The SOE Authenticator - Now Available at SOE.com!

Amnerys · 08-12-2011, 06:50 PM

Announced at Fan Faire 2011, the SOE Authenticator offers added account security to SOE Station Accounts.

The SOE Authenticator is a supplemental authentication method for your Station Account giving you the security of Two-Factor Authentication. This additional layer of security is designed to help thwart and prevent unauthorized access to your account. The SOE Authenticator provides you with a unique, one-time authenticator code (PIN) to use in conjunction with your regular password.

Misuko · 08-12-2011, 08:40 PM

The announcement specifically mentions iPhone and Android for the mobile authenticator. Are there any plans/possibilities of getting a BlackBerry app too?

Xalmat · 08-12-2011, 09:14 PM

Misuko@Antonia Bayle wrote:

The announcement specifically mentions iPhone and Android for the mobile authenticator. Are there any plans/possibilities of getting a BlackBerry app too?

People still use BlackBerries these days?

Sarcasm aside, that's a good point.

Maisland · 08-13-2011, 11:28 AM

So... are these only available for players with Station Access accounts? I tried to buy one of the hardware devises and got an error.

Cratoh · 08-13-2011, 11:46 AM

You lose everyone's details, shut servers down for weeks, generally really drop the ball.

Then you come up with a device that helps prevent this, and you want to charge people for it??

You're having a laugh.

Edited to add..

Shame on you.

Ahlana · 08-13-2011, 01:01 PM

Cratoh wrote:

You lose everyone's details, shut servers down for weeks, generally really drop the ball.
Then you come up with a device that helps prevent this, and you want to charge people for it??
You're having a laugh.
Edited to add..
Shame on you.

There is (or going to be) a free Android/IPhone version of this. As hardware is not made out of thin air.. I think $10 (which includes shipping in the USA) is not too shabby or shameful at all.

feldon30 · 08-13-2011, 01:13 PM

If they mailed these out for free, people would complain that the design of the EQ2 graphic "sticker" is not to their taste, or it doesn't have a backlight, or it's too heavy/bulky/plasticky, or demand that John Smedley mail everyone $100.

Cratoh · 08-13-2011, 04:14 PM

feldon30 wrote:

If they mailed these out for free, people would complain that the design of the EQ2 graphic "sticker" is not to their taste, or it doesn't have a backlight, or it's too heavy/bulky/plasticky, or demand that John Smedley mail everyone $100.

I think it would be fine to just pay postage/packing on them. The probably cost a few cents to make, and cost $10 bucks.

Zehl_Ice-Fire · 08-13-2011, 04:48 PM

Paypal sent me one of those a few years ago... free, and I don't even pay a subscription to Paypal.

Xalmat · 08-13-2011, 04:49 PM

Zarandar@Oasis wrote:

So... are these only available for players with Station Access accounts? I tried to buy one of the hardware devises and got an error.

I don't have a Station Access account and I was able to buy one just fine.

ffd700 · 08-13-2011, 06:35 PM

Are these for only logging on to the Soe.com account management site, or also for logging into the actual game?

Also, how long are the codes good for once you push the button? I've used SecurID in the past and their codes change every 60 seconds. Do you have to push the button inbetween each login?

Will there ever be a USB model that would be required to be plugged in to the actual machine logging on?

Vashek · 08-14-2011, 12:29 AM

Any chance of this being available for Windows Phone 7 please?

Rijacki · 08-14-2011, 01:13 AM

Cratoh wrote:

feldon30 wrote:
If they mailed these out for free, people would complain that the design of the EQ2 graphic "sticker" is not to their taste, or it doesn't have a backlight, or it's too heavy/bulky/plasticky, or demand that John Smedley mail everyone $100.
I think it would be fine to just pay postage/packing on them. The probably cost a few cents to make, and cost $10 bucks.

SOE isn't manufacturing them. They have to pay someone else to do the manufacturing. Plus, they have software in the devices and software on a server to provide the sync for the algorithm for the numbers. None of that is free.

SOE -is- paying the shipping for US. International has a higher shipping cost.

Cratoh · 08-14-2011, 04:02 AM

Rijacki wrote:

Cratoh wrote:
feldon30 wrote:
If they mailed these out for free, people would complain that the design of the EQ2 graphic "sticker" is not to their taste, or it doesn't have a backlight, or it's too heavy/bulky/plasticky, or demand that John Smedley mail everyone $100.
I think it would be fine to just pay postage/packing on them. The probably cost a few cents to make, and cost $10 bucks.
SOE isn't manufacturing them. They have to pay someone else to do the manufacturing. Plus, they have software in the devices and software on a server to provide the sync for the algorithm for the numbers. None of that is free.
SOE -is- paying the shipping for US. International has a higher shipping cost.

I realsie soe is not making them themselves. Still they are likely to be a few cents each.

Trensharo · 08-14-2011, 04:06 AM

Xiara@Antonia Bayle wrote:

Any chance of this being available for Windows Phone 7 please?

+1

Blizzard got theirs out fast. I expect RIFT to have one out soon. Suprised it took this long for them to implement this, TBQH.

feldon30 · 08-14-2011, 09:40 AM

ffd700 wrote:

Are these for logging on to the Soe.com account management site, or also for logging into the actual game?

Both. And the forums too.

ffd700 wrote:

Also, how long are the codes good for once you push the button? I've used SecurID in the past and their codes change every 60 seconds. Do you have to push the button inbetween each login?

60 seconds. Why would you need to login multiple times?

ffd700 wrote:

Will there ever be a USB model that would be required to be plugged in to the actual machine logging on?

I doubt it.

ffd700 · 08-14-2011, 11:52 AM

feldon30 wrote:

ffd700 wrote:
Also, how long are the codes good for once you push the button? I've used SecurID in the past and their codes change every 60 seconds. Do you have to push the button inbetween each login?
60 seconds. Why would you need to login multiple times?

Well say you get done with your gaming session and you log off and then log back in later, would you be using the same code that was generated from the first time you logged on or would it have automatically generated a new one like a SecurID key fob, or would you have to hit the button on it again to generate a new number?

Senya · 08-14-2011, 11:57 AM

Each time you login you press the button to generate a code.

Bremer · 08-14-2011, 12:33 PM

Xalmat wrote:

Misuko@Antonia Bayle wrote:
The announcement specifically mentions iPhone and Android for the mobile authenticator. Are there any plans/possibilities of getting a BlackBerry app too?
People still use BlackBerries these days?
Sarcasm aside, that's a good point.

Just a few days ago I heard Blackberries are awesome for planning riots and pillaging.

Xalmat · 08-14-2011, 12:49 PM

Bremer wrote:

Just a few days ago I heard Blackberries are awesome for planning riots and pillaging.

Reminds me of a joke...

Amnerys · 08-14-2011, 03:34 PM

Thanks Feldon, Rijacki and Senya for answering those questions quickly!

The 60-second time-out is for security. You wouldn't want to keep the same number all day or longer, or you'd kinda lose out on the main purpose of the device. SMILEY

And nope, we're not making money on these. Also, they've been in the works for over a year (we talked about them at Fan Faire 2010) and it honestly can take that long for all of the back-end to be set up, along with placing the order, arranging for the art, syncing the technology, and then of course there are those pesky contracts and the red tape to deal with.

As for Blackberry, I'm not sure, but I can try to find out for you. And if anyone is interested in reading more about the company that makes these and their technology, here's the link. (Their URL is also on the back of the key fob.)

ffd700 · 08-14-2011, 04:35 PM

Amnerys wrote:

...
The 60-second time-out is for security. You wouldn't want to keep the same number all day or longer, or you'd kinda lose out on the main purpose of the device.
...

That's what I'm curious about though. Does the display update on it's own every 60 seconds with a new number, like SecurID, or does it require you to push that button on it?

( I only keep referencing SecurID since that's the only key fob I've had any experience with in the past. )

Rhyashaa · 08-14-2011, 06:07 PM

The code updates every 60 seconds but you don't see it unless you push the button. Does that make sense?

ffd700 · 08-14-2011, 06:22 PM

Rhyashaa@Kithicor wrote:

The code updates every 60 seconds but you don't see it unless you push the button. Does that make sense?

Ah, ok that makes more sense anyway, thanks.

Lodrelhai · 08-14-2011, 06:26 PM

What happens if you lose it or the battery dies?

Wingrider01 · 08-14-2011, 08:09 PM

Lodrelhai wrote:

What happens if you lose it or the battery dies?

going on the current one I use for the other game you will need to remove it from the account, supposedly the battery is good for at least 5 years

Lodrelhai · 08-14-2011, 10:10 PM

Wingrider01 wrote:

Lodrelhai wrote:
What happens if you lose it or the battery dies?
going on the current one I use for the other game you will need to remove it from the account, supposedly the battery is good for at least 5 years

But how do you remove it from the account if you need it to log into the account? Have to go through the same authentication as if you forgot your password?

5-year guarantee on the authenticator is nice. Though it occurs to me if SOE had these back when I first signed up, I'd probably be looking for my third now.

ArivenGemini · 08-14-2011, 11:57 PM

Lodrelhai wrote:

Wingrider01 wrote:
Lodrelhai wrote:
What happens if you lose it or the battery dies?
going on the current one I use for the other game you will need to remove it from the account, supposedly the battery is good for at least 5 years
But how do you remove it from the account if you need it to log into the account? Have to go through the same authentication as if you forgot your password?
5-year guarantee on the authenticator is nice. Though it occurs to me if SOE had these back when I first signed up, I'd probably be looking for my third now.

You would probably have to call in to tech support and prove who you are to their satisfaction to have your account unflagged for it.

Once every few years isn't that hard a burden, especially when these can prevent your account from walking off without you... having the authenticator is a great boost to security.

Personally I don't like the "mobile" ones, since so far the implementations I have see on other games tend to have issues if you have to wipe and reload your phone since its a new install.. the authenticator has a different security id, so you have to either be sure its removed from your account before that happens (hard if you lose your phone or something) or call in to tech support.

SMILEY

Rhyashaa · 08-15-2011, 03:13 AM

Lodrelhai wrote:

What happens if you lose it or the battery dies?

You have to call customer service, verify your identity to their satisfaction, and they remove the authenticator from your account. If you find it later you can always re-add it to the account.

Battery is supposedly good for 5 years. I have yet to hear of anyone's battery dying on them (Blizz's authenticator).

BulletHole · 08-17-2011, 05:42 PM

Cratoh wrote:

You lose everyone's details, shut servers down for weeks, generally really drop the ball.
Then you come up with a device that helps prevent this, and you want to charge people for it??
You're having a laugh.
Edited to add..
Shame on you.

This isn't going to protect your credit card info that sony lost. Only your plat. lol

08-12-2011, 09:14 PM	#3
Xalmat EQ2Achieve.com Join Date: Nov 2004 Location: Phoenix, AZ Posts: 5,895	Misuko@Antonia Bayle wrote: The announcement specifically mentions iPhone and Android for the mobile authenticator. Are there any plans/possibilities of getting a BlackBerry app too? People still use BlackBerries these days? Sarcasm aside, that's a good point. __________________ EQ2Achieve - Your guide to all EverQuest II Achievements

08-13-2011, 11:46 AM	#5
Cratoh Loremaster Join Date: Apr 2009 Posts: 458	You lose everyone's details, shut servers down for weeks, generally really drop the ball. Then you come up with a device that helps prevent this, and you want to charge people for it?? You're having a laugh. Edited to add.. Shame on you. __________________ Expand Krono! Expacs/Transfers etc! Forum - 1. a meeting or assembly for the open discussion of subjects of public interest Censorship - deleting parts of publications or correspondence. "Where there is official censorship it is a sign that speech is serious"

08-13-2011, 01:01 PM	#6
Ahlana Loremaster Join Date: Dec 2004 Posts: 2,238	Cratoh wrote: You lose everyone's details, shut servers down for weeks, generally really drop the ball. Then you come up with a device that helps prevent this, and you want to charge people for it?? You're having a laugh. Edited to add.. Shame on you. There is (or going to be) a free Android/IPhone version of this. As hardware is not made out of thin air.. I think $10 (which includes shipping in the USA) is not too shabby or shameful at all. __________________

08-13-2011, 01:13 PM	#7
feldon30 Fansite Staff Join Date: Mar 2007 Posts: 5,424	If they mailed these out for free, people would complain that the design of the EQ2 graphic "sticker" is not to their taste, or it doesn't have a backlight, or it's too heavy/bulky/plasticky, or demand that John Smedley mail everyone $100. __________________ .. EQ2Wire.com \| EQ2U - Character, Item, Spell, and Guild Data

08-13-2011, 04:14 PM	#8
Cratoh Loremaster Join Date: Apr 2009 Posts: 458	feldon30 wrote: If they mailed these out for free, people would complain that the design of the EQ2 graphic "sticker" is not to their taste, or it doesn't have a backlight, or it's too heavy/bulky/plasticky, or demand that John Smedley mail everyone $100. I think it would be fine to just pay postage/packing on them. The probably cost a few cents to make, and cost $10 bucks. __________________ Expand Krono! Expacs/Transfers etc! Forum - 1. a meeting or assembly for the open discussion of subjects of public interest Censorship - deleting parts of publications or correspondence. "Where there is official censorship it is a sign that speech is serious"

08-12-2011, 06:50 PM	#1
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	Announced at Fan Faire 2011, the SOE Authenticator offers added account security to SOE Station Accounts. The SOE Authenticator is a supplemental authentication method for your Station Account giving you the security of Two-Factor Authentication. This additional layer of security is designed to help thwart and prevent unauthorized access to your account. The SOE Authenticator provides you with a unique, one-time authenticator code (PIN) to use in conjunction with your regular password.

08-12-2011, 08:40 PM	#2
Misuko Server: Antonia Bayle Guild: First Lords Rank: Baron (100,0001-1,000,000) Loremaster Join Date: Jan 2007 Posts: 4	The announcement specifically mentions iPhone and Android for the mobile authenticator. Are there any plans/possibilities of getting a BlackBerry app too?

08-13-2011, 11:28 AM	#4
Maisland Loremaster Join Date: Mar 2005 Posts: 231	So... are these only available for players with Station Access accounts? I tried to buy one of the hardware devises and got an error.

08-13-2011, 04:48 PM	#9
Zehl_Ice-Fire Loremaster Join Date: Mar 2005 Location: NJ / Unrest Posts: 1,858	Paypal sent me one of those a few years ago... free, and I don't even pay a subscription to Paypal. __________________ Zehl of Unrest SK DE/Provisioner/Transmuter/Tinkerer, Fashion Police Chief of Norrath & quest freak Deyala: 1/2 Elf brig/Carp/Tinker backstabbing vixen Katayira: DE Inquisitor/Alchemist/Tinker Musette: Evil Pixie Dirge/tailor also max woodworker, jeweler, and armorer ask me for FB

08-13-2011, 04:49 PM	#10
Xalmat EQ2Achieve.com Join Date: Nov 2004 Location: Phoenix, AZ Posts: 5,895	Zarandar@Oasis wrote: So... are these only available for players with Station Access accounts? I tried to buy one of the hardware devises and got an error. I don't have a Station Access account and I was able to buy one just fine. __________________ EQ2Achieve - Your guide to all EverQuest II Achievements

08-13-2011, 06:35 PM	#11
ffd700 Lord Join Date: Jul 2010 Posts: 318	Are these for only logging on to the Soe.com account management site, or also for logging into the actual game? Also, how long are the codes good for once you push the button? I've used SecurID in the past and their codes change every 60 seconds. Do you have to push the button inbetween each login? Will there ever be a USB model that would be required to be plugged in to the actual machine logging on?

08-14-2011, 12:29 AM	#12
Vashek Loremaster Join Date: Nov 2004 Posts: 24	Any chance of this being available for Windows Phone 7 please?

08-14-2011, 01:13 AM	#13
Rijacki Tester Join Date: Nov 2004 Posts: 7,842	Cratoh wrote: feldon30 wrote: If they mailed these out for free, people would complain that the design of the EQ2 graphic "sticker" is not to their taste, or it doesn't have a backlight, or it's too heavy/bulky/plasticky, or demand that John Smedley mail everyone $100. I think it would be fine to just pay postage/packing on them. The probably cost a few cents to make, and cost $10 bucks. SOE isn't manufacturing them. They have to pay someone else to do the manufacturing. Plus, they have software in the devices and software on a server to provide the sync for the algorithm for the numbers. None of that is free. SOE -is- paying the shipping for US. International has a higher shipping cost. __________________

08-14-2011, 04:02 AM	#14
Cratoh Loremaster Join Date: Apr 2009 Posts: 458	Rijacki wrote: Cratoh wrote: feldon30 wrote: If they mailed these out for free, people would complain that the design of the EQ2 graphic "sticker" is not to their taste, or it doesn't have a backlight, or it's too heavy/bulky/plasticky, or demand that John Smedley mail everyone $100. I think it would be fine to just pay postage/packing on them. The probably cost a few cents to make, and cost $10 bucks. SOE isn't manufacturing them. They have to pay someone else to do the manufacturing. Plus, they have software in the devices and software on a server to provide the sync for the algorithm for the numbers. None of that is free. SOE -is- paying the shipping for US. International has a higher shipping cost. I realsie soe is not making them themselves. Still they are likely to be a few cents each. __________________ Expand Krono! Expacs/Transfers etc! Forum - 1. a meeting or assembly for the open discussion of subjects of public interest Censorship - deleting parts of publications or correspondence. "Where there is official censorship it is a sign that speech is serious"

08-14-2011, 04:06 AM	#15
Trensharo Loremaster Join Date: Jul 2008 Posts: 524	Xiara@Antonia Bayle wrote: Any chance of this being available for Windows Phone 7 please? +1 Blizzard got theirs out fast. I expect RIFT to have one out soon. Suprised it took this long for them to implement this, TBQH.

08-14-2011, 09:40 AM	#16
feldon30 Fansite Staff Join Date: Mar 2007 Posts: 5,424	ffd700 wrote: Are these for logging on to the Soe.com account management site, or also for logging into the actual game? Both. And the forums too. ffd700 wrote: Also, how long are the codes good for once you push the button? I've used SecurID in the past and their codes change every 60 seconds. Do you have to push the button inbetween each login? 60 seconds. Why would you need to login multiple times? ffd700 wrote: Will there ever be a USB model that would be required to be plugged in to the actual machine logging on? I doubt it. __________________ .. EQ2Wire.com \| EQ2U - Character, Item, Spell, and Guild Data

08-14-2011, 11:52 AM	#17
ffd700 Lord Join Date: Jul 2010 Posts: 318	feldon30 wrote: ffd700 wrote: Also, how long are the codes good for once you push the button? I've used SecurID in the past and their codes change every 60 seconds. Do you have to push the button inbetween each login? 60 seconds. Why would you need to login multiple times? Well say you get done with your gaming session and you log off and then log back in later, would you be using the same code that was generated from the first time you logged on or would it have automatically generated a new one like a SecurID key fob, or would you have to hit the button on it again to generate a new number?

08-14-2011, 11:57 AM	#18
Senya Loremaster Join Date: Dec 2009 Location: The Ironforge Exchange Posts: 1,754	Each time you login you press the button to generate a code. __________________ Click image for a list of my completed projects.

08-14-2011, 12:33 PM	#19
Bremer Loremaster Join Date: Nov 2004 Posts: 1,902	Xalmat wrote: Misuko@Antonia Bayle wrote: The announcement specifically mentions iPhone and Android for the mobile authenticator. Are there any plans/possibilities of getting a BlackBerry app too? People still use BlackBerries these days? Sarcasm aside, that's a good point. Just a few days ago I heard Blackberries are awesome for planning riots and pillaging.

08-14-2011, 12:49 PM	#20
Xalmat EQ2Achieve.com Join Date: Nov 2004 Location: Phoenix, AZ Posts: 5,895	Bremer wrote: Just a few days ago I heard Blackberries are awesome for planning riots and pillaging. Reminds me of a joke... __________________ EQ2Achieve - Your guide to all EverQuest II Achievements

08-14-2011, 03:34 PM	#21
Amnerys Community Team Join Date: Jun 2008 Posts: 2,317	Thanks Feldon, Rijacki and Senya for answering those questions quickly! The 60-second time-out is for security. You wouldn't want to keep the same number all day or longer, or you'd kinda lose out on the main purpose of the device. And nope, we're not making money on these. Also, they've been in the works for over a year (we talked about them at Fan Faire 2010) and it honestly can take that long for all of the back-end to be set up, along with placing the order, arranging for the art, syncing the technology, and then of course there are those pesky contracts and the red tape to deal with. As for Blackberry, I'm not sure, but I can try to find out for you. And if anyone is interested in reading more about the company that makes these and their technology, here's the link. (Their URL is also on the back of the key fob.)

08-14-2011, 04:35 PM	#22
ffd700 Lord Join Date: Jul 2010 Posts: 318	Amnerys wrote: ... The 60-second time-out is for security. You wouldn't want to keep the same number all day or longer, or you'd kinda lose out on the main purpose of the device. ... That's what I'm curious about though. Does the display update on it's own every 60 seconds with a new number, like SecurID, or does it require you to push that button on it? ( I only keep referencing SecurID since that's the only key fob I've had any experience with in the past. )

08-14-2011, 06:07 PM	#23
Rhyashaa Server: Kithicor Loremaster Join Date: Mar 2006 Location: Louisiana Posts: 88	The code updates every 60 seconds but you don't see it unless you push the button. Does that make sense?

08-14-2011, 06:22 PM	#24
ffd700 Lord Join Date: Jul 2010 Posts: 318	Rhyashaa@Kithicor wrote: The code updates every 60 seconds but you don't see it unless you push the button. Does that make sense? Ah, ok that makes more sense anyway, thanks.

08-14-2011, 06:26 PM	#25
Lodrelhai Loremaster Join Date: Dec 2004 Posts: 1,271	What happens if you lose it or the battery dies?

08-14-2011, 08:09 PM	#26
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Lodrelhai wrote: What happens if you lose it or the battery dies? going on the current one I use for the other game you will need to remove it from the account, supposedly the battery is good for at least 5 years __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

08-14-2011, 10:10 PM	#27
Lodrelhai Loremaster Join Date: Dec 2004 Posts: 1,271	Wingrider01 wrote: Lodrelhai wrote: What happens if you lose it or the battery dies? going on the current one I use for the other game you will need to remove it from the account, supposedly the battery is good for at least 5 years But how do you remove it from the account if you need it to log into the account? Have to go through the same authentication as if you forgot your password? 5-year guarantee on the authenticator is nice. Though it occurs to me if SOE had these back when I first signed up, I'd probably be looking for my third now.

08-14-2011, 11:57 PM	#28
ArivenGemini Loremaster Join Date: Nov 2004 Posts: 1,260	Lodrelhai wrote: Wingrider01 wrote: Lodrelhai wrote: What happens if you lose it or the battery dies? going on the current one I use for the other game you will need to remove it from the account, supposedly the battery is good for at least 5 years But how do you remove it from the account if you need it to log into the account? Have to go through the same authentication as if you forgot your password? 5-year guarantee on the authenticator is nice. Though it occurs to me if SOE had these back when I first signed up, I'd probably be looking for my third now. You would probably have to call in to tech support and prove who you are to their satisfaction to have your account unflagged for it. Once every few years isn't that hard a burden, especially when these can prevent your account from walking off without you... having the authenticator is a great boost to security. Personally I don't like the "mobile" ones, since so far the implementations I have see on other games tend to have issues if you have to wipe and reload your phone since its a new install.. the authenticator has a different security id, so you have to either be sure its removed from your account before that happens (hard if you lose your phone or something) or call in to tech support. __________________

08-15-2011, 03:13 AM	#29
Rhyashaa Server: Kithicor Loremaster Join Date: Mar 2006 Location: Louisiana Posts: 88	Lodrelhai wrote: What happens if you lose it or the battery dies? You have to call customer service, verify your identity to their satisfaction, and they remove the authenticator from your account. If you find it later you can always re-add it to the account. Battery is supposedly good for 5 years. I have yet to hear of anyone's battery dying on them (Blizz's authenticator).

08-17-2011, 05:42 PM	#30
BulletHole Loremaster Join Date: Feb 2005 Location: Right behind you Posts: 25	Cratoh wrote: You lose everyone's details, shut servers down for weeks, generally really drop the ball. Then you come up with a device that helps prevent this, and you want to charge people for it?? You're having a laugh. Edited to add.. Shame on you. This isn't going to protect your credit card info that sony lost. Only your plat. lol