Can't log on using launchpad

[Galtavok]

For some reason I can't enter the game.

I'm using the launchpad (streaming client). When I click the "Play" button, I get this error message:

- I have tried to log on, on 2 diff computers. I get the same error messages.

- I was able to log on without problems about 3-4 hours ago on both computers.

- I have tried to log on 2 different accounts, same problem.

- I have not used the computers for anything else, not installed or un-installed anything, during these past 3-4 hours.

- The path the error-message is refering to (E: ) is my DVD-drive for some reason.

Since nothing has changed client-side on either computer between the succesful and unsucesful log-ins, I feel pretty confident in saying the problem is not with my machine (re-boot, re-install, delete .ini-files, delete cache etc will not help). Any patches or updates been pushed out the last couple of hours?

[Tricepa]

hey

same pb since 1hour

[TSR-JoshuaM]

I just checked the server side logging for your connection attempt and you are returning a 2048 error (which you should be able to see in your LaunchPad.log).  This is a security block error.  While I do not doubt that you did not change anything on your end, things can change without your interaction at all.  Automatic updates, ISP changes, our own updates and client revisions, these can all affect your security software by invalidating any previously set exceptions as the executable has changed enough to be considered different.  These are just ideas of what may be behind the error.

Double check your running firewalls, anti-virus, and security suite software.  This is just a general step, you mention it occurs on another PC so I do believe the block starts in your router or within your ISP.  If double checking all of your own configurations does not prove successful, I do have a test that can help us identify exactly where the block is occurring.

I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.

In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).

This is going to bring up an old “DOS box” don’t worry it’s just text.

You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.

If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.

These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines.

So, all set? Here’s the commands:

   ipconfig /all > c:eq2info.txt 

   tracert unrest.everquest2.com >> c:eq2info.txt

   tracert najena.everquest2.com >> c:eq2info.txt

   tracert befallen.everquest2.com >> c:eq2info.txt

   pathping unrest.everquest2.com >> c:eq2info.txt

   pathping najena.everquest2.com >> c:eq2info.txt

   pathping befallen.everquest2.com >> c:eq2info.txt

If you’re curious what you’re saving for us, try the commands again but without the >’s or the stuff after them. Go ahead, I’ll wait… Pretty confusing huh? Don’t worry I speak gibberish fluently and can translate it for you.

Ok now that you’re done with that, you’ll have a file on your hard drive called “eq2info.txt”. If you go into your hard drive you’ll find it right in the main folder. To get there, just do that Windows key and R trick from earlier, and type C: and press enter. The file will be in there. Just send that file into me, I’ll translate it and figure out what happened to your connection, then I’ll let you know. No worries it’ll be pretty painless, but we might need you to contact another company if it’s not something on your computer that’s doing this.

[Kurbul]

I have the same problem with launching on UK servers.

But, if I switch to US servers, all is ok.

[Pogball]

Also getting this now...

[Dark Ro]

I have this exact problem too, here are my details:

I was playing EQ2 fine for the last 5 days I was playing it about an hour ago. I just bought the DoV expansion through the take flight promotion, while my character was logged in to the game. I closed the game and now every time I try to load the game I get this message.

EverquestII has detected an unrecoverable error and must shutdown.

E:liveeq2gameclientsrcClientApp.cpp (3977):Failed to initialize [Removed for Content] system: error during initialization

(http://eq2.patch.station.sony.com/patch/eq2/assets/common/)00430d09 bc00001d

So far I have tried uninstalling the game and deleting all traces of it in C:UsersPublicSony Online Entertainment

I reinstalled using the latest streaming client (it has a DoV splash screen when I first start it)

It downloads about 68mb then says play. Every time I click play I get the above message.

My boyfriends pc also has eq2 installed on it. I know he logged into the game this morning and everything was fine. I asked him to try after I had this problem and he gets exactly the same message on his computer too.

[Mankind111]

I have same problem.

Nothing new installed or un-installed

[Dark Ro]

Sorry I just wanted to add that I play UK region and this happens when I try to log in to UK.

When I changed the launcher to US it works fine with no error message.

Also I have another SOE game (SWG) is installed here, no problems at all with that launcher / game.

[TSR-JoshuaM]

Give it a few and try again.  We're looking in to some possible causes from our end as well and should have them sorted out asap.

[Barrogi]

Exact same error message here...

(EU - Splitpaw server)

[Sina]

Same problem here.

EU - German: Valor Server

When I change the regional settings to US I can login. So I don't think is client side.

I don't know if this will help. With EU German settings I found this error lines in alertlog.txt everytime I try to login.

build="SOEBuild=7514L" version="SOEVersionString=2011/4/13 15:54:10" build_type="USER OPTIMIZED" ls_address="none" zone="" loc="  0.00   0.00   0.00" performance="3" alert="E:liveeq2gameclientsrcClientResourceFetcher.cpp(53 4): Unexpected asset HTTP result code: 404"build="SOEBuild=7514L" version="SOEVersionString=2011/4/13 15:54:10" build_type="USER OPTIMIZED" ls_address="none" zone="" loc="  0.00   0.00   0.00" performance="3" alert="E:liveeq2gameclientsrcClientResourceFetcher.cpp(57 9): Failed to retrieve manifest.crc"build="SOEBuild=7514L" version="SOEVersionString=2011/4/13 15:54:10" build_type="USER OPTIMIZED" ls_address="none" zone="" loc="  0.00   0.00   0.00" performance="3" alert="E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(18350): sRestoreGammaRamp(): Gamma ramps are not saved"

[Gnorbert]

Same problem-EU-Splitpaw

It was working fine when I logged off last night-no changes on my PC since then (it's been turned off).

I was able to log in using the exe in the EQ2 folder (bypassing the launcher) but I get a grey screen with my UI layed over the top-I can cast and move around but nothing of the actual world is being drawn.

[TSR-JoshuaM]

Phyrah@Innovation wrote:

Same problem here.

EU - German: Valor Server

When I change the regional settings to US I can login. So I don't think is client side.

We'll find out where the block is if its on our end.  In the meantime, just to be thorough, let's see if we can identify anything from you end.  Not claiming its your PCs fault, but we have a test thats run from your end that can identify where a block is occurring even outside of your control.

I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.

In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).

This is going to bring up an old “DOS box” don’t worry it’s just text.

You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.

If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.

These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines.

  Here’s the commands.  Input them 1 at a time.  

   ipconfig /all > c:eq2info.txt 

   tracert unrest.everquest2.com >> c:eq2info.txt

   tracert najena.everquest2.com >> c:eq2info.txt

   tracert befallen.everquest2.com >> c:eq2info.txt

   tracert valor.everquest2.com >> c:eq2info.txt

   pathping unrest.everquest2.com >> c:eq2info.txt

   pathping najena.everquest2.com >> c:eq2info.txt

   pathping befallen.everquest2.com >> c:eq2info.txt

   pathping valor.everquest2.com >> c:eq2info.txt

[Pogball]

How long is 'a few?'...

[TSR-JoshuaM]

Pogball wrote:

How long is 'a few?'...

As in periodically check.  If its an issue our development can fix, you may not be notified right away that it was fixed.

[Risada]

 

Hello, I am all of the sudden getting a Fatal Error trying to login.

I login 3 hours ago and then it wasnt any problem, but now it is.

The error says -

Everquest II has detected an unrecoverable error and must shutdowm

E:liveeq2gameclientsrcClientApp.cpp(3977):

Failed to initialize asset system:error during initialization

(http://eq2.patch.station.sony.com/p...2/asset/common/)

00430d09

So has it been a patch during these hours ive been off and screwed it up for me?

I need help and only have 2 days left on free time.

[TSR-JoshuaM]

Please read over my suggestions posted above.  Our development is working on identifying what may be wrong on our end as well.

[rapier99]

My wife and I have the same problem (2 different computer) on Splitpaw. ISP is VirginMedia.Changing to a US server I can login, so it might be something with the EU servers (considering all people that wrote about servers here were Splitpaw and Valor)

Edit: Which email I should sent the generated file to?

Edit2: Launchpad.log shows *Error: WebApp: log( "Network Security Error: Error #2048 > LOGIN" )

[Risada]

My question was, did you people do anything the last 3 hours? if You did, I mostly think it is on your side. Cause I havent touched the computer and several people have problem.

[Tricepa]

nothing works, I do not understand why you're telling us to do all these commands, we have not changed the game, no server is not working properly, neither storm nor the other, why?

I only reboot my 4 pc and voila, no more, at the same time, some servers were down, I think there is any other explanation, thank you communicate plz

[Barrogi]

Everytime I hit enter after putting in a command you suggested, I get Access denied.

It won't let me paste any copied command in the box either. Prob doing something wrong here.

[rapier99]

I just tried to call the Everquest2.exe directly, and get the following error:

[Melrakki]

Same problem here ... can we get some answers please ?

[flotspe]

Same problem here. I could play without problems this morning but since the late afternoon I get this error. (EU, Splitpaw)

Barrogi@Runnyeye wrote:

Everytime I hit enter after putting in a command you suggested, I get Access denied.

It won't let me paste any copied command in the box either. Prob doing something wrong here.

You need administrator rights for that to work.

Go to All Programs -> Accessories, right-click on "command prompt" and select "run as administrator"

[Barrogi]

flotspe wrote:

You need administrator rights for that to work.

Go to All Programs -> Accessories, right-click on "command prompt" and select "run as administrator"

Thanks!

[Risada]

No problem at all login into Extended version or any other game. Always like this when I try playing Everquest II. Last time you wanted all people to help you out and still it was on your end. Kinda obvious when more and more show up here.

[maolmuaidh]

same problem here on uk splitpaw server

[Eyrike]

Same problem here.

EU - German: Valor Server

I sent the eq2info file to you

[Jamanea]

My husband says the tracert stops in Amsterdam.

I decided to try to log into the US servers, and that was no problem at all. It's the EU servers that give this error.

If this was due to something on our side, I'm sure we wouldn't be able to play on the US servers either?

[Tricepa]

tracer stop in amsterdam too. for storms server