Sorry, there was an error initializing LaunchPad. Please make sure you are connected to the internet

Whoak · 03-06-2011, 06:10 PM

My laptop crashed a few hours ago while EQ2 was running. I just left it off and turned it back on. Now for the last 20~ minutes it's given me this when I try to login the game.

When I go into the file folder and try to manually start it from EverQuest2.exe this pops up

EverQueset II has detected an unrecoverable error and must shutdown.

E:liveeq2frameworkrendersrcVeShader.cpp (9822): m_shaderParams.m_pPixelShader

009623f6 0096b64c

I even tried reinstalling the game from the destiny of velious download and it

a) won't recognize that I already have EQ installed so IT won't re-install/repair

b) a full manual re-install won't start the launcher it gives me the message:

Sorry, there was an error initializing LaunchPad. Please make sure you are connected to the internet

I haven't done any windows updates and there haven't been any changes to my firewall. I've also rebooted my laptop a few times.

HELP!

Whoak · 03-06-2011, 07:50 PM

Here's an update.

I took the DoV.exe installer and put it right into the eq2 folder then ran it. It recognized the game (finally) and allowed me to reinstall/repair option. So I clicked that and it's now re-downloading the entire game. So far 2.9 gigs of 12.4 gigs. Hopefully this works.

TSR-JoshuaM · 03-07-2011, 06:15 PM

Let me know how it works out and we'll troubleshoot further if necessary.

Whoak · 03-08-2011, 12:03 PM

I just wanted to update. Once the files were downloaded the play option became available immediately and I was able to login with no issues. My assumption is a file was damaged when my laptop crashed originally. I'm glad this worked!

TSR-JoshuaM · 03-08-2011, 07:43 PM

That's what my assumption is as well. Glad it you got it working in any case!

03-07-2011, 06:15 PM	#3
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Let me know how it works out and we'll troubleshoot further if necessary. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

03-08-2011, 07:43 PM	#5
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	That's what my assumption is as well. Glad it you got it working in any case! __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

03-06-2011, 06:10 PM	#1
Whoak Journeyman Join Date: Feb 2011 Location: Canada Posts: 9	My laptop crashed a few hours ago while EQ2 was running. I just left it off and turned it back on. Now for the last 20~ minutes it's given me this when I try to login the game. When I go into the file folder and try to manually start it from EverQuest2.exe this pops up EverQueset II has detected an unrecoverable error and must shutdown. E:liveeq2frameworkrendersrcVeShader.cpp (9822): m_shaderParams.m_pPixelShader 009623f6 0096b64c I even tried reinstalling the game from the destiny of velious download and it a) won't recognize that I already have EQ installed so IT won't re-install/repair b) a full manual re-install won't start the launcher it gives me the message: Sorry, there was an error initializing LaunchPad. Please make sure you are connected to the internet I haven't done any windows updates and there haven't been any changes to my firewall. I've also rebooted my laptop a few times. HELP!

03-06-2011, 07:50 PM	#2
Whoak Journeyman Join Date: Feb 2011 Location: Canada Posts: 9	Here's an update. I took the DoV.exe installer and put it right into the eq2 folder then ran it. It recognized the game (finally) and allowed me to reinstall/repair option. So I clicked that and it's now re-downloading the entire game. So far 2.9 gigs of 12.4 gigs. Hopefully this works.

03-08-2011, 12:03 PM	#4
Whoak Journeyman Join Date: Feb 2011 Location: Canada Posts: 9	I just wanted to update. Once the files were downloaded the play option became available immediately and I was able to login with no issues. My assumption is a file was damaged when my laptop crashed originally. I'm glad this worked!