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Old 08-01-2012, 03:03 PM   #2
TSR-AlexS

Customer Service
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Join Date: Feb 2012
Posts: 435
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[email protected]_old wrote:

I recently purchased 3 station cash cards and tried to redeem them on the marketplace and on the website and I keep getting an error message saying that they are not working and sony is unsure why.

I have contacted support which was then reffered to billing and it has now been reffered to management and so far no one knows why its not working.

Aparently 2 out of 3 of the cards showed that they were redeemed on my account but the station cash was not awarded.

I am an Australian customer who plays on the US servers.

Hello Cuddewards! i'd recommend submitting a ticket to our billing support team to investigate in your card issue. You are more than welcome to PM TSR SeanF and I with your ticket reference number so we can personally assist you

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Alexander S

Technical Support Representative

Sony Online Entertainment

How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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