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Old 10-17-2012, 07:47 PM   #6

Customer Service
TSR-AlexS's Avatar
Join Date: Feb 2012
Posts: 435

Razorlan wrote:

Okay, done.  I couldn't figure out how to make it add the files or cut and paste from the in-game window, but I did find the same form on the web site.  I added my MSinfo32 and dxdiag text files with the "add files" button on the bottom of the form.  I will pm you the reference number.  It might be worth mentioning here that so far, the problem seems to only be occurring in the city of Freeport itself, and only while I am moving, not while standing still.  The similar crashing problems I have had were also in cities, never outside of them.  It occurred to me that, since I have had this installed on my computer since it was in the beta testing before it went live, I might have old files mucking things up.  What old files in particular should I check for?

Edit:  I just had the same issue happen in Neriak, also.  If I recall correctly, I have had that issue in Neriak before, but nowhere near the frequency that it is happening in Freeport city.

Attach those files to a support ticket and send the ticket reference number to Sean or myself. Instructions are below:You can return the generated files to us by following these instructions:Point your browser to www.soe.comClick the SUPPORT link on the top of On the Support page, click the VIEW MY SERVICE HISTORY link on the right side of the page under the orange "wrench" icon.On the following page, click the SERVICE HISTORY tab and log in when prompted.When logged in, click the subject of this ticket under the QUESTIONS section (Unable to Connect to Login Server).Add a few lines in the text box then click the BROWSE button below to attach your files.Submit your ticket.

Alexander S

Technical Support Representative

Sony Online Entertainment

How to Contact Support:

How to Create a DXDIAG/MSINFO
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