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Unread 10-24-2012, 06:46 PM   #44
TSR-AlexS

Customer Service
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Join Date: Feb 2012
Posts: 435
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Pink_Poodle wrote:

TSR-AlexS wrote:

Wingrider is right, you may want to make sure you have Direct x9 installed properly.How to Install DirectX 9.0c

New computers have Directx 11 but may not have Direct x9 on it. For more information, click on the link above ^

When I tried to install it though I get this;

It's picking up on the version 11 and is telling me to not worry about it or something.

Is there something else I can do?

Pink, PM either TSR SeanF or myself your ticket reference number so we can look into it personally. Please be sure to include your Dxdiag and Msinfo to expedite the process.

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Alexander S

Technical Support Representative

Sony Online Entertainment

How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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