Launcher having connection problems

[Terron]

I was connected earlier today but after my PC crashed I have not been able to get back into the game.

The launcher gets stuck on a black screen

The GameLauncher log shows lots of failed connection attempts

2012-11-01    21:01:57        1351803107    330    5    4295693964    HttpConnection::OnTerminated(lp.soe.com:mod0) DisconnectReasonConnectFail2012-11-01    21:01:57        1351803107    331    5    4295693964    HttpConnection::GiveTime(lp.soe.com:mod0) EstablishConnection2012-11-01    21:02:18        1351803107    333    5    4295714989    HttpConnection::OnTerminated(lp.soe.com:mod0) DisconnectReasonConnectFail2012-11-01    21:02:18        1351803107    334    5    4295714989    HttpConnection::OnTerminated(lp.soe.com:mod0) retry attempts exceeded(url=http://lp.soe.com/static/plugin/npsoeact.dll.zs), retry count=5, retries allowed=52012-11-01    21:02:18        1351803107    335    5    4295714989    RECEIVED(-1) http://lp.soe.com/static/plugin/npsoeact.dll.zs (mod=0)2012-11-01    21:02:18        1351803107    338    4    4295714989    Total patcher dll update time=126151 ms.2012-11-01    21:02:18        1351803107    339    2    4295714990    OnUpdatePatcherDll - Failed to update the patcher dll.2012-11-01    21:02:18        1351803107    344    4    4295714992    OnUpdatePatcherDll - Initialized the legacy patcher.2012-11-01    21:02:18        1351803107    346    4    4295714993    Starting to patch assets through the launchpad patcher.2012-11-01    21:02:49        1351803107    350    4    4295745276    Successfully patched files through the launchpad patcher, totalTimeMillis=30283.2012-11-01    21:02:49        1351803107    351    4    4295745277    A self patch did not occur.2012-11-01    21:02:49        1351803107    450    4    4295745284    PostpatchInitialize - Begin, timeElapsedSinceStartupMs=662080, multiboxing=enabled.2012-11-01    21:02:49        1351803107    452    4    4295745284    InitializeWebCore - Binary browser package (dll/exe), path=./LaunchPad.libs.2012-11-01    21:02:49        1351803107    454    4    4295745362    InitializeWebCore - Plugins are disabled.2012-11-01    21:02:49        1351803107    455    4    4295745363    InitializeWebCore - Overriding cookies & cache path, path=C:/Users/Public/Sony Online Entertainment/Installed Games/EverQuest II/LaunchPad.libs/LaunchPad.Cache.2012-11-01    21:02:49        1351803107    456    4    4295745364    InitializeWebCore - Overriding default accepted locale header value, overrideLocale=en_US, browserLocale=en-US.2012-11-01    21:02:49        1351803107    457    4    4295745364    InitializeWebCore - Overriding default user agent header value, userAgent=Mozilla/5.0 (Windows; U; Windows NT 6.1; en_US) AppleWebKit/533.3 (KHTML, like Gecko) Chrome/15.0.874.106 Safari/533.3.2012-11-01    21:02:49        1351803107    458    4    4295745364    InitializeWebCore - Overriding default user agent from the legacy patcher, userAgent=Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.3 (KHTML, like Gecko) Chrome/15.0.874.106 Safari/533.3 SOEWebKit/5.1.5.4 (Pefjf8kKtmEMzBn9ef5t.1351803133).2012-11-01    21:02:49        1351803107    461    4    4295745371    PostpatchInitialize - Initialized web core.2012-11-01    21:02:49        1351803107    463    4    4295745371    PostpatchInitialize - Setting application icon, filepath=EQII.ico.2012-11-01    21:02:49        1351803107    464    4    4295745372    Initialize - Loaded custom icon, filename=EQII.ico.2012-11-01    21:02:49        1351803107    466    4    4295745373    PostpatchInitialize - Initialized game launcher engine.2012-11-01    21:02:49        1351803107    467    4    4295745373    PostpatchInitialize - Overriding the default target frame rate, value=60 fps.2012-11-01    21:02:49        1351803107    468    4    4295745373    PostpatchInitialize - Initialized external command processor.2012-11-01    21:02:49        1351803107    469    4    4295745373    PostpatchInitialize - Completed successfully, postInitMs=96, totalStartupTimeMs=662169, totalStartupSeconds=662.2012-11-01    21:02:49        1351803107    471    4    4295745378    OnInitializeComplete - engine initialized successfully.2012-11-01    21:02:49        1351803107    473    4    4295745378    OnInitializeComplete - creating main view.2012-11-01    21:02:49        1351803107    545    4    4295745384    OnInitializeComplete - launching url https://lp.soe.com/eq2/live/?t=4295...options=full:1.2012-11-01    21:02:49        1351803107    547    4    4295745384    LoadUrl - loading site, url=https://lp.soe.com/eq2/live/?t=42950&options=full:1, viewName=MainScreenView.2012-11-01    21:03:11        1351803107    565    4    4295767295    OnLoadViewSite - url=https://lp.soe.com/eq2/live/?t=42950&options=full:1, viewName=MainScreenView, pageLoadTime=21911 ms, loadResult=1.2012-11-01    21:03:11        1351803107    567    3    4295767296    OnLoadViewSite - Failed to load the launch url, url=https://lp.soe.com/eq2/live/?t=42950&options=full:1, pageLoadTime=21911 ms, loadResult=1.

Any ideas as to how to get around this

[Terron]

Of course, after many failed attempts I try again after logging this and it works

[TSR-AlexS]

Terron@Splitpaw wrote:

Of course, after many failed attempts I try again after logging this and it works

Glad you were able to get in. I'd recommend checking to make sure all antivirus/firewall programs have EverQuest II set as an exception. Please let us know if you encounter this issue again.