Just a small update (if you want to call it that)...
I called CS this morning just to see if there was any progression as far as the Character Transfer Tokens and he said they should have it fixed by mid-January. Whether or not that happens is a different story, so we'll see. I also informed him that some of us have been concerned about the lack of responses from GM's on the forums and he said he will mention it to "them" but he knows they are backlogged from the holidays.
Sometimes follow up helps speed things along, sometimes it doesn't. I had to try though. 