Sad....sooooooooo sad

Sir Vlar · 07-07-2009, 08:48 PM

I have cancelled my account for good. I have been a customer since Fennin Ro EQ1.

I was absent from the game since 3/09. I received an email about an account banning. I called tech support and was told that someone was trying to access my account and failed on secret question and credit card info. I then asked the pleasent TS person for help and she turned my station account back on after I provided all the correct info. I thought all was well and the proper security procedures had worked, I was told that no one had hacked my account or that there was any activity.

I figured I would take advantage of the EXP/AA weekend and re-subscribed. I update and re-installed the new launcher and all seems well except I only see 3 toons instead of the 12 or so I had. I contact TS on Monday the 6th and they cant figure out what was wrong(it is appearing I am bugged or stuck in trial mode, fix is tried with no luck), the trouble ticket is escalated.

I am contacted today with an email that only wants to re hash the hour or more I spent on Monday.

No surprise the billing of the 6th went through with no problems.

I have alot of emotion and man hours invested and it is sad to see it all go away.

There are many choice in this market now and I will execute my consumer choice somewhere else.

Good luck to you all and I hope your expierences are better.

TSR-KenC · 07-07-2009, 08:52 PM

While you may no longer want the help, I can certainly check into the situation to see what might have occurred. If you're up for it - can you send you account name my way via PM so I may take a look?

07-07-2009, 08:52 PM	#2
TSR-KenC Tech Support Join Date: May 2008 Posts: 524	While you may no longer want the help, I can certainly check into the situation to see what might have occurred. If you're up for it - can you send you account name my way via PM so I may take a look? __________________ Ken C Customer Support Representative Sony Online Entertainment PHONE SUPPORT available Monday through Friday, 10am-7pm PST at (858)537-0898

07-07-2009, 08:48 PM	#1
Sir Vlar Loremaster Join Date: Nov 2004 Posts: 14	I have cancelled my account for good. I have been a customer since Fennin Ro EQ1. I was absent from the game since 3/09. I received an email about an account banning. I called tech support and was told that someone was trying to access my account and failed on secret question and credit card info. I then asked the pleasent TS person for help and she turned my station account back on after I provided all the correct info. I thought all was well and the proper security procedures had worked, I was told that no one had hacked my account or that there was any activity. I figured I would take advantage of the EXP/AA weekend and re-subscribed. I update and re-installed the new launcher and all seems well except I only see 3 toons instead of the 12 or so I had. I contact TS on Monday the 6th and they cant figure out what was wrong(it is appearing I am bugged or stuck in trial mode, fix is tried with no luck), the trouble ticket is escalated. I am contacted today with an email that only wants to re hash the hour or more I spent on Monday. No surprise the billing of the 6th went through with no problems. I have alot of emotion and man hours invested and it is sad to see it all go away. There are many choice in this market now and I will execute my consumer choice somewhere else. Good luck to you all and I hope your expierences are better.