Well, I for one am glad you posted. I'm willing to listen to reason and discuss without flaming.
But here's what I think you might be missing in your analysis. I'f I'm uber game boy, why would I want to go to a server where everyone is uber game boy? In fact, it's likely to cost me more hard dollars to be uber on an Exchange Server for the simple reason that any and everyone can do it. If the motivation is to be better and cooler than everyone else, how is that accomplished over there? Seems to me that the 50/50's being sold on the non-Exchange servers will increase in value or, at worst, stay the same. So how does that port the problem away?
My basic logic tells me that if customer service is a problem now without the Exchange servers, it's not going to suddenly get better with their introduction. In fact, it stands to get worse as people encounter problems on the Exchange servers in addition to all the people getting ripped off on the non-exchange servers. I think the fact that people get ripped off is the best deterrent for this kind of thing.
I understand your economics premises but I'm not seeing you include the psychological implications as well.
Regarding the poll, I think I have already established my suspicion that their polls cannot be trusted. Sure, I'll vote my 'no' but to what end?