Unable to redeem cards

deadcrickets2 · 09-01-2012, 09:37 AM

Players on Freeport are saying they are getting a message saying they are unable able to redeem the cards (even ones they personally bought).

Cyliena · 09-01-2012, 10:52 AM

Well I just redeemed a 1k SC one (on the website) and only got 1k SC. Submitted a ticket and waiting for the followup.

edit: NM, apparently it was the type of code I had (one of the SC giveaway ones) that prevented it from doubling. Oh well. SMILEY

redwoodtreesprite · 09-01-2012, 01:56 PM

I redeemed two early this morn under my account pages (2 accounts) with no problems for the double SC. Walmart cards I bought this last month.

First question for those not able to redeem is, are you in the world zones that will be under ProSabien? If so, you can't redeem the codes you may have bought before. Frustrating, especially since it will still be at least a couple months before EQ2 does the unfortunate transition.

Second, what is happening when you can't redeem?

deadcrickets2 · 09-01-2012, 02:47 PM

redwoodtreesprite wrote:

I redeemed two early this morn under my account pages (2 accounts) with no problems for the double SC. Walmart cards I bought this last month.
First question for those not able to redeem is, are you in the world zones that will be under ProSabien? If so, you can't redeem the codes you may have bought before. Frustrating, especially since it will still be at least a couple months before EQ2 does the unfortunate transition.
Second, what is happening when you can't redeem?

That may be a possibility for what is happening to them. I didn't think of that myself as I was in-game at a very unusual time (4am EST) compared to normal. Most of the players that I run into that time of day are Aussie.

Te'ana · 09-01-2012, 06:04 PM

I got a message useing the in-game system saying my account wasn't elligble for SC. I logged into my account via the out-of-game web site and was able to redeem my SC cards. I think the issue might very well be because I have toons on Splitpaw as well as Freeport even though I am located in the US. But it could just be an overloaded system too.

Filly67 · 09-01-2012, 06:47 PM

Had no luck with doing it in game. But it went fine on line.

Tyrus Dracofire · 09-02-2012, 01:09 AM

they are crooks,, I tell ya, They are Crooks!!

/fun emote off

i tried that too, it seem the game servers dont recognized SC entry codes, or it maybe turn off.

so i went to SOE's account site and got it thru, i am using walmart cards, and got double amount as it is working.

if it doesnt get double amount as you should be getting, then as Cyliene said, go file a ticket and hope they will check it.

it not the SC site were "too busy", just watch what time when enter the key codes, apply too soon and get flat rate by wrong time zone, i would just wait few more hours, or take a nap until it is ready to update the keycodes after "pacific" time.

some would made mistake at east time by 3 hours too soon.

dont know about if it said "please try again later" error message pop up when they folks been getting it, i was afraid of that, either there ar some folks that not playing eq2 or sony's game brands are messing with SC site or to cause griefing, or might be bored and looking for fun by repressing SC to get bottleneck, or hackers trying to install keylogger for keycode pass cards.

Filly67 · 09-02-2012, 09:50 AM

Tyrus@Butcherblock wrote:

dont know about if it said "please try again later" error message pop up when they folks been getting it, i was afraid of that, either there ar some folks that not playing eq2 or sony's game brands are messing with SC site or to cause griefing, or might be bored and looking for fun by repressing SC to get bottleneck, or hackers trying to install keylogger for keycode pass cards.

The best part is that once you get the try again message it locks that number. So when I tried to use a card that wouldn't take on another account I was told that the card number had been used. I was able to work this out by redeeming the cards on line but I had tried two different cards in game on an account that I only wanted to redeem one account on. Because the numbers where locked I couldn't put the second card to my other account as I had intended. Then even though this is cleary a SOE issue they will not move the 4k over to my second account because they according to their response they cannot transfer SC to another account, even my own. Oh well, same old same old. At least I was able to redeem all three cards.

TSR-AlexS · 09-02-2012, 02:47 PM

Anyone having issues with their 2x station cash, please pm me your ticket reference number so I can personally assist you. I will do my best to try to solve as much as I can today.

09-01-2012, 09:37 AM	#1
deadcrickets2 Loremaster Join Date: Aug 2010 Posts: 707	Players on Freeport are saying they are getting a message saying they are unable able to redeem the cards (even ones they personally bought). __________________ Find me on Steam, Skype and Raptr: tigerglebe Am also on Playxpert. If I have time I'll even answer tech questions.

09-01-2012, 02:47 PM	#4
deadcrickets2 Loremaster Join Date: Aug 2010 Posts: 707	redwoodtreesprite wrote: I redeemed two early this morn under my account pages (2 accounts) with no problems for the double SC. Walmart cards I bought this last month. First question for those not able to redeem is, are you in the world zones that will be under ProSabien? If so, you can't redeem the codes you may have bought before. Frustrating, especially since it will still be at least a couple months before EQ2 does the unfortunate transition. Second, what is happening when you can't redeem? That may be a possibility for what is happening to them. I didn't think of that myself as I was in-game at a very unusual time (4am EST) compared to normal. Most of the players that I run into that time of day are Aussie. __________________ Find me on Steam, Skype and Raptr: tigerglebe Am also on Playxpert. If I have time I'll even answer tech questions.

09-01-2012, 06:47 PM	#6
Filly67 Loremaster Join Date: Sep 2010 Posts: 518	Had no luck with doing it in game. But it went fine on line. __________________

09-02-2012, 09:50 AM	#8
Filly67 Loremaster Join Date: Sep 2010 Posts: 518	Tyrus@Butcherblock wrote: dont know about if it said "please try again later" error message pop up when they folks been getting it, i was afraid of that, either there ar some folks that not playing eq2 or sony's game brands are messing with SC site or to cause griefing, or might be bored and looking for fun by repressing SC to get bottleneck, or hackers trying to install keylogger for keycode pass cards. The best part is that once you get the try again message it locks that number. So when I tried to use a card that wouldn't take on another account I was told that the card number had been used. I was able to work this out by redeeming the cards on line but I had tried two different cards in game on an account that I only wanted to redeem one account on. Because the numbers where locked I couldn't put the second card to my other account as I had intended. Then even though this is cleary a SOE issue they will not move the 4k over to my second account because they according to their response they cannot transfer SC to another account, even my own. Oh well, same old same old. At least I was able to redeem all three cards. __________________

09-02-2012, 02:47 PM	#9
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	Anyone having issues with their 2x station cash, please pm me your ticket reference number so I can personally assist you. I will do my best to try to solve as much as I can today. __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-01-2012, 10:52 AM	#2
Cyliena Server: Everfrost Guild: Crusaders of Neriak Rank: Colonel Fansite Staff Join Date: Apr 2006 Posts: 3,798	Well I just redeemed a 1k SC one (on the website) and only got 1k SC. Submitted a ticket and waiting for the followup. edit: NM, apparently it was the type of code I had (one of the SC giveaway ones) that prevented it from doubling. Oh well.

09-01-2012, 01:56 PM	#3
redwoodtreesprite Loremaster Join Date: Aug 2010 Posts: 266	I redeemed two early this morn under my account pages (2 accounts) with no problems for the double SC. Walmart cards I bought this last month. First question for those not able to redeem is, are you in the world zones that will be under ProSabien? If so, you can't redeem the codes you may have bought before. Frustrating, especially since it will still be at least a couple months before EQ2 does the unfortunate transition. Second, what is happening when you can't redeem?

09-01-2012, 06:04 PM	#5
Te'ana Tester Join Date: Dec 2004 Location: Texas Posts: 1,807	I got a message useing the in-game system saying my account wasn't elligble for SC. I logged into my account via the out-of-game web site and was able to redeem my SC cards. I think the issue might very well be because I have toons on Splitpaw as well as Freeport even though I am located in the US. But it could just be an overloaded system too.

09-02-2012, 01:09 AM	#7
Tyrus Dracofire Loremaster Join Date: Nov 2004 Posts: 2,274	they are crooks,, I tell ya, They are Crooks!! /fun emote off i tried that too, it seem the game servers dont recognized SC entry codes, or it maybe turn off. so i went to SOE's account site and got it thru, i am using walmart cards, and got double amount as it is working. if it doesnt get double amount as you should be getting, then as Cyliene said, go file a ticket and hope they will check it. it not the SC site were "too busy", just watch what time when enter the key codes, apply too soon and get flat rate by wrong time zone, i would just wait few more hours, or take a nap until it is ready to update the keycodes after "pacific" time. some would made mistake at east time by 3 hours too soon. dont know about if it said "please try again later" error message pop up when they folks been getting it, i was afraid of that, either there ar some folks that not playing eq2 or sony's game brands are messing with SC site or to cause griefing, or might be bored and looking for fun by repressing SC to get bottleneck, or hackers trying to install keylogger for keycode pass cards.