Can't Sync My Station Account To My Game Account

primezeppelin · 10-19-2012, 09:04 PM

I'm having a problem where my station account is not linked to my game account. I bought a couple of those prepaid cards and have 4000 station cash in my station account but I can't get it into the game. I followed some online instructions on how to sync it but nothing is working. I had to create a station account with a different name than my game account name so that could be part of the problem but I don't know how to fix that. I'm also on the steam client if that makes any difference. I was hoping someone would help sync this because I'm afraid if I buy the expansion it won't get linked to my account and 40$ is a lot of money to throw to the wind plus I have all this station cash I can't use. Thanks in advance for any help.

tkia · 10-20-2012, 11:39 AM

You've basically got 2 different accounts there and the cash is on the new one. The only way to sort that out is by contacting the billing people via phone or live chat. They won't do it via the forums as they'll need to ask for personal details to verify the accounts.

TSR-AlexS · 10-20-2012, 03:02 PM

You may also want to submit a support ticket to our Billing team so we can figure out what's going on.

primezeppelin · 10-20-2012, 08:00 PM

TSR-AlexS wrote:

You may also want to submit a support ticket to our Billing team so we can figure out what's going on.

I'll try that. What is the link for billing team? Thanks.

TSR-AlexS · 10-21-2012, 08:41 PM

primezeppelin wrote:

TSR-AlexS wrote:
You may also want to submit a support ticket to our Billing team so we can figure out what's going on.
I'll try that. What is the link for billing team? Thanks.

Righter here mate: Billing, and Technical Support

10-20-2012, 03:02 PM	#3
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	You may also want to submit a support ticket to our Billing team so we can figure out what's going on. __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

10-20-2012, 08:00 PM	#4
primezeppelin Guardian Join Date: Mar 2012 Posts: 24	TSR-AlexS wrote: You may also want to submit a support ticket to our Billing team so we can figure out what's going on. I'll try that. What is the link for billing team? Thanks.

10-21-2012, 08:41 PM	#5
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	primezeppelin wrote: TSR-AlexS wrote: You may also want to submit a support ticket to our Billing team so we can figure out what's going on. I'll try that. What is the link for billing team? Thanks. Righter here mate: Billing, and Technical Support __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

10-19-2012, 09:04 PM	#1
primezeppelin Guardian Join Date: Mar 2012 Posts: 24	I'm having a problem where my station account is not linked to my game account. I bought a couple of those prepaid cards and have 4000 station cash in my station account but I can't get it into the game. I followed some online instructions on how to sync it but nothing is working. I had to create a station account with a different name than my game account name so that could be part of the problem but I don't know how to fix that. I'm also on the steam client if that makes any difference. I was hoping someone would help sync this because I'm afraid if I buy the expansion it won't get linked to my account and 40$ is a lot of money to throw to the wind plus I have all this station cash I can't use. Thanks in advance for any help.

10-20-2012, 11:39 AM	#2
tkia Tester Join Date: Dec 2004 Posts: 577	You've basically got 2 different accounts there and the cash is on the new one. The only way to sort that out is by contacting the billing people via phone or live chat. They won't do it via the forums as they'll need to ask for personal details to verify the accounts.