Petition System and Knowledgebase Down

Seidhkona · 04-08-2010, 04:49 PM

When I try /petition in-game I get:

Worse yet, when I try to get to the bookmarked page with the Customer Service phone number, I GET THE SAME BLUE SCREEN OF FAIL!

TSR-DanielH · 04-08-2010, 05:02 PM

Greetings,

Yes, I'm sorry to say that all of our help systems are down at the moment. I can't even open our ticket system to reply to e-mails right now. The error message just updated, though, so we're hoping that it will be up shortly.

TSR-DanielH · 04-08-2010, 06:25 PM

*Update*

According to the information I've received it will be another 2-3 hours before that system is up again. I'll post another update once I receive more information or it comes back up.

04-08-2010, 04:49 PM	#1
Seidhkona Loremaster Join Date: Jan 2006 Posts: 4,115	When I try /petition in-game I get: Worse yet, when I try to get to the bookmarked page with the Customer Service phone number, I GET THE SAME BLUE SCREEN OF FAIL! __________________

04-08-2010, 05:02 PM	#2
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Greetings, Yes, I'm sorry to say that all of our help systems are down at the moment. I can't even open our ticket system to reply to e-mails right now. The error message just updated, though, so we're hoping that it will be up shortly. __________________ Daniel H Technical Support Representative Sony Online Entertainment

04-08-2010, 06:25 PM	#3
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Update According to the information I've received it will be another 2-3 hours before that system is up again. I'll post another update once I receive more information or it comes back up. __________________ Daniel H Technical Support Representative Sony Online Entertainment