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Old 11-05-2012, 11:24 PM   #7
TSR-AlexS

Customer Service
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Join Date: Feb 2012
Posts: 435
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Shiznan wrote:

Yes sir, we have 2 open tickets for 2 accounts since Oct. 12th. We called SOE today and talked with tech support who informed us that our ticket has been elevated to a higher level within tech support. We have had no response on our open tickets for 5 days now. It would be nice to have regular updates so that we know that someone is addressing the issue.

My husband opened a new ticket yesterday with a summary of everything we have done on our end and with a attached file with our ipconfig, tracerts/pathpings to 4 different game servers.

We also have been in contact with our ISP and from what they are seeing they believe that it would best if SOE would contact them to work this issue out.

Tenshii and Ejiha (Oasis)

Paradise Lost

Hey man, sorry for the late response. Have they resolved your issue? If they haven't, please pm Sean or myself your ticket reference number so we can look over it!

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Alexander S

Technical Support Representative

Sony Online Entertainment

How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

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https://help.station.sony.com/app/answers/detail/a_id/28973
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