only character I logged in during the issues with mail and such. I was unaware there was a problem and had tried to access the mailbox but it just hung and wouldnt open, prevented me from interacting with merchants until I zoned to clear it. Since then I have not received anything on that character no matter how long she's logged in, but logging into one of my alts had the frostfell mail arriving in under 2 min for that character. I'm going to /bug it in game.

12-10-2010, 03:16 PM	#13
shadowscale Forum Dragon Join Date: Jan 2005 Posts: 1,535	am stuck with this issue myself. no way to do new frostfell quest on any of my characters i usualy play.

12-10-2010, 03:20 PM	#14
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	We are discussing options to make sure everyone gets the mail and can participate. Please accept our apologies and hang tight as we figure out the best way to handle this. We certainly want everyone to enjoy Frostfell.

12-10-2010, 04:05 PM	#15
nameless_one Loremaster Join Date: Dec 2008 Posts: 3	Same thing here, all my toons on AB did not receive the email. (They have logged in during the server merge) I have /petitioned and /bugged since yesterday... and still waiting...

12-10-2010, 07:28 PM	#16
Tedorikk Loremaster Join Date: Nov 2004 Posts: 13	Amnerys wrote: We are discussing options to make sure everyone gets the mail and can participate. Please accept our apologies and hang tight as we figure out the best way to handle this. We certainly want everyone to enjoy Frostfell. Tyvm Amnerys - wasn't sure anyone was the least bit interested. Your post is refreshing regarding this issue. I'm sure I speak for more than just a few in saying that 'we' eagerly await a resolution. I did have an idea: What's more Seasonal / Traditional than simply walking up a Frostfell Tree and plucking a Candy-cane for yourself... Thank you

12-10-2010, 07:57 PM	#17
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	I've got our CS lead here in my cube and she says that we should be pushing a fix for this early next week. What will likely happen is everyone will get another copy of the mail. Anyone who puts in a ticket about it over the weekend will have the quest item added to all their characters.

12-10-2010, 08:05 PM	#18
Tigress Loremaster Join Date: Jun 2009 Posts: 1,739	Amnerys wrote: I've got our CS lead here in my cube and she says that we should be pushing a fix for this early next week. What will likely happen is everyone will get another copy of the mail. Anyone who puts in a ticket about it over the weekend will have the quest item added to all their characters. next week? wow. thats a long time for a short event, yes? arent there daily gifts that those ppl won't get? when does frostfell end? i looked on zam but could not see an end date. why cant they just send a massive email out to all players again? that could happen sooner, am i right? (if ppl get a dup, they get a dup. they cant do the quest twice.) p.s. i was not affected by this glitch bc i read the mail before the merge for all my characters "just in case". call me paranoid... yes, its true! i didnt do it for my test server guys, though.

12-10-2010, 09:40 PM	#19
Tedorikk Loremaster Join Date: Nov 2004 Posts: 13	Amnerys wrote: I've got our CS lead here in my cube and she says that we should be pushing a fix for this early next week. What will likely happen is everyone will get another copy of the mail. Anyone who puts in a ticket about it over the weekend will have the quest item added to all their characters. Please pardon my confusion Amnerys, but are you saying that in Addition to a fix next week, those that choose to /petition (ticket) per character ...will have this addressed over the weekend, or do we simply need to enter One ticket per account with a character list/location ? thank you once again -

12-10-2010, 09:44 PM	#20
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	If you put in a ticket now, they should hopefully get to you before the fix goes in... I can't guarantee it because they are getting several tickets, but I imagine they should get it done pretty soon. Feel free to put a ticket in if you want to try for this weekend. If you aren't in a rush and don't want to deal with a ticket, the fix should go in next week. The event runs until January 4th, if my info is correct. Definitely into January, though.

12-10-2010, 10:43 PM	#21
Cyliena Server: Everfrost Guild: Crusaders of Neriak Rank: Colonel Fansite Staff Join Date: Apr 2006 Posts: 3,798	Amnerys wrote: If you put in a ticket now, they should hopefully get to you before the fix goes in... I can't guarantee it because they are getting several tickets, but I imagine they should get it done pretty soon. Feel free to put a ticket in if you want to try for this weekend. If you aren't in a rush and don't want to deal with a ticket, the fix should go in next week. The event runs until January 4th, if my info is correct. Definitely into January, though. January 6th is the estimate Kaitheel had given. Wouldn't complain if it was extended another day or two to compensate for the merges as well.

12-11-2010, 12:53 PM	#22
nameless_one Loremaster Join Date: Dec 2008 Posts: 3	Amnerys wrote: If you put in a ticket now, they should hopefully get to you before the fix goes in... I can't guarantee it because they are getting several tickets, but I imagine they should get it done pretty soon. Feel free to put a ticket in if you want to try for this weekend. If you aren't in a rush and don't want to deal with a ticket, the fix should go in next week. The event runs until January 4th, if my info is correct. Definitely into January, though. Thank you Amnerys, I got my ticket resolved. A GM sent me the items to all my characters on my account.

12-12-2010, 07:57 PM	#23
Tedorikk Loremaster Join Date: Nov 2004 Posts: 13	Amnerys wrote: If you put in a ticket now, they should hopefully get to you before the fix goes in... I can't guarantee it because they are getting several tickets, but I imagine they should get it done pretty soon. Feel free to put a ticket in if you want to try for this weekend. If you aren't in a rush and don't want to deal with a ticket, the fix should go in next week. The event runs until January 4th, if my info is correct. Definitely into January, though. Thank you again Amnerys - I did as you suggested, very early Sunday Morning and within a couple hours GM Zygarthe had emailed me about having taken care of it - Thanks to you both