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Old 10-22-2012, 03:49 PM   #6

Shiznan's Avatar
Join Date: May 2005
Posts: 33

Yes sir, we have 2 open tickets for 2 accounts since Oct. 12th. We called SOE today and talked with tech support who informed us that our ticket has been elevated to a higher level within tech support. We have had no response on our open tickets for 5 days now. It would be nice to have regular updates so that we know that someone is addressing the issue.

My husband opened a new ticket yesterday with a summary of everything we have done on our end and with a attached file with our ipconfig, tracerts/pathpings to 4 different game servers.

We also have been in contact with our ISP and from what they are seeing they believe that it would best if SOE would contact them to work this issue out.

Tenshii and Ejiha (Oasis)

Paradise Lost

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