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Old 10-12-2012, 08:18 PM   #2

Customer Service
TSR-AlexS's Avatar
Join Date: Feb 2012
Posts: 435

Razorlan wrote:

I have had crashing problems with EQ2 for quite some time now, but it usually hits only once an hour or so.  Today I got onto my dark elf who was in Freeport.  I had not played the character for quite some time.  I experienced a crash about 10 minutes into playing the character, and while on that character I continue to experience the crash every 10 minutes or so.  I have verified my files in the patcher, as well as checking my video drivers and dx9 files.  Here is the really odd part:  the error message I am getting is not one I have seen before (that I can recall).  Here is the exact message:  "Everquest II has detected an unrecoverable error and must shutdown.  G:liveeq2frameworkcoredevicesDirectX9RenderDevice. cpp (3400): DirectX Error. (E_OUTOFMEMORY) 00b095e2"  I do not understand why it is referring to a "G" drive at all, since I do not have a G drive.  Can anyone interpret this for me please?

How much available memory do you have on your computer? If you can, please create a ticket and include your Dxdiag/Msinfo. PM me the ticket reference number so I can look into it.

Alexander S

Technical Support Representative

Sony Online Entertainment

How to Contact Support:

How to Create a DXDIAG/MSINFO
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