Game Crashing when entering Shard of Love: A Healing Touch

TheFairDruid · 12-15-2011, 01:45 PM

Error window says "Failed to create zone. Suggestion: PLease do a full scan from the patcher."

which I did but Im still crashing to desktop.

Keltrey · 12-15-2011, 02:07 PM

I am having the same problem. I validated assets from the launcher as well.

Darkravyn · 12-15-2011, 02:17 PM

Keltrey wrote:

I am having the same problem. I validated assets from the launcher as well.

Ditto

Mazra · 12-15-2011, 02:18 PM

It's because someone hardcoded the directory path into the quest. It is looking for the proper file on the G: drive. So if we all reinstall onto drive G, we'll be set!

Wizairde · 12-15-2011, 02:24 PM

Same error here.

Wizairde · 12-15-2011, 02:29 PM

Support says they know of the issue and a fix is incoming.

mercychalice · 12-15-2011, 02:56 PM

Great. So in the meantime, my main is stuck in a zone i can neither enter nor leave.

Wizairde · 12-15-2011, 03:01 PM

you can petition to have them moved out

TSR-JoshuaM · 12-15-2011, 03:12 PM

We'll look in to these issues and I'll try to reproduce the problem here.

In the meantime, you can clear up the potential for any file corruption issues by deleting the shard_of_love_sg.vpk and shard_of_love.vpk from your Everquest IIPAKS folder. The LaunchPad will re-download these assets when you restart it.

I would also suggest clearing your cache folder when you do this - Everquest IICache

Wizairde · 12-15-2011, 03:15 PM

Did the pak thing but not the cache part - the rep I spoke with said they were aware of the issue and looking for a fix. I'd try to go back in after deleting the cache but not keen on having muhself locked in again lol.

TSR-JoshuaM · 12-15-2011, 03:23 PM

Thanks for the update, let me know if clearing the cache has any effect for you personally.

Wizairde · 12-15-2011, 04:15 PM

http://forums.station.sony.com/eq2/...id=511748 see this thread - Bunji says he sees the problem and will be fixing it.

TSR-JoshuaM · 12-15-2011, 04:18 PM

Wizairde wrote:

http://forums.station.sony.com/eq2/...id=511748 see this thread - Bunji says he sees the problem and will be fixing it.

I'm aware, also I think you linked a link SMILEY

Wizairde · 12-15-2011, 04:23 PM

Well... we're going to really have to completely sack the folks at the ridiculously redundant department ... ;p SMILEY

Ratman12345 · 12-15-2011, 04:23 PM

clearing cache did absolutly nothing for me, didn't help or hurt.

TSR-JoshuaM · 12-15-2011, 04:37 PM

Wizairde wrote:

Well... we're going to really have to completely sack the folks at the ridiculously redundant department ... ;p

That's the Department of Redundency Department.

12-15-2011, 01:45 PM	#1
TheFairDruid Loremaster Join Date: Mar 2008 Location: Permafrost Posts: 64	Error window says "Failed to create zone. Suggestion: PLease do a full scan from the patcher." which I did but Im still crashing to desktop. __________________ <( ' - ' )> Elrina High Elf Fury Permafrost

12-15-2011, 02:17 PM	#3
Darkravyn Server: Unrest Guild: Inner Circle Rank: Member Loremaster Join Date: Nov 2004 Posts: 29	Keltrey wrote: I am having the same problem. I validated assets from the launcher as well. Ditto

12-15-2011, 02:18 PM	#4
Mazra Server: Everfrost Guild: Crusaders of Neriak Rank: Major Loremaster Join Date: Jan 2009 Posts: 110	It's because someone hardcoded the directory path into the quest. It is looking for the proper file on the G: drive. So if we all reinstall onto drive G, we'll be set! __________________

12-15-2011, 02:56 PM	#7
mercychalice Loremaster Join Date: Dec 2007 Posts: 10	Great. So in the meantime, my main is stuck in a zone i can neither enter nor leave. __________________ Proud Alt-er and Leader of Y Gwir Yn Erbyn Byd ~The Truth Against the World~ Akisaara, Corean, Komai, Lexine, Tymon, Amalyah, and Pluckyou Guk Server

12-15-2011, 03:12 PM	#9
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	We'll look in to these issues and I'll try to reproduce the problem here. In the meantime, you can clear up the potential for any file corruption issues by deleting the shard_of_love_sg.vpk and shard_of_love.vpk from your Everquest IIPAKS folder. The LaunchPad will re-download these assets when you restart it. I would also suggest clearing your cache folder when you do this - Everquest IICache __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

12-15-2011, 02:07 PM	#2
Keltrey Loremaster Join Date: Aug 2009 Location: Permafrost Posts: 1	I am having the same problem. I validated assets from the launcher as well.

12-15-2011, 02:24 PM	#5
Wizairde Loremaster Join Date: Oct 2007 Posts: 13	Same error here.

12-15-2011, 02:29 PM	#6
Wizairde Loremaster Join Date: Oct 2007 Posts: 13	Support says they know of the issue and a fix is incoming.

12-15-2011, 03:01 PM	#8
Wizairde Loremaster Join Date: Oct 2007 Posts: 13	you can petition to have them moved out

12-15-2011, 03:15 PM	#10
Wizairde Loremaster Join Date: Oct 2007 Posts: 13	Did the pak thing but not the cache part - the rep I spoke with said they were aware of the issue and looking for a fix. I'd try to go back in after deleting the cache but not keen on having muhself locked in again lol.

12-15-2011, 03:23 PM	#11
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Thanks for the update, let me know if clearing the cache has any effect for you personally. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

12-15-2011, 04:15 PM	#12
Wizairde Loremaster Join Date: Oct 2007 Posts: 13	http://forums.station.sony.com/eq2/...id=511748 see this thread - Bunji says he sees the problem and will be fixing it.

12-15-2011, 04:18 PM	#13
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Wizairde wrote: http://forums.station.sony.com/eq2/...id=511748 see this thread - Bunji says he sees the problem and will be fixing it. I'm aware, also I think you linked a link __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

12-15-2011, 04:23 PM	#14
Wizairde Loremaster Join Date: Oct 2007 Posts: 13	Well... we're going to really have to completely sack the folks at the ridiculously redundant department ... ;p

12-15-2011, 04:23 PM	#15
Ratman12345 Loremaster Join Date: Apr 2005 Posts: 90	clearing cache did absolutly nothing for me, didn't help or hurt. __________________

12-15-2011, 04:37 PM	#16
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Wizairde wrote: Well... we're going to really have to completely sack the folks at the ridiculously redundant department ... ;p That's the Department of Redundency Department. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973