Cancel Account? (Cant Afford it)

Mellani · 03-25-2007, 03:25 PM

Can anyone help me how do i cancel my account for EQ2 im afraid i cant afford it at the moment SMILEY

Bozojrill1 · 03-25-2007, 03:32 PM

open up the eq2 launch pad.. type in your account info.. click "my account" from the left.. then you can go in and 'edit' your eq2 subscription.. should be able to figure it out from there SMILEY

Mellani · 03-25-2007, 04:43 PM

Yeh but theres no Cancel account button there HELP?

Calthine · 03-25-2007, 04:58 PM

Click My Subscriptions at the top. Then pick the appropriate View/Edit button.

ZUES · 03-25-2007, 05:04 PM

Ya I got mad once and was going to delete mine but couldnt figure out a way either. Reminds me of how they design casinos. Keep you trapped in a maze and increase the % of income people will spend trying to find their way out. : D

Fringe · 03-26-2007, 12:43 AM

ZUES wrote:

Ya I got mad once and was going to delete mine but couldnt figure out a way either. Reminds me of how they design casinos. Keep you trapped in a maze and increase the % of income people will spend trying to find their way out. : D

Except that if you actualy search for the word "cancel" in the Knowledge Base" you will get very detailed instructions on how to simply cancel your account without any fuse what so ever. Not really much like an online casino when you use the tools given to you. Link

BTW, this was not meant with any disrespect but rather for informational purposes only.

Mellani · 03-26-2007, 03:29 AM

Calthine wrote:

Click My Subscriptions at the top. Then pick the appropriate View/Edit button.

Well i did that and it only comes up with this page:

Theres no cancel button help!

Mellani · 03-26-2007, 11:28 AM

Anyone?

Rokaab · 03-26-2007, 11:58 AM

On mine when that screen comes up between the 'Next Subscription plan' bit and the 'enter registration key' bit I have a whole section telling me about my billing info, ie. card name, address, first 4 numbers of the card Im using and then theres an edit subscription button and a cancel button.

I can only guess that you dont have them cos youre account is flagged as 'Provisional Active' and not 'Active', however what this actually means I have no idea.

I'd probably suggest ringing customer support to be honest.

Mellani · 03-26-2007, 12:52 PM

Rokaab wrote:

On mine when that screen comes up between the 'Next Subscription plan' bit and the 'enter registration key' bit I have a whole section telling me about my billing info, ie. card name, address, first 4 numbers of the card Im using and then theres an edit subscription button and a cancel button.
I can only guess that you dont have them cos youre account is flagged as 'Provisional Active' and not 'Active', however what this actually means I have no idea.
I'd probably suggest ringing customer support to be honest.

Didnt notice that it was Provisional Active Look i found this: "Unfortunately subscriptions cannot be modified while an account is Provisional Active. This is the grace period for a payment to be made with Global Collect and can last up to 15 days. After the 15 day period you will be able to change the subscription, if you cannot you need to contact Customer Support. You can reach the Accounts department by phone Monday - Friday, 9am-6pm PST at 858-537-0898. " Thanks for the help SMILEY

Laiina · 03-26-2007, 01:37 PM

Global Collect, unlike most credit cards, does not transfer the money to SOE immediately. I have seen it take up to 3 weeks (which is why our company stopped using it). During the time you subscribe and SOE actually gets the money, you are provisional.

03-25-2007, 03:32 PM	#2
Bozojrill1 General Join Date: Jul 2005 Posts: 32	open up the eq2 launch pad.. type in your account info.. click "my account" from the left.. then you can go in and 'edit' your eq2 subscription.. should be able to figure it out from there __________________ 42 Brigand / 55 Berserker / 31 Templar / 30 Fury / 43 Warden / 31 Bruiser / 22 Wizard Wraithshade / Shaedowrage / Verruna / Jittery / Shaedowragejr / Geidan / Veruna All happy to have their homes on Unrest

03-25-2007, 04:58 PM	#4
Calthine ZAM EQII Join Date: Nov 2004 Posts: 7,439	Click My Subscriptions at the top. Then pick the appropriate View/Edit button. __________________ Please visit my non-gaming Blog! or follow me on Twitter!

03-26-2007, 12:43 AM	#6
Fringe Loremaster Join Date: Aug 2005 Posts: 531	ZUES wrote: Ya I got mad once and was going to delete mine but couldnt figure out a way either. Reminds me of how they design casinos. Keep you trapped in a maze and increase the % of income people will spend trying to find their way out. : D Except that if you actualy search for the word "cancel" in the Knowledge Base" you will get very detailed instructions on how to simply cancel your account without any fuse what so ever. Not really much like an online casino when you use the tools given to you. Link BTW, this was not meant with any disrespect but rather for informational purposes only. __________________

03-26-2007, 03:29 AM	#7
Mellani Server: Runnyeye Loremaster Join Date: Jul 2006 Posts: 92	Calthine wrote: Click My Subscriptions at the top. Then pick the appropriate View/Edit button. Well i did that and it only comes up with this page: Theres no cancel button help!

03-26-2007, 12:52 PM	#10
Mellani Server: Runnyeye Loremaster Join Date: Jul 2006 Posts: 92	Rokaab wrote: On mine when that screen comes up between the 'Next Subscription plan' bit and the 'enter registration key' bit I have a whole section telling me about my billing info, ie. card name, address, first 4 numbers of the card Im using and then theres an edit subscription button and a cancel button. I can only guess that you dont have them cos youre account is flagged as 'Provisional Active' and not 'Active', however what this actually means I have no idea. I'd probably suggest ringing customer support to be honest. Didnt notice that it was Provisional Active Look i found this: "Unfortunately subscriptions cannot be modified while an account is Provisional Active. This is the grace period for a payment to be made with Global Collect and can last up to 15 days. After the 15 day period you will be able to change the subscription, if you cannot you need to contact Customer Support. You can reach the Accounts department by phone Monday - Friday, 9am-6pm PST at 858-537-0898. " Thanks for the help

03-25-2007, 03:25 PM	#1
Mellani Server: Runnyeye Loremaster Join Date: Jul 2006 Posts: 92	Can anyone help me how do i cancel my account for EQ2 im afraid i cant afford it at the moment

03-25-2007, 04:43 PM	#3
Mellani Server: Runnyeye Loremaster Join Date: Jul 2006 Posts: 92	Yeh but theres no Cancel account button there HELP?

03-25-2007, 05:04 PM	#5
ZUES Loremaster Join Date: Dec 2004 Posts: 814	Ya I got mad once and was going to delete mine but couldnt figure out a way either. Reminds me of how they design casinos. Keep you trapped in a maze and increase the % of income people will spend trying to find their way out. : D

03-26-2007, 11:28 AM	#8
Mellani Server: Runnyeye Loremaster Join Date: Jul 2006 Posts: 92	Anyone?

03-26-2007, 11:58 AM	#9
Rokaab Loremaster Join Date: Dec 2004 Location: Reading, UK Posts: 1,038	On mine when that screen comes up between the 'Next Subscription plan' bit and the 'enter registration key' bit I have a whole section telling me about my billing info, ie. card name, address, first 4 numbers of the card Im using and then theres an edit subscription button and a cancel button. I can only guess that you dont have them cos youre account is flagged as 'Provisional Active' and not 'Active', however what this actually means I have no idea. I'd probably suggest ringing customer support to be honest.

03-26-2007, 01:37 PM	#11
Laiina Loremaster Join Date: Nov 2004 Posts: 622	Global Collect, unlike most credit cards, does not transfer the money to SOE immediately. I have seen it take up to 3 weeks (which is why our company stopped using it). During the time you subscribe and SOE actually gets the money, you are provisional. __________________