0700am or 1000am... gotta decide what time you open customer support...

mabarlow · 11-05-2007, 12:44 PM

If the image disappears again, it's just a screenshot of the help screen when I tried to get some help the first time it said I had to wait til 0700 PST. No biggie, 20 minutes. The second try was what resulted in the screenshot. The pop up said their normal hours are 1000 til 7pm PST, but below it says 7am - 7pm PST. Just conflictin info. Oh well... just trying to downgrade my Station Pass to a regular subscription just to EQ2 to save money. It's the only one I'm playing anyways and too much money just for a few extra character slots.

:^)

re1master · 11-05-2007, 12:45 PM

Yeah I noticed this as well haha.

Gladiia · 11-05-2007, 12:49 PM

I don't see anything, what is it?

mabarlow · 11-05-2007, 12:58 PM

If the image disappears again, it's just a screenshot of the help screen when I tried to get some help the first time it said I had to wait til 0700 PST. No biggie, 20 minutes. The second try was what resulted in the screenshot. The pop up said their normal hours are 1000 til 7pm PST, but below it says 7am - 7pm PST. Just conflictin info. Oh well... just trying to downgrade my Station Pass to a regular subscription just to EQ2 to save money. It's the only one I'm playing anyways and too much money just for a few extra character slots.

:^)

When I go into the subscriptions screen on my account, it only shows the Station Pass (I already have) as a choice... I want to downgrade to just EQ2, but it isn't a choice. I'm probably missing some button or something somewhere, but It should be easy to change my stuff without having to hunt for the right button. I've noticed that is a techinique for a lot of subscriptions. AOL used to be a !@#$ to cancel.

Anyways... just venting and putting it out there for the forums... sorry if it comes off as a troll...

Spyderbite · 11-05-2007, 01:00 PM

I had exactly the same problem this morning. Hope its being looked in to soon as my subscription renews on the 20th.

re1master · 11-05-2007, 01:01 PM

There's what he's getting, for some reason his pic host doesn't like hotlinking.Edit: By the way your clock is off for Daylight savings time.

Gladiia · 11-05-2007, 01:02 PM

rofl, that is messed up :p

mabarlow · 11-05-2007, 01:12 PM

My clock is right, It's now 1111 here in Virginia... EST...

Thanks for fixing pic though. Must be a webshots thing. I don't link pictures much.

Mirrian · 11-05-2007, 02:09 PM

I just downgraded from station access to just eq2 and to do that as near as I could tell the only way is just cancel your station access and wait till your current sub runs out, then reacctivate with just EQ2. Worked for me but like you said I do kinda miss all those extra char slots.

Wingrider01 · 11-05-2007, 02:34 PM

mabarlow wrote:

If the image disappears again, it's just a screenshot of the help screen when I tried to get some help the first time it said I had to wait til 0700 PST. No biggie, 20 minutes. The second try was what resulted in the screenshot. The pop up said their normal hours are 1000 til 7pm PST, but below it says 7am - 7pm PST. Just conflictin info. Oh well... just trying to downgrade my Station Pass to a regular subscription just to EQ2 to save money. It's the only one I'm playing anyways and too much money just for a few extra character slots.
:^)

Check the knowledge base, US support for the SOE games is 10 AM to 7 PM pacific time

Wingrider01 · 11-05-2007, 02:36 PM

Mirrian wrote:

I just downgraded from station access to just eq2 and to do that as near as I could tell the only way is just cancel your station access and wait till your current sub runs out, then reacctivate with just EQ2. Worked for me but like you said I do kinda miss all those extra char slots.

That is the only way, since no refund is given for unused portion of a subscription

Morningside · 11-05-2007, 02:36 PM

And with that this thread is being locked.

11-05-2007, 12:45 PM	#2
re1master Loremaster Join Date: Nov 2004 Posts: 223	Yeah I noticed this as well haha. __________________

11-05-2007, 01:01 PM	#6
re1master Loremaster Join Date: Nov 2004 Posts: 223	There's what he's getting, for some reason his pic host doesn't like hotlinking.Edit: By the way your clock is off for Daylight savings time. __________________

11-05-2007, 02:34 PM	#10
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	mabarlow wrote: If the image disappears again, it's just a screenshot of the help screen when I tried to get some help the first time it said I had to wait til 0700 PST. No biggie, 20 minutes. The second try was what resulted in the screenshot. The pop up said their normal hours are 1000 til 7pm PST, but below it says 7am - 7pm PST. Just conflictin info. Oh well... just trying to downgrade my Station Pass to a regular subscription just to EQ2 to save money. It's the only one I'm playing anyways and too much money just for a few extra character slots. :^) Check the knowledge base, US support for the SOE games is 10 AM to 7 PM pacific time __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

11-05-2007, 02:36 PM	#11
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Mirrian wrote: I just downgraded from station access to just eq2 and to do that as near as I could tell the only way is just cancel your station access and wait till your current sub runs out, then reacctivate with just EQ2. Worked for me but like you said I do kinda miss all those extra char slots. That is the only way, since no refund is given for unused portion of a subscription __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

11-05-2007, 02:36 PM	#12
Morningside Moderator Join Date: Oct 2007 Posts: 127	And with that this thread is being locked. __________________ __________________________________________________ _____________________________ \|\| Forum Rules of Conduct \|\| Tech Support \|\| Dev Tracker \|\| Community Relations \|\|

11-05-2007, 12:44 PM	#1
mabarlow Loremaster Join Date: Nov 2004 Location: Chesapeake, VA (USA) Posts: 8	If the image disappears again, it's just a screenshot of the help screen when I tried to get some help the first time it said I had to wait til 0700 PST. No biggie, 20 minutes. The second try was what resulted in the screenshot. The pop up said their normal hours are 1000 til 7pm PST, but below it says 7am - 7pm PST. Just conflictin info. Oh well... just trying to downgrade my Station Pass to a regular subscription just to EQ2 to save money. It's the only one I'm playing anyways and too much money just for a few extra character slots. :^)

11-05-2007, 12:49 PM	#3
Gladiia Server: The Bazaar Guild: Driven Rank: Regent Seer Join Date: Jun 2007 Posts: 1,234	I don't see anything, what is it?

11-05-2007, 12:58 PM	#4
mabarlow Loremaster Join Date: Nov 2004 Location: Chesapeake, VA (USA) Posts: 8	If the image disappears again, it's just a screenshot of the help screen when I tried to get some help the first time it said I had to wait til 0700 PST. No biggie, 20 minutes. The second try was what resulted in the screenshot. The pop up said their normal hours are 1000 til 7pm PST, but below it says 7am - 7pm PST. Just conflictin info. Oh well... just trying to downgrade my Station Pass to a regular subscription just to EQ2 to save money. It's the only one I'm playing anyways and too much money just for a few extra character slots. :^) When I go into the subscriptions screen on my account, it only shows the Station Pass (I already have) as a choice... I want to downgrade to just EQ2, but it isn't a choice. I'm probably missing some button or something somewhere, but It should be easy to change my stuff without having to hunt for the right button. I've noticed that is a techinique for a lot of subscriptions. AOL used to be a !@#$ to cancel. Anyways... just venting and putting it out there for the forums... sorry if it comes off as a troll...

11-05-2007, 01:00 PM	#5
Spyderbite Server: Venekor Guild: Dark Vengeance Rank: Member Loremaster Join Date: Oct 2006 Location: Connecticut Posts: 4,262	I had exactly the same problem this morning. Hope its being looked in to soon as my subscription renews on the 20th.

11-05-2007, 01:02 PM	#7
Gladiia Server: The Bazaar Guild: Driven Rank: Regent Seer Join Date: Jun 2007 Posts: 1,234	rofl, that is messed up :p

11-05-2007, 01:12 PM	#8
mabarlow Loremaster Join Date: Nov 2004 Location: Chesapeake, VA (USA) Posts: 8	My clock is right, It's now 1111 here in Virginia... EST... Thanks for fixing pic though. Must be a webshots thing. I don't link pictures much.

11-05-2007, 02:09 PM	#9
Mirrian Loremaster Join Date: Aug 2007 Posts: 166	I just downgraded from station access to just eq2 and to do that as near as I could tell the only way is just cancel your station access and wait till your current sub runs out, then reacctivate with just EQ2. Worked for me but like you said I do kinda miss all those extra char slots.