Server Questions
Who will host and manage the servers, ProSiebenSat.1 Games or SOE?SOE will continue to host and manage the European servers for all games under this agreement.
Will server capacity scale with this new demand?SOE and ProSiebenSat.1 Games will monitor and ensure that server capacities will be available to meet player demand on an ongoing basis.
Will the servers remain in Amsterdam?SOE is currently exploring locations in Europe that will provide secure, fast, and reliable server availability. We will provide more information as it is available, but we can confirm that the servers will be located in Europe.
Will International servers be merged with the U.S. servers?No, European and U.S. based servers will exist independently of each other. However, European players will be able to play on U.S. servers and vice versa.
Will new servers be specifically created for the ProSiebenSat.1 Games game platform?European players will play on EU servers through ProSieben's service. SOE and ProSiebenSat.1 Games will ensure that all game related services and servers are readily available and augmented based on player demand.
Can players still access the U.S. servers?We have developed a plan that will allow European players to play on U.S. servers and vice versa. We will share more specific details regarding servers as available.
Can U.S. players log on to the European servers?Yes, U.S. players can play on European servers and vice versa.
Will European players be able to access Test or Beta servers in order to provide feedback on upcoming game content?Yes, players with a Test or Beta access can continue to test the games and provide feedback before release of the games that offer these servers.
Will cross server communication mail/chat/server channels be permitted? Yes, cross server communication will still be permitted as we believe in-game interaction is one of the keys to a successful game.
Will players continue to be able to transfer between servers assuming all requirements (billing, age, etc.) are met? Yes, based on each game's current transfer rules, players can continue to transfer between servers. Please refer to the Knowledge Base of each game to find out the character transfer requirements.
Will US players who currently have a character on a European server and do not wish to play on ProSiebenSat.1 Games servers, receive a free character transfer to a US server?There is no need to transfer to a different server because U.S. players can play on European servers and vice versa. If players are interested in transferring their characters, they can purchase character transfer tokens, if available.
