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Old 11-02-2012, 03:54 PM   #5
TSR-AlexS

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Join Date: Feb 2012
Posts: 435
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Uwkete-of-Crushbone wrote:

Sekhmut wrote:

Started seeing this problem a couple weeks ago, then again in the last couple of days.  I launch EQ2 with no problems, my character loads, then within 10-15 seconds I'm booted with EQ2 going through Login server #1, etc.  Sometimes I get booted to Character Select, sometimes can't find a server.

I've not changed any of my configurations between now and when the game ran properly.  I have all ports open on my modem, and the modem firewall is off.

Any ideas or other folks seeing this issue?

The only time I'm having issues on login is when I try to get into Test (not TestCopy; I have native characters on Test) and go past the "PLAYING" button to the blank/dark screen, only to get the Microsoft Windows notice that "the EQ2 Application needs to close." I've tried deleting my Launchpad.lib directory after a player's advice (worked for that player) and restart Launchpad; didn't work. I hope it's something on my end I can fix, or it's just a matter of the techs flipping on the "Test Server switch," or whatever. I really hope Test is still available for those of us who aren't Beta-testing, or if that's not the case, if there's some way I can get into the Beta to get back to my characters (preferably before Nights of the Dead is over). :-/

In case it's an issue, we have DirectX 9.0c, with an FX5200 video card.

Uwk

Uwk, What I'm going to need you to do is submit a support ticket with the file requested below. Please follow the instructions below:I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).This is going to bring up an old “DOS box” don’t worry it’s just text.You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines. So, all set? Here’s the commands (If you receive Access Denied, go to Start > All Programs > Accessories, right-click the Command Prompt and select "Run as administrator"):    ipconfig /all > c:eq2info.txt    tracert "your server".everquest2.com >> c:eq2info.txt          (for example: unrest.everquest2.com, antoniabayle.everquest2.com or                      freeport.everquest2.com)   pathping "your server".everquest2.com >> c:eq2info.txt          (for example: unrest.everquest2.com, antoniabayle.everquest2.com or                      freeport.everquest2.com)If you’re curious what you’re saving for us, try the commands again but without the >’s or the stuff after them. Go ahead, I’ll wait… Pretty confusing huh? Don’t worry I speak gibberish fluently and can translate it for you.Ok now that you’re done with that, you’ll have a file on your hard drive called “eq2info.txt”. If you go into your hard drive you’ll find it right in the main folder. To get there, just do that Windows key and R trick from earlier, and type C: and press enter. The file will be in there. Just send that file into me, I’ll translate it and figure out what happened to your connection, then I’ll let you know. No worries it’ll be pretty painless, but we might need you to contact another company if it’s not something on your computer that’s doing this.I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).This is going to bring up an old “DOS box” don’t worry it’s just text.You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines. So, all set? Here’s the commands (If you receive Access Denied, go to Start > All Programs > Accessories, right-click the Command Prompt and select "Run as administrator"):    ipconfig /all > c:eq2info.txt    tracert "your server".everquest2.com >> c:eq2info.txt          (for example: unrest.everquest2.com, antoniabayle.everquest2.com or                      freeport.everquest2.com)   pathping "your server".everquest2.com >> c:eq2info.txt          (for example: unrest.everquest2.com, antoniabayle.everquest2.com or                      freeport.everquest2.com)If you’re curious what you’re saving for us, try the commands again but without the >’s or the stuff after them. Go ahead, I’ll wait… Pretty confusing huh? Don’t worry I speak gibberish fluently and can translate it for you.Ok now that you’re done with that, you’ll have a file on your hard drive called “eq2info.txt”. If you go into your hard drive you’ll find it right in the main folder. To get there, just do that Windows key and R trick from earlier, and type C: and press enter. The file will be in there. Just send that file into me, I’ll translate it and figure out what happened to your connection, then I’ll let you know. No worries it’ll be pretty painless, but we might need you to contact another company if it’s not something on your computer that’s doing this.

PM TSR Seanf or myself your ticket reference number so we can follow up on it!

__________________
Alexander S

Technical Support Representative

Sony Online Entertainment

How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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