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12-02-2005, 04:22 AM
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#1 |
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Join Date: Feb 2005
Posts: 60
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I have to believe that the people who claim to be so passionate about this game can understand that many of the players are too. However, no matter how much you love something, continually being slapped in the face will eventually drive you away. I am reaching that point. Customer service and accountability in this game has become virtually non-existant. The three methods of obtaining help, phone support, online support and in game petitioning are nothing more than a round robin of you need to talk to the other guy. If you petition, they can't help you, you need to a: file a bug report, b: contact customer service. If you go to online support, they can't help you, you need to file a petition in game. If you spend the big bucks for the long distance call, guess what? They can't help you. You need to go on line and petition. In EQ 1, a petition brought a GM in front of you and a dialog, if there was miscommunication you could "talk it out" till you were both on the same page. I am a sage, a customer gives me a rare, I make his adept 3 spell, as he is scribing it the server goes down. When we get back in game he asks me if I have the spell, I don't, no spell, no rare, no ink. He petitions, his answer is that I must petition. I petition, I am told he must petition. He petitions again and is threatened with being kicked from the game for abuse of the petition system. This process takes days as no single petition is ever answered while either of us is on line and each petition is closed when answered so we can't add anything to clarify the situation or do anything to fix it. Now we have the server issue. I know that the servers are down since I was afk and came back to find myself out of game and unable to log in. Every server info page I can find says they are up. I could get current information in the chat room but with only 1000 people allowed in, the general room is full. Why all of the US only has one room baffles me but there it is. I jump into the german room figuring they will know what is going on at least. When I ask the GM or moderator if they would know if there is an ETA on the US servers, I am slammed with, " this is the German room go to the general room". I have seen posts like mine that end with threats to go to wow or whatever other game. I am not gonna go there. I am not going to ask for a response. PLEASE find some way to communicate with the player base. PLEASE, make someone look at the threads of all the classes and all of the special interests, like crafters. PLEASE let us know what's going on with the things that are important to us. Open some extra rooms during server downs. It's is no fun just trying to log in every few minutes because you have no idea what is going on! I know you guys are busy trying to fix things and create new things. We appreciate the world you have built for us. In creating this area for posting and feedback you have created the expectation that you listen to us and will respond to us. How bout a post from the different devs once a month telling us what they are working on and when we might expect changes. How bout using the server status info line? There are so many ways this could be so much better. Climbing down of the soap box Morigana
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12-02-2005, 05:10 AM
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#2 |
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Loremaster
Join Date: Jan 2005
Posts: 26
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I am sorry you had to go through that. And I agree about the chat room - having only one is ridiculous. It's even more ridiculous that the GMs in the chat room are given so little information to pass on. I know that have been several times that we have had to tell them that the server is down. :smileysad: Shouldn't they know? SOE, as far as EQ goes, leaves me with this impression: understaffed and lacking in intra-personnell communication. It doesn't seem to me that any of the departments communcate with each other very effectively. Its kind of like how bugs in teh game resurface. One dept comes up with a fix for their area, it goes live on the server, but it unfortuantely overwrites a fix from another dept resulting in the rise of an old bug or the creation of a new one. But that's just me. The GMs are there to help us, but then SOE takes away any and all authority from them to actually do anything. A frustrating situation for them I'm sure. Yes, we're paying to play SOE's game. Unfortuantely, theres a second meaning to that.:smileymad: Message Edited by Degron on 12-01-2005 04:11 PM |
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12-02-2005, 05:21 AM
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#3 |
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Loremaster
Join Date: Dec 2004
Posts: 83
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"Re: I am starting to really hate EQ 2 and SOE. I don't want to feel this way!!!" I hate to say this, but, am starting to feel the same way. These last few months with the SWG thing and the continually dicing EQ2 has been getting. I am really starting to look at the company more than I am the game. I am really wondering more about SOE's MMO vision for the future. I have some high hopes for Vanguard and Dark and Light. I do think that EQ2 is still the best out there. But, not sure if it will hold up soon.
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12-02-2005, 05:27 AM
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#4 |
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Join Date: Sep 2005
Posts: 323
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I've heard the same thing about EQ1 for five years now and it keeps on tickin.
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12-02-2005, 05:38 AM
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#5 |
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Join Date: Nov 2004
Posts: 98
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Excellent post. If more valid complaints were presented this way, they might actually start making a difference.
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12-02-2005, 05:42 AM
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#6 |
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Loremaster
Join Date: Dec 2004
Posts: 83
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Noone said it won't keep ticking.. But, if you think MMO's can't fail, then you are highly mistaken. Also, compairing EQ1 with EQ2 is pretty liberal. |
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12-02-2005, 07:21 AM
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#7 |
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Loremaster
Join Date: Nov 2005
Posts: 94
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I stopped reading when I read "slap in the face" I have to comment anyway, playing EQ2 only makes me want to play EQlive more. EQ2 seems to be doing thing things wrong that EQlive did right. Just my 2cents.
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12-02-2005, 07:34 AM
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#8 |
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Join Date: Nov 2004
Posts: 97
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For me, what i think, time and time again, is "WHO THE HELL IS RUNNING THIS SHOW???". I also want EQ2 to succeed, largely cause i like the graphics and sound, which no one else compares yet. But, they seem so disorganized, and worse than that as one player put it "The Left hand doesnt seem to know what the right hand is doing". Thats all i see. I mean one second they're making the game harder, the next they're making it so much easier. They just cant seem to make up their minds. Its like they read a few peoples comments on why they left the game. A few say they're leaving because its sooooo hard to get a shard back and the game is too hard so they throw out Group debt, shards, etc, Then a few more say they're leaving because combat is so ultra simple they're bored to tears and here comes the Combat Revamp and the Devs say that they want to make the game more difficult. They have a PvP poll, WITH ABSOLUTELY NO DETAILS SO YOU HAVE NO CLUE WHAT YOU'RE VOTING ABOUT. I mean there are just so many things that just make me feel Corky is running the show over there! I could list a dozen. Of course all MMO's have their problems, the prob with EQ2 is that EQ2 makes its own problems. |
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12-02-2005, 08:10 AM
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#9 |
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Loremaster
Join Date: Nov 2004
Posts: 12
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i do like eq2, i loved eq1...i do have to say that with the CS it seems lacking. I cant count the times that i have had to create another petition referencing another petition becuase the first gm closed it with giving a "cookie cutter" anwser that dosnt even relate to the question. the are kinda a dead give away. The game is good. but the perception in CS and PR could be highly improved. I get the feeling that we are ignored and not listened to. the online chat i have to say is not worth the time in my opion. the only anwser i get is please run the full file checker then close the chat. even after i told them i just ran that before i came here. sorry i know a little rant...but we really do need to inprove the perception |
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12-02-2005, 10:26 AM
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#10 |
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Loremaster
Join Date: Apr 2005
Posts: 156
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to the topic : as far as ii can see , and i do accept all the changes , but SOE ARE ruinning the fun for the raiders ( end ) |
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12-02-2005, 10:56 AM
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#11 |
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Join Date: Sep 2005
Posts: 323
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Show me a SOE/Verant MMO that failed. EQ1 and EQ2 share the same corporate resources and their profitability is therefore linked. Comparing them is completely justified as their profit margins can help sustain each other.
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12-02-2005, 12:26 PM
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#12 |
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Join Date: Nov 2004
Posts: 178
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Show me a SOE/Verant MMO that failed. EQ1 and EQ2 share the same corporate resources and their profitability is therefore linked. Comparing them is completely justified as their profit margins can help sustain each other. bad logic, but you'll learn that when you go to college. |
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12-02-2005, 02:22 PM
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#13 |
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Join Date: Nov 2005
Posts: 2
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SWG (a SOE game) is going right into the crapper. Why? Too many changes to the core game. EQ2 ain't even close to there. EQ2 however, is making a lot of changed that are...questionable. And in a lot of ways, are getting just too far from the core of the game's spirit (shards). I don't want to play a dumbed down WoW clone. It's good for mass appeal, but bad for the game itself. I can only hope WoW tanks soon so this industry model changes. Sigh... Message Edited by Mikal on 12-02-2005 01:23 AM |
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12-02-2005, 04:21 PM
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#14 |
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Join Date: Sep 2005
Posts: 323
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Funny, considering if you can't understand that then obviously you still have to finish your basic high school education, let alone worrying about college. I think you should set your sights a little lower...try community college and slowly work your way up. Don't waste mommy and daddy's money, son. But I'll give you a chance at debating me on where that logic is supposedly wrong. You want a gold star today right? Impress me, schoolboy!
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12-02-2005, 04:30 PM
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#15 |
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Join Date: Sep 2005
Posts: 323
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Maybe. But my point is that in the MMO business a game must only remain profitable for the company to be solvent. Because SOE has a wide portfolio of profitable MMOs, some games that are more profitable than others can help pull up the slack for others that may lag behind. Unlike companies like Turbine, SOE has the financial resources to shore up its games and invest in their success without bleeding red ink. Eventually if any one game started water-logging the entire ship it would probably be cast overboard, however we are a long way from that point with EQ2 just yet.
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12-02-2005, 08:08 PM
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#16 |
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Join Date: Feb 2005
Posts: 60
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I don't want to see this turn in to a debate on other issues and I really hope everyone can resist the urge to flame and accuse. It would be nice if folks would start taking screen shots of petitions that aren't handled correctly or copy in text of " conversations" with GM's or CSR's and posting them here. If we can show them how crazy this has gotten, maybe we can get them motivated to fix it. Morigana
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12-02-2005, 09:54 PM
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#17 |
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General
Join Date: Nov 2004
Posts: 766
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I understand your frustration, Morigana and I'm sorry to hear about what you experienced. I can only say I support what you said in your post, we could use some more information and some better CS. I suggest you contact Rajiin about the specific CS problem. I have earlier seen him look into CS problems reported here on the boards, so perhaps you should try that way. Good luck
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12-02-2005, 11:07 PM
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#18 |
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Loremaster
Join Date: Nov 2004
Posts: 693
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Customer service in this game is just the most awful I've ever seen... luckily I never need them. From the very few petitions I've made in the past 4ish months, the responses were obviously pre-written and my petition wasn't even read... wierd. Like 9 months ago, in this very game, there would actually be GM's talking to me... what happened?
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12-02-2005, 11:12 PM
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#19 |
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Loremaster
Join Date: Apr 2005
Posts: 825
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At one point I stopped reading the boards and playing the game. It wasn't for long, but it did me some good. I got back to the game refreshed, and all together more forgiving. It might not work for you though, my problem wasn't the game or SOE, it was the community. Guilds on LD being ok with guildmates buying plat, how mean (stupid) people can be behind the safety of forums, blablabla... Anyways, sometimes just steping away from things can help.
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12-03-2005, 01:47 AM
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#20 |
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Loremaster
Join Date: Nov 2004
Location: Maryville, Tennessee
Posts: 105
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It was very refreshing to read a frustrated person's post that didnt resort to name calling and flaming. I truly do enjoy the game and agree that the one area they lack in is the CS and PR departments. I can deal and forgive bugs, changes and oops cause that is code and due to error but customer service and public relations have no excuse to be what it is in this game.
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Ruben - 73 Froglock Monk Rudie Bagle - 73 Gnome Warden 71 Iceheart Half-Elf Swashbuckler BlackBurrow Server CoLeader and CoFounder - Order Of Honor |
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