Not getting e-mail notifications about tracked threads

Te'ana · 03-24-2012, 01:19 AM

I used to get e-mail notifications whenever a thread I had posted in had a new post. I also used to get email notifications when I marked a thread to be watched. I have recently stopped getting these emails. I checked my profile and the email address listed is correct. I also made sure that my mail provider had this forum listed as a contact so that mail would not get diverted to spam. It appears that this functionality has been removed or negated in some way.

Te'ana · 03-31-2012, 11:19 PM

I will assume this is personal unless I hear otherwise. This is really a a "not nice " situation.

TSR-MattG · 04-02-2012, 05:25 PM

Trust me, it's not personal - our forum software does not discriminate against anyone SMILEY

It does look however like both your posts were during hours I was not in the office, so sorry for missing you!

In your profile page on the forum, do you have this option turned on?

"

Send e-mail notification when someone leaves a comment:An e-mail is sent when someone replies to a message you have posted. This option may be changed when writing the message

Yes No

"

Te'ana · 04-03-2012, 12:00 AM

LOL, I was getting worried SMILEY

I have both options checked properly. I still get promo mails and CS mail from SOE, so the e-mail address associated with my account is correct too.

Mystfit · 04-06-2012, 02:18 PM

I, too, have a few thread *watched* which used to send me messages whenever someone added to a thread. I do not have the above checked as I don't want alets each time someone responds to a thread I ahve posted in, but want alerts when someone posts in a thread I am interested in, but may not have replied.

In my case, I watch my server's guide thread to get alerted when a guides posts about events. This used to work until a month or two ago, when it stopped sending me the emails. On my end, I made no changes between when it started and didn't start sending alerts.

Dethdlr · 04-09-2012, 12:01 PM

I'm in the same boat. Forums had scheduled down time a month or two ago and ever since they came back up, I've not gotten a single notification email about new posts in watched threads. That feature appears to now be broken. SMILEY

Te'ana · 04-11-2012, 02:43 AM

So, any word about what is happening?

TSR-MattG · 04-13-2012, 10:48 PM

Very odd indeed - I'll ping my community contact and track a couple threads, see if I have the problem as well. I'm definitely getting my PM notification emails but not thread tracking

Te'ana · 04-24-2012, 10:19 AM

Any update on this?

Brigh · 05-22-2012, 09:31 AM

This has never worked to my memory. It may have worked so many years ago that I don't remember. Checking the notify me box on threads/posts I make never does.

Clicking Watch this Topic does nothing other than changing the text to Unwatch this Topic.

Lempo · 05-22-2012, 09:49 AM

Brigh wrote:

This has never worked to my memory.

Thist worked just fine until someone decided that having to log in to the forums multiple times each day was much more secure, then decided to expire your cookie after 20 minutes, and left that for everyone to deal with for days on end.

CoLD MeTaL · 07-26-2012, 05:49 PM

TSR-MattG wrote:

Very odd indeed - I'll ping my community contact and track a couple threads, see if I have the problem as well. I'm definitely getting my PM notification emails but not thread tracking

Check and make sure the forums are pointed at a valid SMTP server?

04-03-2012, 12:00 AM	#4
Te'ana Tester Join Date: Dec 2004 Location: Texas Posts: 1,807	LOL, I was getting worried I have both options checked properly. I still get promo mails and CS mail from SOE, so the e-mail address associated with my account is correct too.

04-06-2012, 02:18 PM	#5
Mystfit Loremaster Join Date: Sep 2005 Posts: 2,984	I, too, have a few thread watched which used to send me messages whenever someone added to a thread. I do not have the above checked as I don't want alets each time someone responds to a thread I ahve posted in, but want alerts when someone posts in a thread I am interested in, but may not have replied. In my case, I watch my server's guide thread to get alerted when a guides posts about events. This used to work until a month or two ago, when it stopped sending me the emails. On my end, I made no changes between when it started and didn't start sending alerts. __________________

04-09-2012, 12:01 PM	#6
Dethdlr Server: Butcherblock Guild: Advent of Valor Rank: Council Leader Fansite Staff Join Date: May 2005 Posts: 673	I'm in the same boat. Forums had scheduled down time a month or two ago and ever since they came back up, I've not gotten a single notification email about new posts in watched threads. That feature appears to now be broken. __________________ EQ2U Lead Programmer \|Dethdlr's Adornment Calculator \| EQ2Wire.com Columnist

04-13-2012, 10:48 PM	#8
TSR-MattG Customer Service Join Date: Dec 2010 Posts: 326	Very odd indeed - I'll ping my community contact and track a couple threads, see if I have the problem as well. I'm definitely getting my PM notification emails but not thread tracking __________________ -TSR Matt G.

05-22-2012, 09:31 AM	#10
Brigh Loremaster Join Date: Nov 2004 Posts: 3,159	This has never worked to my memory. It may have worked so many years ago that I don't remember. Checking the notify me box on threads/posts I make never does. Clicking Watch this Topic does nothing other than changing the text to Unwatch this Topic. __________________ Anything you can achieve through hard work, you can also just buy. -Stephen Colbert CoD3 double XP Rank Up promotion lesson for kids

03-24-2012, 01:19 AM	#1
Te'ana Tester Join Date: Dec 2004 Location: Texas Posts: 1,807	I used to get e-mail notifications whenever a thread I had posted in had a new post. I also used to get email notifications when I marked a thread to be watched. I have recently stopped getting these emails. I checked my profile and the email address listed is correct. I also made sure that my mail provider had this forum listed as a contact so that mail would not get diverted to spam. It appears that this functionality has been removed or negated in some way.

03-31-2012, 11:19 PM	#2
Te'ana Tester Join Date: Dec 2004 Location: Texas Posts: 1,807	I will assume this is personal unless I hear otherwise. This is really a a "not nice " situation.

04-11-2012, 02:43 AM	#7
Te'ana Tester Join Date: Dec 2004 Location: Texas Posts: 1,807	So, any word about what is happening?

04-24-2012, 10:19 AM	#9
Te'ana Tester Join Date: Dec 2004 Location: Texas Posts: 1,807	Any update on this?

05-22-2012, 09:49 AM	#11
Lempo Loremaster Join Date: Aug 2010 Posts: 2,179	Brigh wrote: This has never worked to my memory. Thist worked just fine until someone decided that having to log in to the forums multiple times each day was much more secure, then decided to expire your cookie after 20 minutes, and left that for everyone to deal with for days on end. __________________ All actions have consequences and repercussions. Somewhere in Norrath a guild is about to dissolve.

07-26-2012, 05:49 PM	#12
CoLD MeTaL Loremaster Join Date: Apr 2005 Posts: 3,217	TSR-MattG wrote: Very odd indeed - I'll ping my community contact and track a couple threads, see if I have the problem as well. I'm definitely getting my PM notification emails but not thread tracking Check and make sure the forums are pointed at a valid SMTP server? __________________